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Business Profile

Major Appliance Dealers

Shop Range Hoods

This business is NOT BBB Accredited.

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Complaint Details

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  • Initial Complaint

    04/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Purchased a wall mount exhaust hood and chimney extension to accommodate a 10' ceiling on 2/7/24 for $600. Received the hood and extension, no problems. on March 16th, installed the hood which went well. The chimney extension was not as shown on their website. On their website it shows the vented top chimney, for the chimney extension, which is not what I received. I received a longer bottom extension. Which when installed with the top extension left a 3"-4" gap between the two pieces. I installed the remaining original extension between the 2 so it was not an eyesore. Contacted the business on 3/20/24 for a possible resolution. Was told that I would have to purchase a "custom chimney extension" from a 3rd party. We would never have purchased these products from them if stated anywhere on their website. The information for the chimney extension shows the vented "top" part of the chimney, and states that "it will accommodate a 10 foot ceiling". Neither of which is what I received. **************************************************************** ****************************************************** After many back and forth emails and a phone call with no resolve. In their final email, they stated the following "We're sorry for the inconvenience, or for any confusion that *** have occurred during the install process That being said, we also dont allow returns for any installed units or installed chimneys. For all chimneys, all sales are final and they are non-returnable"I really like the hood, but I just want the correct piece to finish my installation. They should supply it because on their website, it says that the extension will accommodate a 10' ceiling, shows it using 2 pieces for the chimney, and makes no mention of a custom chimney extension.I have been in the construction industry for over 35 years, and have had many issues with different pieces of equipment. However, for this amount $600, have never had so much push back to make something right.

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BBB Rating & Accreditation

C+

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Years in Business: 11

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Contact Information

10912 Weaver Ave

South El Monte, CA 91733-2753

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(888) 808-0450

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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