We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Artificial Intelligence

Midjourney, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Complaints

Customer Complaints Summary

  • 51 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was billed $96 for the annual subscription. My account shows I do NOT have an active subscription. So I cannot cancel the account or the recurring charges, because their system says I don't have an active subscription. They refuse to answer my emails to address the situation.

    Business Response

    Date: 04/04/2025

    Hello, per our conversation directly with the customer;

    "As a one-time courtesy, weve canceled your subscription, effective immediately, and refunded US $96.00 for your most recent renewal. It may take up to 10 days for the refund to reach you, but you'll get a separate email confirmation shortly."

    The refund was issued on April 3, 2025 at 1:07am. Feel free to respond directly to the customer support ticket for any other assistance.

  • Initial Complaint

    Date:03/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 5, 2025, I subscribed to Midjourneys Standard Plan and paid $30.00 (Invoice #**A0DE43-0001, Receipt #****-0800-0721). Shortly after the payment, Midjourney banned my account permanently without providing any legitimate or detailed explanation (Reference ID: *************************************. They alleged violations of their Terms of Service but refused to show any proof or specifics about the claimed violations. I have consistently adhered to their terms and guidelines, and never engaged in prohibited activities such as automation, scripting, account sharing, or fraudulent payments. Despite multiple communications, Midjourney has refused both reinstatement and a refund, effectively taking my payment without delivering the promised service.

    Business Response

    Date: 03/12/2025

    User was found to be in violation of Terms of Service. 

    The following message was sent to and acknowledged by user on ********: 

    You have been blocked from accessing Midjourney for violations of the terms of service. If you believe this is incorrect, please submit an appeal at *********************************** Ban ID: ********. MJ ID: ************************************

    Customer Answer

    Date: 03/14/2025

    Subject: Response to Business Reply - Complaint ID ********
    Dear BBB Dispute Resolution Specialist,
    I am rejecting the response provided by Midjourney, Inc. regarding my complaint.
    Midjourney has unjustly banned my account without providing clear reasoning or proof of any Terms of Service violation. Despite my attempts to seek clarification, they have failed to specify exactly what rule was allegedly broken. Instead, they issued a generic response stating that my account was banned, without transparency or accountability.
    I had purchased the Standard Plan ($30/month), which explicitly states that "Relax GPU Time" (slow generation) is unlimited according to their pricing page. However, despite being a paying customer, they revoked my access and refused to issue a refund. This practice of banning users and withholding their money, especially without clear justification, is unethical and unacceptable.
    I am requesting either:
    A detailed explanation with evidence proving the alleged Terms of Service violation.
    A full refund of my $30, as I was unable to use the service for the period I paid for.
    Midjourneys business practice of banning users and keeping their subscription fees without adequate reasoning is deceptive and unfair. I urge the BBB to take action against this behavior.
    Sincerely,
    Md ** ****

  • Initial Complaint

    Date:03/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered an account yesterday and spent USD 30 to buy a membership on the account. However, my account was blocked the next day. I did not search for banned words and put the account online to sell products to others.Please reply to my account ,I will continue to support Midjourney and will continue to subscribethank you very much!

    Business Response

    Date: 03/10/2025

    User was determined to be in violation of the Terms of Service.

    The following message was sent on 03-05-25:

    You have been blocked from Midjourney due to accessing our services via automation, scripting, or third party tools. If you believe this is incorrect, please submit an appeal at *********************************** Ban ID: ********. MJ ID: ************************************

  • Initial Complaint

    Date:03/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please reply to my account I will continue to support Midjourney and will continue to subscribe thank you very much!

    Business Response

    Date: 03/10/2025

    We are unable to find a user account with the information provided.

  • Initial Complaint

    Date:03/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Midjourney Official Team,I am an ordinary user. I registered a new ********************** account on March 5th and topped up $30 to purchase the membership service, full of anticipation to use the powerful image generation function of your platform for creative work. However, this morning, when I tried to log in and use the software, I found that my account was inexplicably banned, with the reason being the use of third - party software in violation of regulations.During the registration and usage process, I strictly abide by all the regulations of the platform and have never engaged in any behavior that violates the usage terms. I spent $30 on the membership service based on my trust in the Midjourney platform and my need for its functions. But now that my account has been suddenly banned, I am unable to use the paid - for service normally, which has seriously damaged my rights and interests.Based on the above - mentioned situation, I strongly request that your platform refund the $30 membership fee I paid. At the same time, I hope your team can conduct a detailed investigation into this ban. If there is a misunderstanding, please lift the ban on my account and explain the specific situation to ***** account information is as follows:Username:jiroubawanglong Registered Email: ***************** I expect your platform to provide me with proper handling and a reply within a reasonable time frame to resolve this dispute and safeguard the legitimate rights and interests of users.Complaintant: *********************** *********** Date: 2025/3.6

    Business Response

    Date: 03/10/2025

    User was determined to be in violation of Terms of Service. 

    The following message was sent on 03-05-25

    You have been blocked from Midjourney due to accessing our services via automation, scripting, or third party tools. If you believe this is incorrect, please submit an appeal at *********************************** Ban ID: ********. MJ ID: ************************************

  • Initial Complaint

    Date:03/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payment amount: $30, payment date: March 5, 2025. Hello, I subscribed to the ** Standard Plan and used it normally for one day, but the next day my account was blocked and all functions could not be used. So I hope to get a full refund. Receipt number: ************** Invoice number: AF6A621B-0001 Payment method: Alipay in *****

    Business Response

    Date: 03/10/2025

    User was sent the following message on 2025-03-05: 

    You have been blocked from Midjourney due to accessing our services via automation, scripting, or third party tools. If you believe this is incorrect, please submit an appeal at *********************************** Ban ID: ********. MJ ID: ************************************


  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I am writing to request a refund for my subscription fee on March 5th. I subscribed to your website for a one-month membership service, but I was blocked after only one day of normal use. The attached is the bill I paid normally. Thank you for your understanding and support.

    Business Response

    Date: 03/10/2025

    User was found to be in violation of Terms of Service.

    The following message was sent 03-05-25

    You have been blocked from Midjourney due to accessing our services via automation, scripting, or third party tools. If you believe this is incorrect, please submit an appeal at *********************************** Ban ID: ********. MJ ID: ************************************

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ???????midjourney??????,???????????,???????,????????????,?????????

    Business Response

    Date: 03/10/2025

    Customer was found to be in violation of Terms of Service. 

    The following message was sent to user 03-05-25

    You have been blocked from Midjourney due to accessing our services via automation, scripting, or third party tools. If you believe this is incorrect, please submit an appeal at *********************************** Ban ID: ********. MJ ID: ************************************

  • Initial Complaint

    Date:01/24/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business keeps enacting internal moderations that are retroactively nulling my ability to work on the images that I am paying to create with the service effectively stealing my money.

    Business Response

    Date: 01/24/2025

    Our records indicate that this user does not have an active subscription. The last monthly payment received was September 2024. Therefore, there is no further action at this time. 

    Customer Answer

    Date: 01/24/2025

     
    Complaint: 22851524

    I am rejecting this response because:

    The information that was given about me is false. I anm a current paying customer and have been for several years. All of my prompts and workflow have been retroactively ruined without reason. I would like these issues addressed. Theres no reason for why my prompts and images are being denied. 

    Sincerely,

    ****** *******

    Business Response

    Date: 01/28/2025

    We were able to find the user's active subscription. User is currently subscribed to the monthly Pro plan at $60/mo. We can immediately cancel the user's subscription but user is ineligible for a refund based on the user's active and ongoing use of the service.

    Terms of service are available here: ********************************************************* which includes information about the service's moderation and billing practices.

     

    Customer Answer

    Date: 01/28/2025

     
    Complaint: 22851524

    We appreciate your response to our complaint. However, your suggestion to delete the account does not address our primary concerns. Our issue is not just with the account itself but with the ** moderation system that has negatively impacted our work, purchases, and use of  the paid service and creations. The ** moderation has not only disrupted our ability to engage with the platform effectively, but it has also caused irreversible damage to our ability to effectively use the service and continue working on the materials created through the use of the service; this raises serious questions about the fairness and transparency of your moderation policies.

    We request a direct and thorough response regarding the **'s role in moderating content and its impact on creators like us. Additionally, we would like to clarify that a refund is not the driving force behind this request but we would like the moderation on our account to be reviewed, as it is unreasonable that many of the images we have used are being denied retroactively and without reason. We would like to understand what measures, if any, are in place to prevent similar occurrences in the future.

    We look forward to your clarification and a more appropriate resolution.
    Thank you for your attention and cooperation on the matter,

    ****** *******

    user: xinosia

    email: *******************************************

    ************

    Jan 28, 2025

    Business Response

    Date: 01/30/2025

    We appreciate your concerns around moderation.

    We are aware that recent changes may have adversely affected some users' ability to generate certain images. We are actively working to resolve this issue.

    Moderation is an important part of offering a safe and enjoyable platform for all users. We are continually working toward a moderation system that allows for all users to express their creativity.

    For additional info on Service Availability and Quality, refer to section 1 in the *** **************************************************************;

    Customer Answer

    Date: 02/01/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Unauthorized Charges by MidJourney for 20 Months Details:I discovered that MidJourney has been charging my credit card for 20 consecutive months without my authorization. I never used their services during this period. Upon contacting their customer service, they agreed to refund only 3 months' worth of charges, which I find unacceptable.I am requesting a full refund for all 20 months of charges, as I did not authorize these transactions and have no usage records for their services.Evidence Provided:Credit card statements showing the charges.Correspondence with MidJourney customer service regarding the refund request.I seek BBB's assistance in resolving this issue with the company and obtaining a full refund.

    Business Response

    Date: 01/14/2025

    As mentioned in billing support ticket (******) with the user, as a one-time courtesy, weve refunded US $30 for your three most recent renewal months in October 2024, November 2024, and December 2024.
     
    Unfortunately, were unable to refund payments older than these. For more information on the Midjourney Terms of Service, subscription plans and renewal terms, refer to the links and resources shared below:

    *********************************************************

    **********************************************

    Customer Answer

    Date: 01/15/2025

    ?????:

    ????????????ID ********,??????????????

    ???,

    ???

Midjourney, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.