Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6, 2025 I placed an order for BEIGE floor mats for a *************. They were shipped on March 11, 2025 by U.S. Mail. On March 19, 2025 I contacted MBPartsGiant because the mats had not arrived. They put a tracer with the ***************** because the mats were lost. I requested a refund. The mats arrived about one week later and the outside box used for mailing was damaged. The color of the mats was wrong: instead of BEIGE, they sent GRAY mats. I called and reported the problem and they asked me to send pictures of the package and the contents, which I did. On April 2, 2025 I called again and it took over one hour to speak with the right people. In the end they sent me a form authorizing the return, but the reason given was: "No longer needs." That is false. Also, the authorization stated I will have to pay a 20% re-stocking fee and I will have to pay to return the goods. I called them back and they said that is right. The form also says it is not an agreement to accept the returned goods. If they decide not to accept them, I will have to pay shipping again to have the goods sent back to me again.Spoke with Mr. **** last. Since they created this problem i am entitled to a full refund.

  

  Business Response

  Date: 04/08/2025

  Dear customer, your RMA ********** was opened on 3/26 stating you received the wrong part. We requested images on 3/27 and received images of the correct part as ordered. Your RMA was approved on 4/2 to be returned for a refund. We have emailed you the approval on 4/2, Your RMA request has been approved.A form will be emailed to you shortly with proper instructions on sending your part(s) back. Please make sure that the part is returned in its original condition, unopened and uninstalled, with all the packaging and manufacturer's labels intact; otherwise, your return may be denied.Please be aware that you are responsible for shipping your part(s) back to us, and a 20% restocking fee will be applied to your refund. However, if you place a new order for the correct part, we can waive the fee. We would need the new order number within two days of receiving this notification in order to do so.Please notify us with the return tracking number as soon as possible. If a tracking number is not provided, we cannot guarantee your refund time frame.Information pertaining to the Return Policy can be found at ************************************************************************************************

• Initial Complaint

  Date:03/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order a part from a website. Received the part and it did not match the description nor the photo. Attempted to return in accordance with return policy, they refused because they said it was electrical in nature. The package was unopened; and the return was initiated the same day it was received.

  

  Business Response

  Date: 03/14/2025

  Dear customer, your RMA ********** was opened on 2/19 stating you received the wrong part. We requested images on 2/19 and received images of the correct part as ordered. Unfortunately your *** was denied as electrical parts can not be returned. We emailed you the denial on 3/3, We are sorry to inform you that your request has been denied due to the following reason(s): The part(s) is a non-returnable item due to it being, but not limited to: - An electrical part or has electrical components
  Information pertaining to the Return Policy can be found at *************************************************************************************************

• Initial Complaint

  Date:02/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 21st, 2025, I ordered two Hub and bearing assemblies. On Jan 27th, I received delivery of a package. On Jan 29th, I opened the package and discovered only one of the two hub and bearing assemblies. I immediately contacted customer service and asked if this was a missing part or if i was still waiting on a second package. They informed me that both parts should have arrived, so a replacement part would be delivered after making an *** request. The companies return policy states to keep the boxes only for manufacturing defects or shipping damages, which was not applicable to my scenario. Since I was not otherwise told I would need to keep these boxes, I installed the one part I did receive on Jan 29th and disposed of the packaging. On Jan 30th I received an email requesting pictures of a shipping label and the missing part. I immediately responded informing them I no longer had the box with the shipping label, but offered a ring video showing delivery of one single small box. They responded Feb 4th stating they would need the requested pictures to proceed. I then called them and they refused to honor a refund or replacement without photos which are now impossible to get. This business owes me either a replacement part (preferred), or a refund for the part which was not delivered.

  

  Business Response

  Date: 02/13/2025

  Dear customer, please provide your order number and we will look into your concern. Thank you.

  Customer Answer

  Date: 02/13/2025

   
  Better Business Bureau:
  
  I reached out to the ** of operations directly and he has resolved my complaint by sending me the missing part. 
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:01/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered heater hoses on 1-17, immediate shipping number received but not actually shipped. On 1-18, dealer called and assumed responsibility for all costs, called **** parts giant and cancelled order on 1-20 as it had not been shipped. Dealer performed repairs on 1-22. Then order was found to have been shipped anyway on 1-23. Called 1-24 and they refused to address it stated only a missing package investigation was done, not cancellation. These people are frauds. After seeing all other complaints online, I should have looked into them more. Their own website only deceptically show 5 star reviews. Distributer is only one mile from my house, but they charged ***** to ship it and refused to let me just bring the hoses back to them.

  

  Business Response

  Date: 01/27/2025

  Dear customer, we are unable to locate an order under ************************. Please provide an order number and we will look into your concern. 

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22856214
  
  I am rejecting this response because: You fraudulently are delaying resolve. 

  Sales Order No.: CF49602642

  Shipped from: Broken Arrow, **
  Destination: Will *********, ***************************************************************************
  
  Shipped with ***** Tracking No.: 9234690365072800018122
  
  Sincerely,
  
  Will *********

  

  Business Response

  Date: 02/07/2025

  Dear customer, on 1/20 your order ********** was under investigation as the package appeared lost, We confirmed we could not cancel your order as it has already been shipped. You called on 1/24 stating you would like a refund but your package was already located and in transit. You could have reached out to us once the package was delivered and we can process a return for you. Are you interested in returning your order?

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22856214
  
  I am rejecting this response because:
  It was stated very clearly that your giving a tracking number was not shipped. The dealer (****** ****** assumed responsibility for the coolant leak and repaired it BEFORE you falsely shipped the hoses. Charging ***** to ship from a distributor that is literally one mile from my house is fraud.  If it was same or next day I could understand but not 6 days later even after being cancelled 
  Sincerely,
  
  Will *********

  

  Business Response

  Date: 02/19/2025

  Dear customer, please confirm if you are interested in started an RMA and returning your item for a refund. 

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22856214
  
  I am rejecting this response because:
  
  Sincerely,
  
  Will *********

   

  only for full refund with all shipping costs as it was not to be shipped

  

  Business Response

  Date: 03/04/2025

  Dear customer, this will be returned under a no longer need return. This will include a restocking fee and you will be responsible for the return shipping as well.

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22856214
  
  I am rejecting this response because:
  You are a scammer. Deceptive practice. Over charging excessive shipping. This was cancelled days before you ever shipped.  I will take every occasion that presents itself to let others know to avoid you. 
  Sincerely,
  
  Will *********

• Initial Complaint

  Date:01/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part from ************************************************ on 1/07/2025. Here is what they told me after I paid. "Most orders are processed and shipped within 1-3 business days. You will receive an email notification with tracking information once your order has shipped. Below is your order confirmation. Please keep a copy for your records.Order Details Sales Order No.: VG81547775 Order Date: 01/07/2025 Check your order status >>Order Summary Subtotal163.72 ************************ Total ******" They gave me this **** tracking # ********************** on 1/08/2025 & since that date the tracking number has said "Pre-Shipment Shipping Label Created, **** Awaiting Item" I contacted *********** said they would send a replacement if I agreed to send the part to them if it ever showed up. I said yes. They didn't send the part they said that they had to investigate first because sometimes delivery people don't scan the item. I said it's been weeks I think somebody would have scanned it at some point if it had been shipped. Even if the first ****** didn't, at some point somebody would have scanned it. They told me a couple of days ago that their investigation won't be done until the 8th of ******* can't have a refund or part until after that. I said it's been 3 weeks already & you are going to make me wait another couple of weeks before you decide if you are going to honor this. They said yes they can't send me a new part until they make sure I don't have the other one. It was a big argument that got me nowhere. They were rude & refused to help in anyway other than making me wait a month & a half for them to decide if they were going to not scam me out of my money. It was almost $200 that is not just a couple of dollars to me. That is a good amount of ********* feel like they are cheating me out of it and scamming people. They keep putting off week by week hoping you will just give up & they can keep your money. Thank you for any help you can give me. I greatly appreciate it. ***** ******

  

  Business Response

  Date: 01/27/2025

  Dear customer, your RMA **********  was opened on 1/15 stating your package was lost. Your *** was approved and a lost package claim was filed. We emailed you with the information on the claim, stating that the processes takes 7 business days per the carriers time frame. A package trace has already been filed with the courier, and we are currently waiting for the investigation to conclude. If the shipping courier confirms that the package was lost, then we will issue you a refund/replacement on your order. However, it is not uncommon for the package to still make delivery, so we must wait to hear back from the courier before issuing a replacement order/refund. If the tracking number does not show any new updates within 7 business days, we can have a replacement created/refund issued for you asap. As of 1/25 your order has been located and delivered to you. We have not received any further emails from you, your RMA and claim have been completed. 

  Customer Answer

  Date: 01/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed on 12/20/2024 with estimated delivery date of 12/27-12/31. The shipping label was created on 1/6/25 on ****. I used live chat on their website to inquire about the order on 1/9/24. I was told that it was escalated and I should get an email by *** or early morning. At noon 1/10/25 I had not received an email. I inquired about the order again through live chat and I was told "shortly" I was going to receive an email. At 4pm local I contacted them again asking for a update since I had not gotten an email shortly. The customer service agent said there was nothing should could do and ended the chat abruptly. So I called and spoke with another agent who told me I should get an update by 1/11/25. I requested that my order be cancelled and she said that it cannot be cancelled and was very rude about it. No one at the company seems to be able to give me an answer about what is going on with my order and they are refusing to give me my money back,

  

  Business Response

  Date: 01/23/2025

  Dear customer, we are unable to locate an order under ****************************. Please provide your order number and we will look into your concern. 

  Customer Answer

  Date: 01/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on ********************************** for 2013 ***** Civic hub caps on December 11, 2024. The website clearly shows the hub cp as having 5 lug nuts and when I entered my VIN it said this part will fit my car. Upon receiving the hub caps they only had 4 lug nuts as referenced in my photos. I advised ***** now that I do not need these parts as they do not fit my vehicle and re the wrong parts. I was advised that I would need to pay a restock fee and return shipping. This was their companies error. Additionally when I called today and spoke with ****** in RMA he was extremly rude. When I let him know that I made my first request for return one week ago today he began to raise his voice and say since I called yesterday regarding the matter I needed to give them another 48 hours. I would like a full refund and a shipping label please.

  

  Business Response

  Date: 01/23/2025

  Dear customer, your RMA *********** was opened on 12/27 stating you received the wrong part. We requested images on 12/30 and approved your RMA on 12/31. Your return was received, but unfortunately you filed a dispute with your bank on 1/15. We are unable to issue any refunds with an open chargeback. Please reach out to your bank for further information or to close the dispute and we can process your refund. 

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for ****** auto parts on ********************************** which is a subsidiary of Genuine Parts Giant.The parts I ordered are as follows:1. ************** (REAN DISC CLUTCH): $68.06 2. *********** (ROD, RELEASE CYLINDER): $9.04 3. ************** (REAN CLUTCH COVER): $88.97 Order number: CT98837901 The parts were shipped via ***** tracking number ********************** and were delivered December 6, 2024.On December 7, 2024, I opened the box to discover that there was almost no packing material and because the box was mostly empty, the parts within had been sliding round during shipping, ultimately tearing the shipping box. One of the parts (31250-30391-84) was damaged (see photos) and one of the parts (***********) was missing completely.I reported this to the company and began emailing back and forth. They opened an *** and requested information, which I provided. On December 17, I received a refund for the missing part (***********). However, they've been fighting me and refusing to help because I cannot provide a photo of the shipping label. I recycled the box after opening it and photographing it for evidence, and for some reason that makes me ineligible for a refund for the damaged part (which is not due to the mail carrier, it's due to poor packing).I'd like to receive a refund of $68.06 and would like my complaint against the company recorded in BBB's records.

  

  Business Response

  Date: 01/07/2025

  Dear customer, you opened two RMA's ********** one on 12/9 for a missing item and 12/16 for a damaged item. We requested images for both ***'s requesting what was received, showing the damages, and all labels on the box. Your RMA was approved for the missing item on 12/16 and you were refunded on 12/17. 12/24 we reached out to you requesting an image of the shipping label as we still have not received all images, and your RMA for the damaged item was approved on 1/3. We provided you with a free shipping label and advised that you will be receiving a full refund once your order has been received. At this time per your tracking 771197280397 you have not returned your order. We can not proceed with your refund until the order has been received. 

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for accepting the **** I am disappointed that I had to escalate to BBB, but I will happily use the label provided to return the damaged parts.

  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:12/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. On July 11, 2024 I was trying to purchase a Right hand side -rear bumper automotive body part from an online OEM car parts dealer called ***** parts now ****** *****************************). I paid them $209.72. They shipped me a Left hand part by mistake (the wrong part was in the correctly labeled bag, the bag had been previously been opened and retaped). I had used the ***** Parts Now online catalog to look up the correct part number and also supplied my VIN number. They have continually refused to fix their mistake. *** had to purchase a second part from a different dealer to be able to fix my car. 2. The cardboard box it was shipped in had been retaped, as well as the white plastic bag that the part came in had previously been opened (before I got it) and was re-taped with clear packing tape. I believe that this part had been returned to them previously and someone never checked to make sure it was the correct one in the bag. 3. I still have the wrong part because they wont issue a return label. I dont want to keep this part. I went through their online return request procedure. I furnished pictures that showed they sent me the wrong part number. I tried hard to make a *** return with ***** Parts Now (including calling their customer service) but they denied my request because they said that the packaging had been opened. Which is crazy, because the package had been previously opened before I ever got it, and it was the wrong side that I received from them. I also made a dispute with my credit card company but after 5 months of supplying evidence, information, pictures they finally said that ***** Parts Now was still refusing to make a return. ***** Parts Now have never reached out to me at all to fix this. 4. ***** Parts Now should send me a prepaid return label if they want this part back, I shouldnt have to pay for the freight when it has been their mistake all along. Plus they DENIED my request for an ***. Please, I have been wronged in this dispute.

  

  Business Response

  Date: 01/07/2025

  Dear customer, your RMA *********** was opened on 7/30/24 stating you received the wrong part. We requested images on 7/31 and received images of the item as ordered. Unfortunately your *** was denied on 8/6 as opened packages are not eligible for return. We have emailed you the denial stating We are sorry to inform you that your request has been denied due to the following reason(s):the part was sent correctly based on the sales order and part sent. The part(s) is non-returnable items due to it being, but not limited to: - Any opened packages or unsealed items. You have filed a dispute with your bank on 8/13 and another one on 8/27. Please reach out to your bank for further information. Information pertaining to the Return Policy can be found at ********************************************************************************************

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22738566
  
  I am rejecting this response because: their logic is ridiculous. To say that you can't return an incorrect part (not what you ordered), which the packaging had been previously opened and retaped with clear packing tape BEFORE I received it is just terribly wrong. This is an unfair business practice. I can't understand how they think that they are right to do this. Imagine if this happened to you. 
  
  Sincerely,
  
  **** Ottoman

  

  Business Response

  Date: 01/16/2025

  Dear customer, we have confirmed that the correct part was received. Unfortunately as the package has been opened your RMA has been denied. 

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22738566
  
  I am rejecting this response because: The response from ****** Parts Now" is a joke. The part they sold to me is the wrong one. The bag that the part came in had previously been opened before I ever got it, and then the bag was obviously re-taped.  I sent them pictures of it showing it was the wrong one. I STILL HAVE IT because it is still the wrong one. I had to buy another one from a different dealer to get the correct one so I could finally fix my car. I have the receipt from that purchase. Why would I waste my time and energy fighting this if it wasn't the wrong part from the beginning?? I ordered a right hand rear bumper piece and I received a left hand rear bumper piece from ***** Parts Now. It's so ridiculous for them to argue because they are flat wrong, and it's sad that they cant own up to their own mistakes. 
  
  Sincerely,
  
  **** Ottoman

  

  Business Response

  Date: 01/27/2025

  Dear customer, you received the item as it was ordered. Unfortunately your RMA was denied on 8/6 as opened packages are not eligible for return. We have emailed you the denial stating We are sorry to inform you that your request has been denied due to the following reason(s): the part was sent correctly based on the sales order and part sent. The part(s) is non-returnable items due to it being, but not limited to: - Any opened packages or unsealed items. You have filed a dispute with your bank on 8/13 and another one on 8/27. Please reach out to your bank for further information. Information pertaining to the Return Policy can be found at ********************************************************************************************

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22738566
  
  I am rejecting this response because: these people have no conscience, imo my transaction with them was a scam. They've had plenty of chances to right their mistake, but they refuse.....
  
  Sincerely,
  
  **** Ottoman

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a part from this business for my car that after I received the part I realized it would not fit my car. While researching the part on their website I used the car selection feature they offered and it stated that the part would fit my car when in fact it does not. They refused my request for an *** stating that the part was a special order part and could not be returned. The company is not working with me in good faith to resolve this issue or even offer to send me the correct part that I need. Every time I contact the company all I receive are generic email responses saying my request has been denied. This company sold me the wrong part for my car and all I want is to return this part for a refund or return it for a correct replacement part.

  

  Business Response

  Date: 01/07/2025

  Dear customer, please provide your order number and we will look into your concern. 

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22689430
  
  I am rejecting this response because: The business is asking for the order number which is VK55162959
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 01/17/2025

  Dear customer, your RMA ********** was opened on 12/9 stating you received the wrong parts. We requested images on 12/9 and received images of the correct part as ordered. Unfortunately this was denied as your item is special ordered and non-returnable. On 11/19 you replied "I accept" and agreed to the terms that your order cannot be canceled and the part cannot be returned. By replying "I accept", you are agreeing to accept a non-returnable part on your order. Information pertaining to the Return Policy can be found at ***********************************************************************************************

  Customer Answer

  Date: 01/18/2025

   
  Complaint: 22689430
  
  I am rejecting this response because:

  The part that the business sold to me does not fit my vehicle as advertised. The business has not made any attempt or offered to get me the correct part for my vehicle. The advertised description of the part that was sold to me never stated that the part was designed for a non hydraulic system. I now have a part that I cannot use on my automobile.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 01/27/2025

  Dear customer, the correct part was received as ordered. Unfortunately the item is non-returnable per the agreement you accepted. We can not proceed with your RMA. 

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22689430
  
  I am rejecting this response because:
  The part your website advertised  IS NOT THE PROPER FITMENT FOR MY CAR AS YOUR COMPANY ADVERTISED ON THE COMPANY WEBSITE. Therefore your company is partially responsible for  selling me the wrong part for my automobile. The company should offer me at least a partial refund.
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 02/07/2025

  Dear customer, as you replied "I accept" and agreed to the terms that your order cannot be canceled and the part cannot be returned. By replying "I accept", you are agreeing to accept a non-returnable part on your order. Information pertaining to the Return Policy can be found at ***********************************************************************************************. We can not proceed with your RMA.