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Business Profile

New Car Dealers

Acura of Stockton
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Acura of Stockton's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/27/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked for my deposit back, as I felt the dealership was acting very goon-like. In the end however, I waited 4 months for a car when I could have been waiting for another that would have panned out. My issue is not with the dealership charging a ****-up dealerships have the right to, but the fact that I was lied to about it and was waiting for a car and had trusted Acura of Stockton. I personally did not want to pay for a ****-up, and I confirmed that I would not be paying one on numerous occasions at any time the dealership could have informed me that I would be paying a ****-up and I would have requested to have my deposit refunded and would have walked away. I also did not appreciate how the ****-up was handled, per the text I am being lied to and deceived. I am spending thousands of dollars, and you are violating my trust, and forcing me to investigate your lies. Lastly, the delivery even Acura had said to me, that tracking was available, and I should have been notified. How does a car surprise you on the lot? See my emails and text. I know the market is in a unique place right now with limited options - I wanted to file a complaint against this dealer - my issue is on record.

      Business Response

      Date: 06/27/2022

      I understand your frustration and dissatisfaction with the services you received from Acura of Stockton. It does seem there was some miscommunication between you and the dealership staff regarding your vehicle's protection package accessories. It does look like your refund was processed immediately. We apologize for any inconvenience we may have caused you.  If you would like us to order, you a new vehicle without a protection package or a deposit on file we would be happy to do that for you.

      Customer Answer

      Date: 06/27/2022

      I am rejecting this response because:

       

      I think you failed to recognize that I put in a deposit for this car 4 months ago and waited for my car to come. 

      There was no miscommunication, there was deceit and lies regarding the add-on. And in regard to the delivery of the vehicle, there was no communication. 

      You asking me to wait for another 2 months to get the car which I ordered 4 months ago, and is at the dealership - is just plain wrong.

      Does what you are asking me to do, which is place my trust in a dealership that has screwed me once before, make sense to you ?  

       

      Thank you, 

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