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Business Profile

Laundry Equipment

Lucky Buy Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry Equipment.

Complaints

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Complaint Details

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  • Initial Complaint

    06/09/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a washer and dryer from this company about 5 to 6 months later the dryer stopped turning so I called in for a service to be done and I was told that they would come out as long as I still had my receipt regardless of how long it has been I got off the phone I found my receipt I called back and instantly it was a different scenario and she said that if it wasn’t under warranty they wouldn’t be able to come out and I asked her could you check to see if it was under warranty she had a zero way to check only to bring in my receipt which I did bring in the receipt and she still did not do what she said she was going to do I went into the office and she called the police on me for trespassing even though she told me that she was getting the manager she was trying to have me arrested for trespassing because they have bad customer service and they lie I added videos to my Tiktok account so that there is evidence and proof If you guys would like to go and see it @dashmama1118

    Business response

    06/20/2022

    Our warranty is clearly stated on our receipts. Customers have a 90 day warranty that covers all parts and labor. The customers item was no longer under warranty but we did suggest she bring it to the shop and we would asses it at on cost since she had proof of purchase. She had no way of doing that. An employee told her that she would try to see if we could get someone out even though it was no longer under warranty. Unfortunately Since COVID our repair man only goes out on essential issues witch are items that are still under warranty so this could not be accommodated.  ****** N. ***** did not agree with that decision and proceeded to go on a rampage inside of our shop. At this point we have completely refused service to ****** N. ***** for this item and any transactions moving forward since she has threatened our on sight staff. ***** eventually started calling our shop making threats from a private number. Local authorities have been made aware of the actions of  ****** N. ***** and were provided with video and phone calls received from *****. We were also recommended by San Bernardino Police to filed a No Trespass Letter in case she showed up again and have since done that. No further action was take on our part. Thank you! 

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BBB Rating & Accreditation

A

This business is not BBB Accredited

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Years in Business: 30

Customer Reviews are not used in the calculation of BBB Rating

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Contact Information

426 W Base Line St

Sn Bernrdno, CA 92410-3502

(909) 381-4955

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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