Complaints

This profile includes complaints for Mercedes-Benz of Stockton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Mercedes-Benz of Stockton has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Mercedes-Benz of Stockton

  10777 Trinity Parkway Stockton, CA 95219

• 

  Mercedes-Benz of Stockton

  3755 West Ln Stockton, CA 95204-2431

• 

  Mercedes-Benz of Stockton

  PO Box 8790 Stockton, CA 95208-0790

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/16/2024 I took my 2018 ******** GLS550 to the dealer to get my 2 front tires replaced brand new because I had came back from my vacation trip and on the way home which was a day before around 2 am I caught a flat. Truck never was overheating nor any light popped on of coolant. I took the truck in great condition with only needing 2 front tires replaced and also requested service if needed which is documented. I picked up my truck and drove to my house 1 mile away when my truck was suddenly over heating. 5/16/24- Called ******** same day and advisor told me to come out of my pocket and tow it to the dealer. I told them that I had just picked up my truck today. Took the truck there and next day they called and stated it was a bypass holes which they stated it was covered under warranty so they would fix it. I needed a rental due to only being my old personal car I didnt have a car. Advisor stated there were no rentals available so they couldnt accommodate me which I was left with no car for 6 days and not being able to get to work or pick up my grandkids from school. 5/22/24- Advisor called me and stated truck was ready and inspection was fully complete, eve test drove the vehicle was is stated in paperwork. I picked up my vehicle 5/23/25 drove off the dealer but upon driving off, I still felt the truck was shaking once driving and I kept smelling some type of burnt coolant. 5/27/24- it was family outing day. We drove to ********* outlets and vehicle drove fine. Upon done shopping we were getting ready to drive home and hopped on the freeway was 1/2 mile away and suddenly again the truck started to over heat. My husband pulled over turned off the vehicle immediately due to severely overheating. Got out the vehicle and open the hood and noticed it was water everywhere. 5/28/24- took the truck asap to the dealer and stated same issue is happening. Advisor stated to leave truck several days while they do inspection. 6/3/25- now advisor states Coolant again

• Initial Complaint

  Date:04/24/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there,I'm writing to file a complaint against Mercedes-Benz of Stockton at ***************************************************I was deceived by *************************(Internet Sales Manager) and *******************(Finance Director) during the purchase of my car(******** **** GLC 43 AMG Coupe) at ******** **** Stockton on 03/25/2024. I reached out to ************* USA customer support, ***********************(General Sales Manager), *************************** (Dealer Operator) and officially made a complaint about this but none of them resolved the issue.I will elaborate:- the car was advertised for $51999(image 12) excluding tax and registration. I didnt ask for nor expect any add-ons.- I was told by ******************* that a $1295 RecovR vehicle tracking device is installed in the car and is mandatory. But later I found it kept simply in the spare wheel well(image 5-6). I also found out that it is a used dealership lot management device. They just passed it on to me to make a profit.- While showing me the car, ************************* told me that the dealership had already added basic PPF(Paint Protection Film) protection for me. He made me feel it was complimentary to make the car more appealing to purchase. It was a $795 add-on at the end of the sale. Nobody would have agreed if they had to pay an extra $795 for that bare minimum PPF protection(image 1-4,7-10 ).- ******************* told me that I should resolve problems with the dealership directly. I reached out to ************************* with my concerns and asked him if I could return the RecovR device for a refund. He lied to me that he checked with ****** and they cannot take it back because the device is activated(image 13). I checked with RecovR myself and they told me that the dealership has the right to decide on that(image 12)I felt rushed and deceived during the closing time on 03/25/2024.I want them to take back the RecovR device and PPFs and adjust the billing by -$2090. Please do the needful to resolve my complaint and protect future customers shopping at this dealership

• Initial Complaint

  Date:01/11/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 26, I traveled from ******* to purchase a 2019 MB GLS450 at the MB Stockton dealership. Signed all the paperworks, paid the downpayment and additional extended warranty. Agreement included shipping the vehicle to ******* before the end of the year. Contacted several times via email and phone either there is no reply or will patch through, but will not go through. Basically, hanging up. The usual sales strategy. I have reached out to their Sales Manager ********************* and General Manager *********************** and no return phone calls nor emails. It is now the 9th of January and I have not seen the car as of yet. I am being deceived that the car has been shipped, but MB does not know who the trucking company, point of contact nor any emails to update that the car is being delivered. Poor communication, lack of transparency, deceit, and unwillingness to respond to emails. Highly disappointed with the Dealerships behaviour. Totally unprofessional and unacceptable. No customer service relationship. It boils down to, where is my car??? Lies and total lies. After several phone calls today, my sales agent hanged up on me and said to call the Sales Manager as it is his responsibility to ship the vehicle. He said he was going to text me the details, but after 2hrs there are no text messages. Requesting BBB's intervention as I am totally frustrated and highly disappointed with this Dealership. Have never encountered any issues with any other dealers except this Stockton MB Dealership. I need to know the whereabouts of my vehicle and there are no information provided by the Dealership. This was supposedly a gift for the wife, but now ruined due to the Dealerships inadequacy in customer service and honesty. They don't answer phones once the vehicle has been sold. But will barrage you with the calls to make the sale. Not a good strategy. I suspect something must've happened with the vehicle as it is a certified pre-owned that *** need some work. Your help is greatly appreciated.

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer of the ******************** ************* dealership. I am a local physician and took my car in to have the rim fixed. The front tire passenger side was damaged. I reported it to the manager at the ************* dealership in Stockton ********** on ***************. since March 15, when the work was done, I have been calling and driving my car into the dealership and been giving the runaround from the managers. I like to have my front passenger side tire replaced. It is very dangerous to drive the car with a damaged tire in the middle of the highway where I have to drive to and from the hospital, I would like the Better Business Bureau to assist me to resolve this matter as quickly as possible to avoid any accident that *** occur with such a bad tire

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** and I bought a ******** over the phone with this dealership. We agreed on a price late on Tuesday the 14th of March. The sales person, ***, worked with me over text (I have a copy of all of them) asked me for a deposit to hold the car. I texted him a copy of my credit card and they took a $5,000 deposit on the car. *** told me it was to hold the car. On Wednesday the 15th *** asked me for all of my information and I sent him everything including a copy of my license. They told me he would overnight all of the paper work for me to sign. I received the paperwork on Thursday the 16th, I signed it all, send it back via ***** and did same day wire the money with the instructions they sent me. All in total it was about $94,000. *** even set up the shipping and I already already paid in advance for the shipping of the car. They had my deposit, all of the paperwork signed and the wire with all of the money. All of this is documented via text. *** told me to expect the car Monday or Tuesday. Yesterday I got a call from ***** (manager) and he procided to tell me they sold the car to another person. ***** had no care whatsoever and was just like sorry, ********** and the deposit doesnt mater. I asked why take my deposit!!!! ***, is the one that told me it was it was to hold it until the wire was finished. The manager told me and agreed that this was handle impropertly. They took the car from under us. So they had all of the paperwork, my desposit and wire and I have nothing. All of this happend in 2 days. I had everything signed, money wired, shipping paid everything by Thursday. I did exactly what they told me to do and when they wanted me to do it. I wasted my time in doing all of the paper work. This has really put me on a hard position because the car was going to be used next week for events that I already had set up. This is going to cost me thousands of dollars. What I want from them to find me the same car or a new car at that price.

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took the car in to repair the check engine lite. The part was ordered/paid $1,223.83 on Sept. 15, 2022, the service tech stated it would take 2 days to arrived. It did arrive in 2 days the tech called to let me know the part had arrived. I called **** to schedule the repair. He never called me back as per usual, so I had to drive 15 miles just to make the service appointment. Appointment set for Sept. 28th 9am, **** states it will require an overnight repair to ensure proper install and next day conformation of pre/post tests results. On Sept. 29 after paying a total of $1,748.83 for a smug pump to repair the check engine lite. October 6th the check engine light came back on. I drove back to the shop to let **** know the light is back on, and asked if still drive the same I said their was no other problems with the engine. He said bring it back for another overnight check on Oct. 11th. Picked my car up the 12th. Oct 17th the check engine was on again totally frustrated I had to drive back to the shop at that point I requested a replacement **** agreed and he stated the part was reordered before I left, a 2 day order he will call me when the part arrives. He didn't! On Oct 24th very upset with the bad service I asked for a service manager. I then spoke to ******************************* service and parts director. I asked for **** to be replaced because of continued POOR service. ****** stated he would take the car at that time and he promised to do a complete and through check that required an overnight stay, instead he did NOT give me another service agent and he kept the car that day for LESS than 4 hours. 2 days later the check engine light came on again and the car starting miss firing and was unsafe for me to drive. I called ****** he referred me to **** again! The shop picked the car next morning 26th, later that day **** called and stated he needed to keep the car overnight. On the 28th still checking. On the 31st, its $1,161.16. I need to make this make sense Please!