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Business Profile

Property Management

Starr Property Management, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 28, 2023 valley strong bank I was notified via text message that my account had reoccurring payments being processed. I never applied for this. My checking account was debited on July 23,2022

    Business Response

    Date: 04/29/2024

    Attached is a copy of the tenant's ledger showing she always paid rent by money order or cashier check.  The tenant is being evicted for no payment of rent.  The tenant filed an answer to the eviction and lost at court.

  • Initial Complaint

    Date:04/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around 3/15/23 I ended the contract between my self and starr property management in ********. They have not returned my tenants security deposits, 1/3 of the last months rent, and refused all further communication. I am now locked out of my owners portal and cannot get statements or and details regarding the last month.

    Business Response

    Date: 04/20/2023

    Owner sent email to Starr Property on 2/6/2023 canceling management. Starr Property responded that same day with a response (see attached email) advising our procedures on closing out the account.  Owner then emails Starr on 3/21/2023 at 6:40 a.m. asking about his funds.  Starr Property responded that same day at 7:44 am (see attached email)advising his owner draw was sent and a closing statement was attached to the email.  Owner then sent an email on 3/24/2023 to the receptionist ****** at 1:33 pm saying I never responded to his email (see attached email).  This email was forwarded to me the same day , and I responded the same day at 1:52 p.m. (see attached email) letting him know the final owner draw was sent to him on 3/21 and a closing statement was attached to that email.
    Once the final owner draw is sent to owner with a closing statement which was done 3/21 and again 3/24 the owner will no longer be able to log onto their account as they are no longer a client.

     

Starr Property Management, Inc. is NOT a BBB Accredited Business.

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