Business Profile

Building Materials

American Technologies Network Corporation

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Complaints

This profile includes complaints for American Technologies Network Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

13 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/8/24 I received the item, shortly after I installed it and attempted to use it and there were several malfunctions of the scope, such as no WiFi connection(a main feature of the scope) and other smaller malfunctions. I contacted their technical support and the tech said it was broken and would need to be sent in to be ***laced or returned, I opted for the return. I was then told only the sales *** could process the return, I contacted him and the company a total of 3 times 2 of which are recorded by me on 11/14/2024(the later 2). All 3 times the return request was flat out ignored leaving me no other option but to dispute it its my ******************** which they r trying to say I never contacted them and even though its recorded and I have names on the call that is date stamped. The questionable business method is equivalent to fraud as far as Im concerned. Ship a Defective product, acknowledge the fact its broken, then ignore the return request 3 times when all 3 were made within the return window policy.
Business Response
Date: 01/17/2025
We will follow up with the customer to take care of this.

Thank you
Customer Answer
Date: 01/21/2025

Complaint: 22823565

I am rejecting this response because:
There was no response I could read. I got a voicemail from them Friday asking me to call back. I called back twice with no answer just straight to voicemail of someone named *****.

Sincerely,

****** ****-link
Business Response
Date: 01/22/2025
Please advise as our representative ***** advises that the matter has been settled. Thank you
Initial Complaint
Date:08/20/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a atn x-sight 5 lrf scope from atn a little over a year ago. It had many problems right out of the box. I sent it in for repair, it came back with even more problems. They offered me to upgrade to a better one for 100 dollars more, a 5 x 25 x-sight 5 lrf. The teck said this one for sure will work for me. It didn't. It is suppose to record from recoil activated video and it does not. I called the company and told them about this, they said they now have this feather disabled because it does not work. I told them i want my money back then. They said it is past 10 days so I can't get my money back. This is false advertising. Rav is the main purpose I bought this scope. It also has other issues as well, such as it locks up a lot and has to be rebooted all the time.
Business Response
Date: 08/21/2024
Sir
One of our staff will be reaching out to you to look into and resolve this matter.
Thank you
Customer Answer
Date: 08/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:05/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase in nov. for the farm to hunt hog . I only used I 4 times and its giving a grey screen, no picture either .....for a $6000 thermal doesn't operate like one, they only offered me a repair . I want my money back
Business Response
Date: 05/30/2024
Thank you
We will look into this and get back to the customer as to our findings and what we plan to do.
Initial Complaint
Date:01/18/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Atn sight x 4k pro last January. In March of the same year it had to be rebuilt and a new motherboard was installed. Now it needs to be rebuilt again with not being a year old yet. I spent $799 plus tax. It costs me more money everytime I have to sight my scope in again. There's known issues with their products and customer service is horrible spoke with someone twice and had to ask if they were there multiple times when I pointed out what they were saying points to well known issues.
Business Response
Date: 01/18/2024
We will look into the matter and get back to the customer with our findings. Thank you
Customer Answer
Date: 01/23/2024

Complaint: 21162195

I am rejecting this response because: currently waiting for a refund.

Sincerely,

*************************
Business Response
Date: 01/25/2024
We are currently evaluating your request. Thank you for your patience
Initial Complaint
Date:12/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased the ATN Thor 5 LRF 5x40 **** scope. The scope is utter garbage and nothing like they advertise. I spent $5,000 on this item and it doesn't work they say it does and has major problems. I purchased this scope in Septemeber/October 2023. Received it in November 2023 and it was faulty right out of the box. I went through all of the troubleshooting steps and this scope worked like garbage. I have purchased other scopes from ATN and this scope is not even close to what is advertised. I can't zoom in and see anything because the image is so pixelated and the image has these weird lines running through it. I contacted ATN and they said it must be a hardware issue and to send the scope back. I sent the scope back and instead of addressing the problem, they simply sent me a new scope, which worked even worse. The new scope froze on the first use. Second, the replacement scope had the exact same problems, but had new problems. This scope had the same weird lines that ran through the image, but this time had weird pixelated distortions through the image, and this persisted even after doing a reset and doing an auto pixel correction. And then I attempt to connect to the scope wifi to take screenshots of what I am seeing, and low and behold, that doesn't work either. I've used Thor scopes for years, so I know how to use them. This is not my first rodeo. I was able to connect to the wifi signal one time, but when I attempt to connect to the scope through the app it just disconnects and stops working. This is the second scope ATN has sent me. This scope has major problems in general and doesn't even come close to doing what ATN says it does. This is not a **** scope. My 640 Thor 4 works better than this garbage Thor 5 scope. I have attached screenshots of all of the products I have purchased from ATN, with the garbag Thor 5 scope being in screenshot 1. I want everything refunded, which includes the scope and the accessories I bought for this pile of garbage.
Business Response
Date: 12/17/2023
We will look into this and get back to the customer. Thank you
Customer Answer
Date: 12/18/2023

Complaint: 21018779

I am rejecting this response because all you said is that you would contact me. Nothing has been fixed yet. I attached the defect photos and some of the screenshots I took of the app showing the app doesn't work either so I can't connect to the streaming of the scope to see if the defect shows up there. What I was forced to do is go outside for a half an trying to get my phone to focus on the display inside of the scope eye piece to document the problem and have proof of the problem. The two defect photos show the problem. The Defect 1 Pic clearly shows the problem and the second picture is supposed to show how the defect just gets bigger when you zoom in. The second defect pic kind of captures that. It's just very hard to take pictures through the eyepiece of a scope with a phone.
So far nothing has been resolved. All I got was in email saying please send your $7,100 paperweight back to us. Sending the scope back doesn't resolve anything. The fact that two scopes had the same problem means there is highly likely a defect in this extremely expensive scope, did I mention I paid $7,100 for it. For that kind of money this thing should just work at least the way it was advertised.

Sincerely,

***************************
Business Response
Date: 12/18/2023
***
Please work with the agent who has reached out to you to assist you in resolving this matter. Please see the email he has sent to you with instructions so that we can get this rectified. Thank you
Customer Answer
Date: 12/22/2023

Complaint: 21018779

I am rejecting this response because:
I have already submitted the information the agent requested in the email. I am not accepting your response because nothing has been fixed yet.

Sincerely,

***************************
Initial Complaint
Date:12/04/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
While looking on their website, I noticed a promotion to receive a code for $50 off a purchase (with no other information or disclaimers) if I sign up for promotional texts. After doing so, I received a message saying I'd need to contact customer service in order to get the code. I sent a few emails to their support account and heard nothing there. When I called, I was informed that it only applied to scopes, and not any of their accessories. This was not previously stated anywhere. ******* said they have it set up that way so you have to call in and place the order over the phone rather than online. I'm not an expert but this seems like false advertising and the whole process was very misleading and in poor taste. I'm not sure what -if anything- you can do here, but wanted to file a complaint nevertheless.
Business Response
Date: 12/04/2023
Thank you we will look into this and get back to the customer.
Customer Answer
Date: 12/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:11/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reaching out for the BBB's help regarding American Technologies Network Corp. (ATN) for a refund and return of a defective ODIN thermal unit and dovetail helmet mount I purchased directly from them on September 28th, 2023.The unit suffered from power failures despite multiple troubleshooting steps advised by ATN, including using their supplied rechargeable battery pack. I was initially in touch with an account manager, *************************, who, after several communications, redirected me to ******************* for the refund process on October 10th. 2023. Unfortunately, my repeated attempts to contact ************ and follow-*** with ATN have yielded no instructions or acknowledgment concerning the return or refund status.The last communication with ATN was on November 6th, 2023, which has not been returned. The lack of response and resolution from ATN has significantly inconvenienced me, rendering the items unusable for their intended purposes and affecting my personal plans.I am seeking:1. Explicit instructions for returning the malfunctioning items.2. A full refund amounting to $2,564.3. An explanation for the delayed response and service interruption.I trust the BBB can mediate to secure a prompt and fair resolution. Enclosed are all relevant sales invoices, detailed email communications, and a log of my attempts to reach ATN.I appreciate your support in resolving this matter.
Business Response
Date: 11/07/2023

Sir
We will evaluate your request and respond to you with our findings and solution going forward.
Thank you
ATN
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 20, 2023 I purchased a thermal scope, targets, and a detachable mount for $897 online. ***** never delivered the package, and I filed a claim with them. They told me the product was delivered, even though I never signed for it and they couldnt provide proof of delivery, and to contact the shipper. I sent an email to ATN that was ignored, and when I spoke to customer service they listened to my complaint and told me they would look into it. I was told that my information would be passed on to a manager and he would contact me. No one contacted me and when I called back I was told that it would be looked into. This went on and on until my phone calls and emails were ignored. I had a direct line to the guy who was looking into it and he didnt have the courtesy to return my calls or send an email. He led me to believe he was working on it when he was doing absolutely nothing and then went into hiding. I had to start the process over with another customer service guy who was able to speak to their ***** rep within an hour and confirmed that I never received the package. ***** accidentally marked the package as delivered and then noticed that the box was badly damaged and took it back to the warehouse where it disappeared. He apologized and said they were going to ship me a brand new scope. That was June 1st, and I told him that I wanted my money back instead. Now its July 5th, and the guy I thought was sincerely helping me is ignoring my phone calls and emails. I want my money back
Business Response
Date: 07/06/2023
Sir
We will research your complaint and get back to you as to our findings and next steps. Our apologies for your experience to date.
Thank you
Customer Answer
Date: 07/06/2023

Complaint: 20279538

I am rejecting this response because:
I have heard this more than once. So and so will call you later, he is on lunch. So and so will call you back this afternoon. You will be contacted by the end of the week. It took over a month for you to confirm that I never received the product. On June 1st you were willing to send me a replacement, so there is nothing left to investigate. You have had my money since late April. Give me a refund.
Sincerely,

***********************
Business Response
Date: 07/06/2023
Sir
We are looking into your issue and will get back to you with our next steps. Thank you for your patience
Initial Complaint
Date:05/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been dealing with this company 4 times now this year trying to get a product that works to no avail. I had asked for a refund in the previous month, and they had a manager approve a more expensive model for me to try instead of refunding me at that time. I agreed to try one more, then refund if that upgraded model didnt work. It did not. Now they have a magical system that will not let them process a refund??? I hope my next computer has that! There was no refund timeline I was made aware of, plus its simply a lie!This is a thermal rifle scope. Its takes times to mount, right weather, time to go to the range and test fire, remove, box up and ship, then wait for a return. I did this 4 times for them and this product does not hold a zero (hit where its pointed) so they are not useable. I told them after 4, I simply wanted the refund now.I have requested a refund from this company due to their products not performing. I have tired 4 scopes now and they do not do what they are supposed to do. They are not useful for their intended purposes, you can't hit what you are aiming at! I even purchased a new rifle and tools to put this on.This company has an F rating with the BBB I found out. They were very nice when they sent me replacements, but then wont answer the phone when I call. ***** is never available and only communicates by email now???I dont believe in any commerce that after 4 non-performing products, you are stuck with it!I simply want a refund to purchase a different product for my rifle mount. I can not keeping working on their products hoping to get one that works.I am attaching our email string to go along with this.
Business Response
Date: 05/14/2023
Sir
We will review the circumstances and respond to the customer with our findings. Thank you
Customer Answer
Date: 05/15/2023

Complaint: 20057265

I am rejecting this response because: they are well aware of this issue and have a litany of complaints against them. This should have been resolved in April but the company turned the refund request into a cut in communications and lies about the account.

Sincerely,

*****************************
Business Response
Date: 05/16/2023
Sir
As previously noted we are investigating the matter having received first notice on Sunday the 14th. We will be in touch with ************************ as soon as we complete our review. Thank yo
Customer Answer
Date: 05/17/2023

Complaint: 20057265

I am rejecting this response because: Waiting for resolution and refund.

Sincerely,

*****************************
Customer Answer
Date: 05/28/2023
The company is apparently processing my refund. They sent a ***** label for me to return the product which I did with verified receipt. I am still waiting to see the refund back on my **** account so the situation is still not resolved until payment is recieved.
Initial Complaint
Date:02/23/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ATN ThOR 4 thermal scope from this company on December 1st 2021. I purchased this item for $1799.00. In the past 3-4 months the items has stopped working properly (freezing not able to sight in scope correctly, not able to record videos) and I have sent multiple emails to company from 2nd of February to this week. I only received one response. The person that responded ask me a list of questions. I answered all questions and that was the last I heard from him. I sent a follow up email asking if he received email and got no response. I sent multiple emails to customer support also with no response. I am medically retired from the military and am on a fixed income and had to save up for item. All Im asking for them to fix or replace item or refund so I can go to another company. I have been extremely patient with this company and met with minimal or no communication.
Business Response
Date: 02/23/2023
Sir

One of our agents will be reaching out to you to take care of this situation. Thank you
Customer Answer
Date: 02/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************

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American Technologies Network Corporation is NOT a BBB Accredited Business.