Business ProfileforSee's Candies, Inc.

I ordered a selection to be delivered for Father's day on the 8th of June. It was to be delivered on June 12th per the website upon finishing the order. It was to be shipped directly to my parents home in **********. This allowed for plenty of time before Fathers day. On June 15th I happened to check with my mother that she had received it for my Dad. They had nothing, so I went to See's website entered the information only to be told their website is having issues and to check with the carrier directly. The carrier tracking showed they were still awaiting the item from See's. I left a message on See's website since no one is available on weekends, with all the details. Got a response on the 17th apologizing and asking if they can send a replacement and they would refund the shipping charges. I replied to the email with a yes please, and thank you. I received a new email saying the refund would be processed in 7-14 days. I'm not really concerned about $13, but there was no information about a tracking number or anything. So yesterday, June 20th, I decided to call and spoke with the same customer service rep that was on the emails I had received. I asked for a tracking number to which she told me it was out for delivery. She told me there was a problem with the tracking information they could access which is apparent in bold letters on the website. She told me she would email it to me. I contacted my mother and told her it would be out for delivery so to make sure and watch for it. Needless to say nothing was delivered and no tracking number sent to me. I finally sent an email stating unless they can give me something to confirm its been sent and tracked to just cancel the order and please refund me. If you guessed I have not heard anything, you would be correct. I don't care about the cost, its just really frustrating to have so many breakdowns revolving around the same order. Order # ********