Complaints

This profile includes complaints for Top Flight Assistance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Top Flight Assistance

  15208 Bear Valley Rd Ste B325 Spg Valley Lk, CA 92395-8715

• 

  Top Flight Assistance

  PO Box 3100 Victorville, CA 92393-3100

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Top Flight Assistance credit repair company on January 28, 2022. I paid $2,000 upfront for services for myself and 1 other person along with a supposed $7,000 line of credit. I never received it, going on 2 years now. No activity was done within the first year, which, that was their promise to the clients. No credit line was ever done for me. My goal was to purchase a home and this company was extremely detrimental to my process. On November 23, 2022 after 11 months of patiently waiting without absolutely nothing being done, I requested for a refund. At this point, contacting anyone became impossible. They never answer, they email back and say someone will reach out they never do. I have been trying to find any other victims who fell into this scam and have initiated a class action lawsuit. Feel free to call me at ************. Its disgusting to see this company is still in business and scamming people out of their hard earned money. I doubt I will get a refund from them, but they should definitely face legal consequences.

• Initial Complaint

  Date:04/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 I signed a contract that promised a substantial repair of my credit and removal of all but one account(student loan).I was told that it *** take some time, but they would be able to have all of my negative issues with my credit rectified except for my student loan. For the first 2 years, contact was sparse but there. There was very little to no promised change to my credit score. They required that I sig over a limited power of attorney so that they could contact these collectors on my behalf. Fast forward to 2024 *** their customer service number remains busy and they refuse to respond to emails in regards to the matter. I have started the process of starting a class action lawsuit through ******** Lawfirm in **********. They are going to start investigating and could use anyone who was scammed by this company to come forward and provide the evidence of their willful negligence. I myself am providing all email correspondence as well as proof of my payments, contracts signed, a link to this BBB complaint page as well as anything else that *** bring these people to justice. Reading these complaints, I know there are more out there that haven't spoken up. The contact email for the lawfirm is *************************

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Top flight told me if i purchased top program theyd give me 10 years of credit history that showed $10,000 in credit repairs and boost my credit and if i also purchased my wife a plan shed get the same and im a veteran

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15 I attempt to purchase plane tickets for 16 passengers. I talked to ******************* with Flights assist 19W 34thst ************, *****************-299-4299. The price was ********* for 16 passengers and the process took 3 days because of the amount. Now when I paid in full I ask when I would receive payment confirmation email and I was informed in one hour after payment I would get something, I just spent 15k I expected some receipt of payment and I got nothing. So that morning I called chase and canceled the whole transaction. Too many scams going around. ***** did give me my money, but sent it back to the company. Now no tickets where even booked on my behalf I was told from a representative from AA that it was a hold that was released for no payment. AA record locators WUJPXN, RXVKIL. I have been emailing to see how do I get my money back. I receive an email from their collections ************************** collection **********************, Collections-Flightsassist.com claiming I had a balance due to the cancelation and I explained to close this take the **** he offered and send the rest of my money back and he said that's not my **** email *************************************** and still no answer. I feel that I have been scammed out of 15 thousands dollars. I got no plane tickets and they are allowed to keep my money? That's crazy! Please help in getting my money back.

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction and frustration regarding the services provided by Top-Flight Credit Report. I have been a paid 1,000.00 since July of 2022 and despite my diligent efforts to resolve this matter, I have not received the services that were promised to me even after a year has passed. On July 10,2022, I entered into an agreement with Top-Flight Credit Report to avail of their credit report services, as outlined in our contractual agreement. As per the terms and conditions, I promptly paid the required fee in full, expecting timely and accurate credit reporting services. Regrettably, I have found the service provided by Top-Flight Credit Report to be entirely unsatisfactory. Despite numerous attempts to contact your company and request the provision of the promised services, there has been a complete lack of response and resolution from your end. I have made numerous phone calls and sent multiple emails, but all my attempts have been met with silence and indifference. As a consumer, I have the right to expect a certain level of professionalism and commitment from a service provider. It is both disheartening and unacceptable that Top-Flight Credit Report has failed to deliver on its promises and has disregarded my attempts to seek clarification and resolution. I trusted your company with sensitive financial information and relied on your services to aid me in making informed financial decisions. However, this trust has been severely compromised due to your lack of adherence to professional standards. Ive been in contact via email with ***** ******* ***** and she has done nothing to help in this matter but continually send me updates of work I paid a lawyer to assist me with. In light of these circumstances, I demand immediate action to rectify this situation. I insist on receiving a full refund for the fees I paid, as your company has clearly breached the terms of our agreement by not providing the services promised within a reasonable timeframe. Moreover, I expect a written response from Top-Flight Credit Report within a reasonable time frame, outlining the steps that will be taken to rectify the situation, and confirming the refund of the full amount paid. Please be aware that should no action be taken, I will have no choice but to escalate this matter by filing a suit. I trust that you will treat this matter with the urgency and seriousness it deserves. I eagerly await your prompt response to initiate a resolution process.

• Initial Complaint

  Date:05/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve paid the VIP package to this company and I was suppose to be getting a $7,000 tradeline on my credit report and nor this or my credit repair was done. Instead someone has been using my information and applying for things. It’s identity theft

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took my money and did not provide the services they agreed to. Their customer service is a lady in the Philippines. You cannot reach them at the number or address listed to the right of this page. For some time, they continued to advertise their services on their website while they had already shut their doors. I was told by Diane that the company had closed and that the operation in the Philippines was just closing out the remaining clients and helping people get on their DIY service which is total junk. My score was going up until ******* told me that paying my car note would not adversely affect my credit. I paid it and my score dropped 50 pts. Every time I've tried to reach them, I've been given the run-around. I have asked, several times, for a refund. I filed a BBB report and they did not respond.

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working with top flight credit repair and I paid 1400.00 for service, and I took care of the problem myself, they never provided a service but they tried to debit my account after they have told me I completed my payments and they will fix my credit. They never done it but the last time I spoken to an agent there is a women who answered and I wanted to know why 99.00 was taken out of my account. she said it is to keep the service going and I told her nope- you told me that if I paid $1400 I have saved $400 and it will take up to two yrs or less to see better results on my credit bureau and they refunded my $99.00 but U have nothing done to fix my credit. Lastly when I tried reaching out to them, I would be on hold fot 45 minutes with music play and them the phone disconnects or when I call, the phone rings busy. I am requesting my money back

  Business Response

  Date: 04/10/2023

  Thank you for contacting Top Flight Assistance! We aim to provide everyone with undeniable excellent customer service! I’m sorry you’re experiencing an abnormal issue, I assure you a genuine resolution will be delivered to you promptly and personally by me. 
  
  I have researched your file with our Customer Care and Processing teams. I do see that you signed a contract with us on July 8, 2021. Since we have taken you on as a client we have increased your score across all 3 bureaus. Here are the score increases along with the account names and deletions. 
  
  Account Deletions:
  PA0 AAES/Barclay late payment Removed from Trans & Equfax
  
  ******* ECMC Collection removed from Equifax Balance $2,380.00
  
  ******* ECMC Collection removed Equifax balance $3,175
  
  ******* ECMC Charge off removed Trans & Exp Balance $3,175.00
  
  ******* ECMC Charge off removed trans & Exp balance: $2,380.00
  
  2766 ERC  removed from trans & exp Balance is $417
  
  
  
  
  In total we SAVED you $11,527.00 and removed  6 accounts off your report. 
  
  The money back guarantee is only valid if we do not cause any change or improvement whatsoever on your credit reports during the 365-day term of your agreement in which became null and void due to the results that we were able to provide you. 
  
  
  I highly suggest direct communication with our Customer  Care team to have the most accurate information. Their direct line is ###-###-####. Reach out directly or book an appointment at **************************************** 
  
  
  Thank you for allowing us to assist you and provide an amazing experience with astounding results!

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Top Flight in 2021 I paid all of my money up front and was promised to start seeing results in 6 months, but it's been over 2 years now, with no changes to my credit other than what I myself already enacted prior to joining. I've attempted to contact them multiple times and I always get the same run around answers, they only correspond through text messaging on the client portal, you cannot get a hold of them by phone. There absolutely needs to be a class lawsuit, I dont know how they're continually getting away with this. I want my money back now.

  Business Response

  Date: 03/09/2023

  Thank you for contacting Top Flight Assistance! We aim to provide everyone with undeniable excellent customer service! I’m sorry you’re experiencing an abnormal issue, I assure you a genuine resolution will be delivered to you promptly and personally by me. 
  
  I have researched your file with our Customer Care and Processing teams. I do see that you signed a contract with us on 12/07/2021. Since we have taken you on as a client we have provided changes in your scores across all 3 bureaus. Here are the score changes along with the account names and deletions. 
  
  
  ACCOUNT DELETIONS:
  
  Acct name: Caine Weiner collection acct:1333  Balance $185 removed from Equ, Trans
  
  Acct name:Portfolio Rc Collection ACct: 5782389 Balance $270 removed Exp & Trans
  
  Acct Name: Portfolio Collection Acct: 2389 Balance $270 removed Equifax
  
  
  In total we SAVED you $725.00 and removed  3 accounts off your report. 
  
  The money back guarantee is only valid if we do not cause any change or improvement whatsoever on your credit reports during the 365-day term of your agreement in which became null and void due to the results that we were able to provide you. 
  
  
  I highly suggest direct communication with our Customer Care team to have the most accurate information. Visit our Live Chat at Topflightclientfocus.com Mon-Fri 8am pst- 4pm pst.
  
  
  Thank you for allowing us to assist you and provide an amazing experience with astounding results!
  
  

  Customer Answer

  Date: 03/09/2023

   I am rejecting this response because:
  This is an outright lie, those are a couple of the accounts that I myself paid as settled and or paid in full, just before I decided to work with them. They absolutely have not made or initiated any changes themselves.  I will go through my files and find the letters I received from those particular debtors to prove it.
  
  

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had decided to give this business a try as at the time there were numerous errors that needed attention before my (former) spouse and I decided we wanted to purchase a home. We did everything they had asked and paid the amount requested. Several months passed and did not notice any movement and continually asked for updates. They've always responded that to trust the process and that several rounds of disputes were pending. Several months again with no change. It's now been 2 years with still no progress. I've even accessed my reports when they've indicated that disputes were submitted, yet did not see that any items on my report were in a dispute status - which seems to me nothing was ever done. They have since updated their systems and now I cannot access anything. They do not follow up in a timely manner and I feel that they are quick to take your money but not quick to deliver what they promise.

  Business Response

  Date: 03/09/2023

  Thank you for contacting Top Flight Assistance! We aim to provide everyone with undeniable excellent customer service! I’m sorry you’re experiencing an abnormal issue. I highly suggest direct communication with our Live Chat  team to have the most accurate information and expedited processes to your file. Book a personal review appointment at Topflightclientfocus.com  so we can come up with a resolution together! Have a Top Flight day!