We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

AG Adriano Goldshmied

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    01/10/2025

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    Made Several purchases online. The item went on sale for 50% Off just a few days after my purchase. I sent customer service more than (5) emails requesting a credit or return. No one will return my email.

  • Initial Complaint

    11/26/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On July 3, 2023, I purchased jeans from AG Jeans ** store for $351.96. This was a special order where AG had to source the jeans from another store and tailor them to my size. I received the jeans approximately 3 weeks later, at the end of July 2023.Shortly after receiving and minimal use (two washes), the jeans showed significant wear and tear with a large cut developing at the bottom. I immediately contacted the ** store representative, ******* who acknowledged this was a warranty issue and explicitly promised in writing that I was entitled to "getting a new **** or credit." She directed me to contact AG Jeans customer service ******************************* for resolution.Despite multiple email attempts to AG's customer service and following up with the store representative, AG Jeans has completely ignored all communication attempts. The store representative even provided her work email ******************************************* to help escalate the issue, but the company still failed to respond or provide any resolution.This complaint involves:- Defective merchandise - AG's failure to honor their own warranty commitment - Complete lack of response to multiple customer service attempts - Failure to deliver on their representative's written promise of replacement/credit I have documentation of all communications with the store representative and unanswered emails to customer service. AG ********************** has made no attempt to resolve this issue despite their own employee acknowledging the legitimacy of my claim and promising resolution.

  • Initial Complaint

    09/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased a pair of jeans ***************** -14 Years Metaphor) on 8/16. They were washed once according to the instructions- cold water, and dried even lower than the label indicated. The hem of the jeans no longer lies flat- but rather curls up at the edges. None of the online photos show the hem curling up. The frayed edges- yes- which I have no problem with. But the curling hem is a defect. I would like a refund for this defective item.

  • Initial Complaint

    05/24/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased a $200 pair of AG Jeans, style The Graduate as a replacement for the same style I purchased many years ago. I ordered the same design, size and color as before, however the company changed the type of denim they used since the first purchase of the identical jeans, incorporating less cotton and far more stretch material. The stretch material does not hold shape like cotton, and I could immediately tell when I first put them on that although they were the exact same jeans in the same size, these jeans were far too large because they stretch so much. Assuming the same jeans in the same size from the same company would fit, I removed and threw away the tags before I tried them on. I wrote the company asking for an exchange for a smaller size, which they refused because I took off the tags. I went back and forth a while and gave up, and then submitted a truthful review of the jeans on their website, which they never published. I reached out to the same agent who refused to exchange the jeans for a smaller size asking if the review would be published and did not hear back. I would like the company to either publish my review or exchange the pants for ones that fit. Thank you.

  • Initial Complaint

    01/11/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I purchased the ****** skinny ankle jeans in opulent black, size 32 on 10/24/22- order #AG ********* for $148.They were given as a Christmas gift, never worn, washed once- and THE STITCHING IN THE *** IS COMING UNDONE! SEE ATTACHED. I requested a full refund- as I do not believe a pair of $148 jeans should be falling apart after being washed- per directions- one time. ** responded saying that "we cannot accept item back for a refund because item has been washed, the stitching becoming undone was due to improper wash and care." - which is entirely untrue- as stated above.

  • Initial Complaint

    12/21/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On Cyber Sunday , about 11/25/22, I purchased 3 pairs of expensive AG jeans. I requested Sateen material only, and was directed to the specific jeans I ordered, a stretchy denim which I did not want being low vision. The phone DID NOT INDICATE FINAL sale, so that is NOT an excuse. I am stuck with # pairs of jeans I do not want or desired to purchase , due to AG outlets neglegence.. These JEANS were not sateen when received. Tags are on and was not worn Whne I called AG on the 19th/20th/ and 21st respectively, of November, 2022, they had me on hold for over 2 hours and never was able to speak to anyone, as NO one answered the phone there. I have also called the outlets, and can provide ample documentation for everything I am documenting I fully anticipate FULL refund, OR exchange for SATEEN material in same size. I should not have to chase this company down for a reponse. Thankyou, Ms ****

  • Initial Complaint

    12/02/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I have been waiting over 30 days to be issued an authorized credit for a manufacturing defect on a shirt that was not labeled second quality, pictures to prove. I'm told by sales rep. That their computer system cant release the credit due to technical issues. My e mails confirm all that is said. Again no response from them.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

NR

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 20

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

2741 Seminole Avenue

South Gate, CA 90280

Get Directions
Visit Website

Customer Complaints Summary

8 total complaints in the last 3 years.

3 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.