Business ProfileforGenentech, Inc.

Since I am susceptible to developing lung cancer having been a former cigarette smoker, I became aware of a local clinical trial titled Lighthouse-F ******* ******** Cancer Screening Collection Study, facilitated by Genentech **** held locally in my geographical area by North Star Medical Research, LLC, on 04-11-2024, which as a 72 year old elderly man I eagerly joined for the potential benefits, plus compensation in the amount of $300 per year for the three year study. My first participation occurred on 04-11-2024 at an initial patient office visit lasting two hours. At this first clinic visit, *************************** (Genentech) lab employees performed a blood draw of 50 ml. For my first participation, I was promised $200 for my time and blood draw. It has been two weeks since that initial lab visit, but I have not received my promised payment as stipulated in the written agreement I signed at **********. I repeatedly reminded North Star employees and Genentech Patient Support of this fact, since North Star colleagues informed me that I would be receiving a mailed paper check, then I was told by North Star employees on 04-25-2024 that the sponsor (********-Genentech) has not yet provided the ClinCards for payment. I escalated the issue to Genetech Patient Support and they responded with profuse apologies and conciliatory words, but there still has been no sign of any payment attempt or promised email clarification of payment. I am attaching the service agreement with ********-Genentech-North Star Medical Research (pages 1, 3, and 11) which stipulates to the promises I received. I participated in both the ***************** Covid-19 vaccine study and the ****** RSV vaccine study and I received my participation payments the same day as the blood draws and vaccinations. As a 72 year old senior citizen I counted on receiving this $200 benefit at tax time. I am asking for fairness and prompt payment of $200 by ********-Genentech-North Star Medical Research.?