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Business Profile

Property Management

Majestic Property Management, Inc.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a Property Management Agreement with Majestic on 01/22/2025 to find and a tenant and manage our rental property at ***************************************************************************. But due to lack of updates from their end and not being able to find even a single lead for 3 weeks, we decided to terminate our agreement with them on 02/14/2025. We sent them a written notice through email and mail citing our reasons as required by the termination clause of the said agreement. They were notified to take down all the online rental listings and return the keys but they completely ignored our request. We had to reach out to several real estate website such as redfin, zillow etc. to remove the listing ourselves. Since they did not return the keys, we had to get the locks to our house changed. Mr ******* *********, from Majestic is not accepting the termination claiming our reasons to terminate not good and invalid. Even after Terminating the agreement, They tried to gain access to our property without our knowledge yesterday and also making demands to pay them a sum of $2347.80

    Business Response

    Date: 03/10/2025

    see attached PDF file for response

    Customer Answer

    Date: 03/11/2025

    Mr ******* is still making baseless claims, as he had been doing over email conversations as well. I have replied to all his comments  and request no further communication from his end.

    (please see the attached attached PDFs and Exhibits.) 

  • Initial Complaint

    Date:09/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Majestic managed the details of my renting a house at **************************************************, ending June 2023. The monthly rent was $3700 per month on a 12 month lease from April 2022 - April 2023. I notified Majestic by phone in April 2023 that I needed to extend my stay at the house through June 2023, and we had the same conversation by phone in May 2023. I called again in June to notify them that we were moving out by the end of the month and to schedule a move out inspection. that inspection happened before the end of June. I received a phone call two weeks later telling me that I would be charged for an additional month because we did not notify them in writing. In all conversations about moving out, this was the first reminder of the need for a written notice. I insisted on having access to the house for that month if I would have to pay, but I was charged for the month and denied access.

    Business Response

    Date: 11/09/2023

                                                    ******************************* Response
    *******************************
    Compaint ID: ********
    ******************************* has no basis for his complaint.
    Our lease agreement states that ******************************* shall give Majestic a written notice to terminate his lease at least 30 days prior to termination. See attached addendum signed by ********************************
    ******************************* was aware that a written notice was needed. ******* did not provide a written notice to terminate.
    Note that Majestic Property Management does not own the ******** property.  The security deposit is held by Majestic but it is the owner's money (not Majestics money) once it is placed into our trust account. ********************** can not release the security deposit without the owner's permission. The owner specifically told Majestic not to release the deposit because we did not receive a written 30 day notice to terminate the lease by *****************************. Technically, the ******************************* lease was in force until a new tenant was found. See attached Tenant Defaulting on Lease Agreement Advisory signed by ******************************** 
    Once ******************************* moved out a new lease would be needed for him to move back in for 30 days. A new short term lease could not be created until the existing lease was terminated.
    Finally, a new tenant moved into the ******** property on August 19, 2023. 
    In view of the above, ***************************** should not be refunded  his security deposit.
    Sincerely,


    ***********************************
    Majestic Property Management, Inc.


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