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Business Profile

Granite

Superior Granite & Cabinets, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11-30-22 thru 12-5-22 was granite install in my kitchen The installers did not install the farm style sink or the backsplash correct. We had several problems with install we spoke directly with owner of company,****, he asked us if we told his installer how we wanted the sink installed we said yes his installer did not put the neutral cure caulking on sink ****** before placing granite on top of sink. Also had wood shims underneath apron incorrectly when we spoke with **** he said installer said we told him to do it that way **** refused to resolve the is*** told me if I take him to court he will *** me and take out a lien on my house He has been doing this for 25 years and that is how they install sink I told him the backsplash was over 1/4 away from the wall he laughed said that is my fault I told installer to stop and I expect to much He asked what I wanted I said to give us back our check we wrote, we cannot afford to pay another contractor to fix it.. the only way to fix it is remove the granite and he laughed at me and said NO he is a professional and never had any complaints before and the sink is fine that is how they do it. The sink is loose and has no support! We had the cabinet custom built by a different contractor for that sink.he showed how the sink needed to be installed and so we told the installer at superior! **** said he would send back out installer we said no it is already done wrong. we originally put a down payment in February 2022 for $2490.55. Once we removed old tile we had water damage from previous work so we had to make changes to our original install date, last night we had to pay remaining balance of $2843.55. the installer told us two separate times he had put granite adhesive on the back of sink ****** and sink is not coming out. Today my husband looked at the sink it slides out. **** and the installer lied last night to us. when we called today he said we signed off and that is how we said to do the install, can you please help?

    Business Response

    Date: 03/21/2023

    Good afternoon we have resolved this with her and refunded her with a check with the amount of $2843.59 back on December 15th with her signature on it. She has agreed to not to further escalate this ordeal.

    Should you have any questions or concerns, please do not hesitate to contact us.

    --

    Best regards,
    Superior Granite & Cabinet Inc.

Superior Granite & Cabinets, Inc. is NOT a BBB Accredited Business.

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