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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Hello, I placed an order from them, but they did not give me a proper invoice. The invoice they provide appears to be a fake invoice that can easily be created online. There is no logo, contact information or phone numbers on it. I told them my accountant would not accept this invoice, but they said it was the only invoice they could send me. Does a trading company not know how to issue an invoice?Thanks.Business response
07/01/2024
Hello Semih,
Unfortunately we do not have an different invoice from the one you have provided. The only other thing we would have is a print out of our order status page for your order which I have included, you can also access it with the following link below:************************************************************************************
Customer response
07/01/2024
I am rejecting this response because:
Hello,
I would like to add and correct my billing address. You sent it with the same shipping address even though I entered the correct one when I placed the order. I request that you at least do this.
Correct billing address:
PORTRAS LLC
***********
Suite 10107
*****, DE 19901
Thank you. Best Regards.Business response
07/01/2024
Hello Semih,
Thank you for your response. Unfortunately we can not alter any records and all information regarding your order was process through PayPal and we can not make any edits to the information. We have provided a copy of the PayPal transaction details showing that the information on your order was provided by PayPal.
Customer response
07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and It is not a satisfactory result for me, but they do not offer a solution. So, I don't want to go any further, thank you for your support.Initial Complaint
06/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of Transaction purchase online was on 1/24/24 Amount of money spent on purchasing the items which were 2 hats was $65.32 Order Number: ********** Nature of the dispute is that I regret spending my money with the merchant because I did not receive the items. The business has not tried to resolve the problem as I have spoken with merchant a couple of times but they said that they wouldn't be able to do anything about it. I would like a full refund of my money.Business response
06/10/2024
Hello,
This customer had filed 2 chargebacks regarding this order and we had provided his bank proof of delivery and both chargebacks were won by our company as the evidence was considered sufficient proof that the product was delivered to the customer. I have included the proof of delivery provided by ***** a packing slip showing the tracking number for the proof of delivery was for this customer's order, and 3 documents regarding the chargebacks that were filed showing that they were won our company. Since the customer's bank had sided with us, we believe that we have provided enough proof that the package was delivered to the customer and thus this customer is not owed a refund.
Customer response
06/10/2024
I am rejecting this response because:
I did not file the 2 chargebacks it was my bank & they told me reach back to yall because you guys are the ones that can help me resolve this situation. I did not receive the package because it was stolen.Business response
06/11/2024
Hello,
If the customer's bank truly filed chargebacks without his consent, please provide proof or any correspondence with the bank showing that they filed it without the customer's consent. However as previously explained, since we have provided proof of delivery and proof that your bank and sided with us, we still believe that the package was successfully delivered and no refund is owed.
Customer response
06/14/2024
I am rejecting this response because:
The bank told me thats how they work & that when you guys denied my first claim they tried again the second time & it was still the same response. This is not being helpful & not trying to help the customer.Customer response
07/02/2024
See conversation below
The merchant just explained to me that you guys sided with them & thats the reason my claim was denied even though my package was stolen
*********************
On Fri, May 3, 2024 at 12:50 PM ********************* <***************> wrote:
Good afternoon,
I just tried calling you again and left a voicemail message.
I had ***** mail you the denial letter and merchants docs again today so you should have them by next week.
We have pushed back on the merchant after the original chargeback we did and they sent docs with a tracking number saying it was delivered.
At this time we are not able to push back again so you will have to work it out with the merchant.
I am free until 5:00 EST at ************ if you still wish to discuss this.
Thank you,
*********************
Senior Team Lead Card Services
DCU - Digital Federal Credit Union
Business response
07/02/2024
Hi,
This customer provided proof that their bank has denied their chargeback disputes and that we had provided proof of delivery. Since proof of delivery was provided and their bank had sided with us and denied their disputes we feel that no refund is owed for this situation.
Initial Complaint
06/06/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a pair of ice cream pants from this company and the pants were stained/ Missed colored on the top right side I tried contacting customer support however they haven't gotten back to **** paid good money for these pants and I'm extremely disappointed that they arrived stained.Please view the attached photo Order #********** Item Work In Progress Sweatpant SKU: Rshk2929564Business response
06/07/2024
Hi,
I have looked into this customer's order and they attempted to contact us by phone and email on 6/6 after hours at 4:36 PM PDT. As shown on our website our customer service hours are until 3PM PDT/PST and this complaint was filed less than 12 hours later on 6/7 at 2:50 AM which is before the following day's business hours. This does not give us any time to respond to their inquiry and help the customer. For the stained pants, we are unable to provide return labels to international orders but what we can offer is a partial refund if the customer would like.Customer response
06/07/2024
I'm willing to accept the company's offer if the partial refund is acceptable.
Kindly let me know what partial refund you are offering.
Business response
06/07/2024
We can issue a partial refund of $30.00 for the sweatpants.Customer response
06/07/2024
I am rejecting this response because:
The stain is highly visible, even after washing the stain is still there and there is miss coloring on the fabric.
A $30 refund is insulting considering the pants cost $164.99
A 40-60% refund would be respectable
Business response
06/10/2024
Hello,
The item in question was $115.49 so we can issue a partial refund of $50.00 which is around 43%.That is within the range the customer requested, if that is good with the customer it can be issued right away.
Initial Complaint
03/06/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered shoes from Sheikh on February 19. I was told the order was confirmed and payment was processed (they took the money). It is now March 6 (17 days later), and my order according to the site is still saying "processing". I have received no further updates on my shoes. I have attempted to call their customer service line TWICE during their business hours, and it is saying they are closed. I am wanting to receive a refund for the money I spent for the shoes, but I can not get ahold of anyone to have a conversation. I am very frustrated and will not be doing business with this company in the future.Business response
03/06/2024
I was able to locate the customer's order with the information provided and it looks like the order is still in processing. I was unable however to locate any phone calls made by the customer with the phone number provided. I believe the customer may have called after hours and forgot about the time difference as we are located in ********** and they are located in *******. Since they have requested a refund as a resolution we have cancelled their order and issued a full refund. I have attached the credit memo showing the amount that was refunded.Initial Complaint
01/18/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a pair of shoes via Sheikh.com on January 5th, **** and my payment was approved the next day. That was the last of any progress in the shipping and delivery process. Im writing this on January 18th, **** almost 15 days later where nothing has been shipped or anything, only my payment was pending, then approved, then nothing. I attempted to contact them via chat which when I attempted to do so, the link for it did not work because the address for the site was not valid. I called them from their customer service number which I did not get any answer and I called within their open timeframe. I have filed a purchase dispute through CashApp. But additionally, this is not an isolated incident which they address it on their site, stating that they are aware of the many negative reviews they have on multiple sites from many different people.Business response
01/22/2024
I have looked into this customer's order and it looks like it was delayed due to the shoe being transferred from a different location. Due to this complaint and the customer's request for a refund I have gone ahead and issued a full refund, please allow 2-3 business days for the refund to show back onto the card statement. I have included the credit memo showing the total amount refunded.Customer response
01/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
10/10/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Paid for shoes September 18. Price was ******. Was returned September 23 for only ******. ***** did not process refund until I went back second time on September 29. Store has no working phone and no contact information. I was refunded only $12.16 due to incorrect refund amount processed causing me to not recieve full refund amount through Affirm. I called customer service and have not recieved an answer from Sheikh shoes. They don't answer calls or tell me refund is processed. Under the eturn policy as long as 30 das of receipt full price merchandise will be refunded.Business response
10/11/2023
Customer was issued a full refund on 9/29/2023. We have attached the credit memo that was sent to the customer when the refund was processed showing the full amount of $127.49 was refunded. As our online department is separate from our in store department, the pricing showing may be different as our online store has different sales which is why the return receipt shows that the price is discounted to $0.00 as no refund is generated at the moment of return and is not issued until the store forwards the return information over to our online returns department.Initial Complaint
06/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I order a pairs of two nike dunk and they claim that they’ve delivered my 2 nike dunk that I order last week. The order number is **********, they open up the ups claim and they giving me run around even tho the ups manager at the hub in Las Vegas has call me and state that they don’t have the actual driver that delivered my sneaker, the person that delivered my sneaker was a helper due to the original driver was on a day off and he reassigned his package to the next driver, apparently I never had an issue with the ups but this is the first time I got an issue with them. This is a bad business on ups for delay my claim and take me as a mockery! The sneaker company didn’t help me at all but open up the claim, I spend my hard earned 270 dollars and this is how they treat me ! I want my refund back ! And I will never going to do business with you guys ever again this is the first and the last time. I’m going to take my money to goat or etc else whereBusiness response
06/20/2023
Hello,
I have attached the proof of delivery provided by UPS showing a picture of where the package was delivered. I have also attached status of the claim showing that UPS closed it on 6/15/2023 because they claimed that they were unable to contact you. Please let us know if the location the package was left in the picture was your address, we have also reopened the claim for UPS to reach back out to you and that claim is currently still open and in progress.
Initial Complaint
03/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I place an order on the 25th order # **********. A few days later I tracked the order and saw it was reported as damaged by UPS. I reached out to customer with the shoe store several times, tried calling and tried to get a resolution, on March 6th I finally got a email response that they would file a claim for me and I would be notified of the resolution. This is unacceptable. I paid for a product and now have no idea when it’s coming, no one will call or answer the customer service line and I am being told via email I have to wait to file a claim for something I already paid for.Business response
03/07/2023
Hello,We have gone ahead and replied back to this customer earlier this morning and informed them that we have gone ahead and issued a full refund. I have attached the credit memo for the refund showing the amount that was refunded.The customer contacted us regarding the damaged package after hours on 3/3/2023, I have attached the customer's original email with the time stamp showing that they emailed us at 4:00 PM on a Friday:https://*************************************As shown on our customer service page we close at 1:30 PM on Fridays and we are not open during the weekend.
The customer opened this complaint right after we informed them that we have opened an UPS claim for them.regards,**** ***Customer Service ManagerShiekh Customer CareInitial Complaint
12/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Payment has been received from me but the product has not been shipped. When I contact customer service I get no answers or replies.Initial Complaint
12/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered Hat 12/8/22 order # **********. I received the order 12/13/22 only to have gotten the wrong size!! I ordered a size 7 3/4 and it is even on the order, the bag the hat is in is also tagged 7/34, but i got a size 7 sent to me. I reached out ASAP by email 1st thing that morning 12/13/22 with photos of what i got...no response. Then i call the customer service number 3 times on 12/13/22 ...music played for 5 min then a msg saying to leave a detailed msg for a callback...no response. I called again to the customer service number 12/14/22 ..again 5 min of music with a leave msg response...this is ridiculous!!!! The mistake is clearly not my fault, and i have no assistance , but my money is taken...this is happening with too many companies ,,either send me the correct size or refund me..never again will i purchase from this company.
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