Business Profile

Online Retailer

Soothe Relieve

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
03/05/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
3/3/2025 order date Order#************* Ordered 1 pair socks $22.90 with shipping Soothe Relieve added 4 additional pairs for $39.95 that I did not authorize- I contacted within a few hours of ordering - they said cant cancel and cant get my money back- a scam - they have many similar complaints thru the BBB want my credit card credited back as they are dishonest- falsely inflating order quantity
Business response
03/07/2025
Dear ******,
Thank you for reaching out to us. We apologize for any inconvenience caused by the initial issue.

We are pleased to confirm to you that we have received your request, and after a thorough inspection, the refund has been successfully processed and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

Once again, we sincerely apologize for any inconvenience caused. We appreciate your understanding throughout this process, and we're grateful for the opportunity to address your concerns. If there's anything else we can assist you with or if you have additional questions, reach out to us at *********************************************************************
Initial Complaint
02/23/2025
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered one pair of compression socks at $17.99 I received 5 pairs of socks:One for $22.90/which should have been $17.99 Four pairs of socks for $39.95 which I did not order!Website stated that you could cancel order if it was within 12 hours.I contacted by Email to cancel within 12 hours They replied my order was already being processed & couldnt cancel !This is same complaint of other *********************** have tried to send email requesting refunds but always requesting some other information!
Business response
02/25/2025
Dear ******,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************
Customer response
02/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
02/22/2025
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed an order for ONE pair of compression socks. Instead they charged me $39.70 for knee patches and then tried to charge me $62.85 for 5 pairs of socks. Luckily my bank saw a red light for fraud and didn't let the latter purchase go through but I still had to get a new card and all of that hassle. This company is such a ****. Do not purchase through their website. They take your payment info and invent erroneous orders and charges. I would like to be refunded the $39.70 and also confirm the $62.85 never went through as a charge on their end.Orders: ************* $39.70 ************* $62.85
Business response
02/24/2025
Dear ***,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************
Initial Complaint
02/03/2025
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 2/1/25 I ordered 1 pair of socks from Sooth Relieve around 9:30 AM for $17.95 plus shipping, approximately an hour later I received a confirmation email thanking me for my order of 4 pair of socks total $60.91. The confirmation was dated 2/1/25 at [11:0] and it had a visit support page option, I clicked on the option and told them I only ordered 1 pair of socks not 4 pair and to either correct the order or cancel. Their next email dated 2/1/25 at 11:01 (notice time) stating your order is on its way, I called their office and left message of my complaint and left number to call back. On 2/2/25 at 3:01AM they sent an email saying they looked at my request and regret to inform you that we are unable to alter or modify your order and we believe youll be pleased with your order. I am asking for your assistance in this matter and asking for a full refund from Sooth Relieve.
Business response
02/05/2025
Dear ******,
We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.

Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************
Initial Complaint
01/13/2025
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
CUSTOMERS BEWARE Just a friendly message to advise people to be very aware of SOOTH RELIEF SOCKS for Planta Fasciitis. I purchased mine last year and took 1 day short of a month to arrive. When i went to try them on, their sizing is way out. According to their chart i should be a size 7, well i couldn't even get the sock on. I sent them a message stating i wanted to return them and get a larger size. All i got back was a link to purchase with a message stating that they have received my message and click on the link (takes you to purchase items). I went through this process 5 times in total with the 4th message stating the same but please do not send the link to buy. Then i got the spool that its been over the 30 days (POLICY) and now their is nothing they can do.
Business response
01/14/2025
Dear *****,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************
Customer response
01/22/2025
I am rejecting this response because: they said they will refund me but as yet nothing
Business response
01/23/2025
Dear *****,
Thank you for reaching out to us.
Upon checking our records, we can confirm that a full refund was successfully processed on our side on January 13, 2025.
Please note that the time it takes for the refunded amount to reflect in your account may vary depending on your financial institution. We recommend contacting them directly for further assistance regarding the reflection process.
Thank you for your understanding.
Initial Complaint
12/19/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I attempted to cancel this order from Soothe Relieve 2 to 3 times not more than 30 minutes after I had placed it and well before I got the email that the order had shipped. I should have been able to cancel it easily then. I originally only ordered 2 pairs but when the order went through it placed the order for 4 additional pairs with no efficient way to change my order. From reading reports online from people who had ordered from this site had the same issue I had. This is completely unacceptable and very shady to say the least. I asked how can I return the extra 4 pairs that their site added to my order? I never got any response that showed me how to return the extra pairs or cancel my order. I requested order cancellation at least 5 times with no response except for a couple of emails that said that they received my request and then directed me to fill out the online form again which I have done a number of times. Two of the numbers associated with these requests are ******* and *******. These numbers were at the top of the emails that they replied to me. My original order was to be for 2 pairs at $15.95. My ****** Account was charged $25.95 for the original 2 pairs plus $60.91 for 4 additional pairs which I did not order. My total bill was $86.86. There is no logical or understandable way to cancel this order online through their site.*** *****
Business response
12/20/2024
Dear *****,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************
Initial Complaint
12/10/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Placed an order on December 3, 2204 and received an order confirmation number and my credit card was charged. Then received an email that my order was shipped and given a tracking number. The tracking number shows a label being created and nothing further since December 3. I tried to contact the company by email several times beginning December 6, 2024. No response. I am now disputing the charge with my credit card company and asking the BBB to investigate this company. I now believe this is not a legitimate business.
Business response
12/11/2024
Dear *******,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************
Customer response
12/11/2024
I am rejecting this response because: I don't believe that they will refund the money to me. They say they will and that it will take 5 to 7 business days for the refund to happen. We'll see. They also said I can keep the merchandise they sent. I've haven't received any merchandise and don't believe I ever will receive any merchandise from this entity.
Initial Complaint
12/05/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I saw their ad on TikTok. It took a lot of scrolling to get point of ordering I only wanted 1 pair to try out. I had issues with the website and ended up ordering 8 pairs. I tried cancel it within 5 minutes but it said order already process. I contacted ****** and Sooth Relieve. I didn't get anywhere. I received the socks. They did not fit. I tried to return them but the company said it was beyond their control. ******** customer service.
Business response
12/08/2024
Dear *****,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************
Customer response
12/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
09/23/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Date of transaction 9/23/2004 Company SoothRelief I ordered one pair of their medical socks for circulation. Online Price was ***** they took $100 from my card. I have sent them many texts with no reply
Business response
09/24/2024
Dear ******,
I hope this email finds you well.
We wanted to provide you with an update regarding your inquiry. We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process.
If you have any additional questions or concerns, please feel free to reach out to our customer support team at ************************************* directly. They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.We value your business and look forward to resolving your inquiry to your satisfaction.
Initial Complaint
08/12/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I orderred 1 pair of compression socks from Soothe relieve for $17 and agreed to add another pair for $15. instead I was charged for 4 pairs plus an extra discounted pair. I did not authorize this number of items: total of 5 instead of 2 and request a full refund of all funds involved in this transaction after its complete cancellation.
Business response
08/13/2024
Hello ****,
Thank you for reaching out to us, we believe you may have the wrong Soothe!

Soothe is an online referral platform for massage and wellness services. We connect clients with our community of licensed providers and do not sell the product mentioned.
For more information, head to our Help Centerhttp://help.soothe.com/.

We recommend double checking the contact information for the company you are trying to reach.

All the best,

Team Soothe
Customer response
08/15/2024
I am rejecting this response because:
1.The charges by the Team SootheRelieve Company went through even through the number of odered items were incorrect and time of order cancellation permitted on the website was less than 6 hours from the time of placement the order.
2. there's an adress provided by the company that IS located in **, ** with the same company name as suggested by BBB website.

Business response
08/20/2024
Hello ****,
Thank you for sharing this information. As previously stated, we are not associated with the company that you're referring to.
Soothe.com is a wellness platform that provides Massage, Skincare, and ****** services. We do not sell any products on our website.
We were able to locate the company as mentioned in your initial review, and have shared their contact information below:
*************************************************************************************************************
********************************************************************************************************************************************
Thank you,
Soothe Team

Customer response
08/24/2024
Dear BBB Staff,

Here are attachment to prove the charges that were made in this transaction by Comify appearing on the bank and ****** account instead of *************************** that placed an order for 4 pairs socks instead of 1 pair chosen by me, as well as refused to cancel the transaction as soon as it appeared on my screen, even though my cancellation request was submitted 3! times within the first 6 hours of ordering (soothrelieve advertises there's an opportunity to cancel on their website), and when I asked PalPal to reverse the transaction it appeared my account number was placed on automatic payment that I have never authorized. Please request a complete refund from this COMIFY/ SoothRelieve company.
Business response
09/04/2024
Hello ****,

We want to clarify that Soothe.com is not affiliated with the company you mentioned. Soothe is a wellness platform offering Massage, Skincare, and ****** services, and we do not sell any products on our website.
We located the company referenced in your review, and their contact information is provided below:

- *************************************************************************************************************
- ********************************************************************************************************************************************

Thank you,
The Soothe Team
Business response
09/11/2024
Dear ****,

We apologize for the inconvenience this may have caused you.

We understand your concern and value your business with us.In order to assist you promptly, could you please provide the order details, such as the following order details:Name:?
Order ID:?
Email Address:?

This will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at *************************************

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