Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order and received it but it was too small. I then requested a return/exchange and paid for the replacement to be shipped. This was on 12/23/24. I have since sent multiple emails in attempt to follow up but have gotten no response. I have also called but there is no answer and no option to leave a message.

  

  Business Response

  Date: 02/14/2025

  As our exchange instructions mention, we must receive your original item back before replacements are sent out. As we have not received any items from you, your exchange has not been processed. It has been cancelled and refunded as it is now well beyond the 30 day exchange limit. Regarding your emails, we do not have any emails from you or in regards to your order. Our customer support email can be found at the bottom of every page of the website. Perhaps you emailed ******************************** which does not accept emails. 

  Customer Answer

  Date: 02/17/2025

  I am rejecting this response because:

  the cost of shipping for the returned item has not been refunded and a replacement has not been sent. I would appreciate it if someone would call or email me directly at ************ or ********************** to resolve this matter. I attempted to call multiple times and there is never an answer at the phone number listed on the website.

  
  

  

  Business Response

  Date: 03/05/2025

  As previously stated, your exchange order was already refunded. We did not receive any of the original items back from you, which are required when making an exchange. There is nothing further we can help you with.

  Customer Answer

  Date: 03/06/2025

  I am rejecting this response because: 

  The shipping fee for the returned item was only refunded last week after this complaint was filed. I have been unable to reach anyone despite my request for a call or email. This company is completely unwilling to even communicate with a customer, much less attempt to resolve the issue. I would have liked to have actually exchanged the item for a different size and had I been able to communicate with anyone, would have gladly returned the original item.

  
  

• Initial Complaint

  Date:12/24/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order ******* on August 15, 2024 and received an order confirmation from chummy tees. I never received the merchandise. My credit card was charged. Ive been contacting them via email several times since and never get a response. When I call the customer service line, no one answers.

  

  Business Response

  Date: 12/27/2024

  Your most recent order has been cancelled and refunded. Please allow a few days for the refund to be fully processed by the banks. You placed the order using our exchange discount code which is strictly to be used when making an exchange. Since you have no orders placed recently that are within our 30 day exchange limit as mentioned in our return & refund policy, your order was not processed. All of this information is available to you in our exchange instructions. If you need anything further, you are welcome to read our site policies linked in the footer of the site.

  Customer Answer

  Date: 12/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. HOWEVER, it is worth noting that I've been trying to reach this business for months with no response from them until the BBB contacted them. Their help emails and customer service phone number go unanswered. I noticed that they're still advertising their products online as if they're doing business as usual but their lack of responsiveness suggests otherwise. This company is not conducting business with integrity, I highly recommend avoiding doing business with them.

  - An unsatisfied customer

  
  

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order and canceled it right away. I was contacted within 24 hours of being refunded. When I looked at my refunded about it was short $6.10 I have emailed the company 6 times with a copy of my credit card report and no one will respond. 

  

  Business Response

  Date: 12/22/2024

  Your order was refunded as requested according to our cancellation policy that is available to you prior to purchasing. As we referred you to in our email, our site policies provide answers to any questions you may have. The difference you're noticing is due to the order cancellation fee outlined in those policies. If you need further help, you can read the policies. There is nothing further we can help you with.

  Customer Answer

  Date: 12/23/2024

  I am rejecting this response because:

  My amount wasn't fully refunded

  I canceled this order right away. So now you want to say this was outlined to me. No it wasn't.

  This is poor business and character to take away $6. 

  
  

• Initial Complaint

  Date:04/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is quite obviously a scam. They charged my card for an order that was never processed. I have been trying tirelessly to get my card credited, and they are non-responsive. No one replies to my email and no phone number that allows me to communicate my issue.

  

  Business Response

  Date: 04/14/2024

  We responded to your initial email within a day of your request and provided you the instructions you would need if you had any further questions about our site policies which cover all of the questions you have including modifying and/or cancelling orders, refunds, and so on. The change you requested could not be made and so the order was cancelled and refunded according to these policies. The refund was submitted when we sent our initial email and you have been credited everything owed as explained in these site policies.

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I outlined the series of events with the company related to their exchange policy. My issue is not with the policy but the fact that after all of this, they are non-responsive & have not issued me a refund as I am left with no merchandise. June 13th: Paid $50.30 for 2 shirts July 6th: Paid $10.01 for an exchange for 1 shirt on the initial order (I accidentally ordered a woman's instead of a men's) July 24th: Paid $10.24 for an exchange for the new shirt because the size did not work out July 24th: Refunded $9.01 for the shipping from the transaction on July 24 July 25th: Notified by the business that they denied my second exchange due to their policy August 15th: The consumer (me) reached them to confirm the above August 29th: Still no response from the business, and still no refund for my initial order of ~$25

  

  Business Response

  Date: 09/02/2023

  Of the 2 original shirts you purchased, 1 was exchanged for another style/size as you have mentioned. You do not get both a refund and exchange - it is one or the other. Since you chose to exchange it, that is what you received and not the $25 refund you stated. Afterwards, you attempted to exchange the exchanged shirt which we do not allow. Because of this, your "exchange for an exchange" order was cancelled and refunded minus our standard restocking fee that apply to cancelled orders. Additionally, you should also have received an email confirming a refund of $2.10 for the 2nd exchanged shirt that you mailed to us before fully understanding our return & refund policy. This is the order total of $10.01 minus the shipping and 20% restocking fee. All shirts that could be exchanged have been exchanged, and all refunds that you were owed have been issued.

  Customer Answer

  Date: 09/06/2023

  I am rejecting this response because:

  My 2nd exchange was denied & cancelled (due to their policy of no more than 1 exchange) leaving me with no merchandise for the exchanged shirt (I returned via mail to you).  Because of the cancelled return, I am left with no merchandise from Chummy Tees and expect to receive a refund in the amount of $25 for the shirt I ended up "returning" because of your policy.

  I am not asking to keep my merchandise and also a credit, I have no merchandise in my possession, therefore want the $25 back.  

  
  

  

  Business Response

  Date: 09/06/2023

  You have been refunded all amounts owed. You do not get a refund and an exchange as already explained.

  Customer Answer

  Date: 09/07/2023

  I am rejecting this response because:
  
  We are going in absolute circles here and I do not know how to solve this, providing the data that I already provided for some clarity on your end.
  
  June 13th: Paid $50.30 for 2 shirts 
  July 6th: Paid $10.01 for an exchange for 1 shirt on the initial order (I accidentally ordered a womans instead of mens) 
  July 24th: Paid $10.24 for an exchange for the new shirt because the size did not work out 
  July 26th: Refunded $9.01 for the shipping from the transaction on July 24. 

  You keep stating I cannot have an exchange and a return, I have nothing in my possession from Chummy tees that indicate merchandise for an exchange, if I did I would understand.  On July 26th you denied my exchange for new merchandise, I had already sent my t-shirt back for exchange and am left with nothing. 

  How can you justify not sending me a refund for the shirt I sent back on July 24th?  I literally have no merchandise & you are keeping the initial money I paid for the shirt on June 13th!

  
  Please help me understand - I am not asking for a return and an exchange, I have NO merchandise to keep! Please proceed with my credit for the shirt that I sent back on July 24th as no item was sent to me in exchange.  

  

  Business Response

  Date: 09/07/2023

  You were refunded twice already which as we've said prior, is all that you are owed. As you have confirmed, the cancelled order was refunded. Additionally, your returned exchange shirt was also refunded for a total of $2.10 which we fully explained in our 1st message. If you continue to not understand, then unfortunately, we cannot help you any further.

• Initial Complaint

  Date:07/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company took my money and sent a delivery to my father. Post office sent it back same day. Post office informed a shipping issue with the company. I have sent a dozen emails and called 25 times just to get recording. No answer and no resolution. At this point. Im requesting money back.

  

  Business Response

  Date: 07/17/2023

  You originally requested that the shipping address be changed to a new one that you provided. We made the change and mentioned this via email, however the package was returned to us because the **** says it had "no such number". The new address you provided was invalid. You should have received an email today concerning your new request.

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a t-shirt and emailed about an exchange literally the same day. They emailed a week later saying they couldnt do it and DID NOT refund the full amount paid. It didnt even ship! They kept the shipping funds when it didnt even ship!

  

  Business Response

  Date: 09/07/2022

  Absolutely nothing you said is true and it is clear you paid no attention to the email we sent you after you had requested changes to the ororder we could not make. Our cancellation policy is abundantly clear and so was the email we sent you.

• Initial Complaint

  Date:06/29/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a t-shirt from this company, and I was charged for it and shipping. I did not receive any further communication from them confirming purchase or potential delivery dates. I contacted the company directly on their website, but they did not respond. Their ******* and ******** accounts have no posts and do not allow others to post. I think they are a sham company.

  

  Business Response

  Date: 06/29/2022

  As the "tracking history" section on the tracking link you were provided shows, your order was shipped out within 48 hours of being placed and any concerns you are having are due to the **** handling of the package. Additionally, it shows that it is scheduled for delivery TODAY. Your order confirmation and shipment confirmation emails were sent to you when the order was placed and shipped out to the email address you ordered with. (********************). 

  *************************************************************************************************************************
  

  Customer Answer

  Date: 06/30/2022

  I am rejecting this response only because they never provided me with any tracking link, a receipt or any communications. I contacted them to ask in case my email was wrong, etc,  but they did not answer me in a reasonable amount of time.  

  However, I DID receive the t-shirt, quite unexpectedly. I will be removing my request for a refund, and I guess since they contacted you, they finally contacted me, and I am satisfied. I will consider my complaint resolved.