ComplaintsforWarren Roofing

• Initial Complaint

  04/17/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I managed this job for *******************, mother, age 84. Warren Roofing was hired to replace gutters and roof of my mother's house - ***** ****** St. sqft ***** ft Tuolumne on July 18, 2023. Job estimate ******, deposit of $1, 500 paid 7/20/23.Job started on 10/19/23 $6,800 paid for materials on 10/23/23.10/21/23 text to company that gutters were not removed. Told they would come off later due to fragile fascia board.Paid progress on roof $6,900 on 11/2/23 final roof payment ***** on 11/6/23 11/30 gutters not on, emailed **. they said they were behind, final payment not due until completion.12/14/23 Final gutter payment requested - $1700(200 for rotten fascia replacement) pd in full 12/18 12/23 Gutters not on - Matt ********************** said that the satellite image missed the gutters on the back of the house and they would take care of them at no charge.3/9 Visited mom and saw that the gutters were not done. **ntacted company 3/13/24 **** from ** told me the gutters would be on by end of week No gutters, no resolution 3/29/24 email from Matt **********************;"The contract you signed has been fulfilled. We are doing this as a favor. We are not obligated to do this"**ntract has not been fulfilled as old gutters/downspouts have not been removed.My mom is 84 years old and we hired a local company to give us an in-person, honest estimate. I did not know they would use a satellite image to guess the job. It should be stated in contracts. My poor mom just wants her little house done. I want to know how I can prevent this company from giving deceptive bids and not take advantage of my mom or the fact that I am managing the job from out of state. My last contact with the company was on 3/30/24 begging them to complete the job and stop dangling the 'favor' of completion over my mom's head.To date this job has 6 months and is still not done.I want them to fulfill the contract (remove & dispose of old gutters and downspouts)and replace the gutters. My family needs this job complete.

  Business response

  06/07/2024

  We fulfilled the terms of the contract, it is very specific the exact amount of gutters and downspouts that we will be removing and installing. When the customer is initially called back they are told we might use satellite imaging to measure their house. We understand sometimes things can be missed which is why we offered a solution. We offered to do this additional section of gutter for free, however, there is a question of whether the fascia board where this free gutter is going to go is rotten or not. We have to send out an estimator to look at the wood. If the wood is rotten then it will need to be replaced first before we can install the new (free gutters). There is no contract issue, we fulfilled our duties. We are very busy and this item is on our list and we will get to as soon as possible.

• Initial Complaint

  10/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The date of the first transaction for the "deposit" of $1,000 was 6/14/2023. The date of the second transaction was 10/19/2023 for $2,400 of which I put a stop payment on the same day but have not received the funding back yet. The business was suppose to replace my roof. They made a contract on 6/14/2023 that I signed on 6/18/2023 for the amount of $12,400. The deposit of $1,000 was suppose to go to the full amount but was never deducted on any of the contracts they sent me. The workers came on 10/18/2023 to start work at 9:00 am. They took an hour and 15 minute lunch break and left the house at 2:30 pm. They sent me a new contract on 10/18/2023 but it was dated for 6/14/2023 a half hour into the work being done with a price hike of which I signed. They then sent me yet another contract on the same day at 8:00 pm of another price hike that I did not sign. I called the office to put a stop to the contract as well as text the person that was in charge of the work and also emailed the owner to let them all know I was null and voiding the contract. The working crew was at my house for 4 hours. They only took off half of my roof. Damaged my railing, left large roofing nails all over my driveway and deck that could have potentially hurt me, my animals, and caused flat tires. I had to spend hours looking for them and picking them up. They came back for some of their tools on 10/19/2023 but left some of them on my half roof. They left my chimney unbolted on my roof. I have photos of the half roof, damage of my railing, and the roofing nails. The owner sent me an email stating I must pay for the additional labor however, there was no itemized list of what the additional labor was and there was no additional labor when only half my roof was taken off and they left a huge mess that I had to clean up and take their tools off of my roof.

  Business response

  10/19/2023

  We arrived at the customers home at 8am to start prepping for the job. Our trailer arrived at 9am and tear off started. The workers stopped work at 2:30pm to clean up for the day. There was debris and nails on the ground due to the tear off, that is expected during construction. When we came back the next day to complete the tear off we would have finished cleaning up the ground and run a magnet again to make sure all the nails had been picked up. October 18, 2023 was the first day of a job that takes several days to complete. Even though the customer canceled her contract we did offer to come back the morning of October 19, 2023 to clean up. We were told by her boyfriend he didn't want us there and to collect our things and leave. This is why a mess was left at the residence. The chimney had been unbolted to be able to remove the shingles. Again we offered to come back and put things back but were told not to.

  The original contract was based on the roof prior to work beginning. Once work begins and we start to open up the roof sometimes things come up that are additional work. Additional work comes with additional cost. Anytime we come across additional work we notify the customer and send a revised contract. When we first opened up the roof we found that there were two layers. The original contract states we are only removing one layer of existing roofing. The revised contract that was sent was for the second layer to be removed. The customer agreed to that contract and we continued the job. Once we removed the second layer we discovered insulation board. We cannot install shingles over insulation board. The customer had already expressed her concern that she only had $1,500.00 left to cover additional work. We offered to remove the insulation board at no additional cost, doing her a favor. She agreed but mentioned she wanted to discuss this with her boyfriend first. He then came back stating we couldn't remove the insulation board because they had vaulted ceilings and didn't want to risk blow-thrus. The only other option then is to install sheeting over the insulation board, this is an additional cost. We then finished the day and later that evening sent another revised contract to the customer for the sheeting.

  After the customer received the second revised proposal she emailed us stating she wanted to void her contract and cancel the job. She sent us a 3 day right to cancel, however, that is only valid three days from the signing of the contract not the start of the job. We decided to let her cancel the job and only charge her for the work performed and the permit we had already pulled for the job. She paid the invoice but based on her complaint turned around and put a stop payment on that payment. So now we also have to go about trying to collect payment for work we already performed.

  We feel the customer might not have all the information since her boyfriend was also talking to us and telling us to do things. Which in this complaint it sounds like she was unaware of the orders he was giving our employees. We hope this response satisfies her complaint and we can continue to resolve this issue professionally.
  

  Customer response

  10/20/2023

  I am rejecting this response because:

  They did not arrive at my house at 8:00 am. I have on record on my phone that I called the office at 8:06 am trying to find out what time they were coming because no one told me a time that they were arriving at my house. The workers left without cleaning at 2:30. Like I stated before, I had to clean up. I could not drive out of my driveway without the risk of getting a flat tire because of the large roofing nails all over. I could not walk on my deck without the risk of getting hurt. No one told anyone to leave and not clean up the first day. The workers just left without cleaning at 2:30. I am the one who told the workers not to come and get the remainder of their things only after I canceled the contract later that same night. I signed the second contract which means it voids out any other contracts. Additionally, the 3 days started the minute I signed the second contract because work was happening at that exact moment. Not to mention the fact that I received no change orders for any changes and the contract has no start date and end date. I received yet another contract (the 3rd contract) at 8:00 pm the same day. The price increased from $12,500 to $18,600. I felt that it was in my best interest to cancel the contract and no one did me any favors. I was completely in my legal right to cancel the contract. I am the home owner and I was the one who signed the contract. All workers should be consulting me and no one else. As far as what the company feels that I still owe them, with only 4 hours of work, only half of the roof taken off, no clean up, and damage to my railing, I would like to see an itemized invoice with receipts that justifies and totals the amount of $3,400 that includes the $1,000 I have paid them already. 

  
  

  Business response

  10/26/2023

  We have GPS on our employees and trucks, we know when they arrived and when they left. As stated in my previous comment, we offered to come back the following day to clean up since you canceled the job. We were told on 10.19.23 by your boyfriend not to clean and to leave the premises. The employees cleaned up the first day as much as possible with the understanding they were coming back the next day to continue the job. We had only been at the job one day and like any construction job there is going to be a mess. Normally once tear is completely done we make sure everything is clean before leaving so that there is minimal clean up after the roofers come and install the new roof.

  The original contract is the binding legal contract. When you signed a revised contract the 3 day right to cancel is only for the additional work. The price increased once for the additional layer of roofing that needed to be torn off. Then because your boyfriend didn't want us to tear the iso-board off there was an additional charge for the sheeting which caused another increase in the contract. The change order was listed in the revised contract, it was noted with a **** next to it to match the charges. Our contracts are very detailed and explain each additional item and the charge for that item. You are upset because as mentioned to our ******* you didn't have the money to cover the additional work. This is why you canceled the job, you didn't have the funds. So your contract went from $12,400 to $14,800; +$2,400.00 (it would stayed at that amount if you had allowed us to remove the iso-board) and then the contract went from $14,800 to $18,400 to install sheeting +$3,600.
  

  The charge you received is valid for the permit (which you are currently using to have unlicensed contractor do the remaining work on your home) the dump fee and the employees wages. For privacy reasons we will not be disclosing our employees wages. As mentioned before, if that payment is reversed there will be additional charges sent to you and it will be coming from our lawyer not us with a lien on the property. We are trying to be civil and move on from this incident.
  

  Customer response

  10/26/2023

  I am rejecting this response because:

  I will pay $1,500 to you. The invoice you sent me had no deduction of the $1,000 that I have already paid. If you send me another invoice with the $2,400 and the $1,000 deducted from the total, I will pay that. 

  
  

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