ComplaintsforStatewide Auto Sales

• Initial Complaint

  06/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My ************ purchased each a vehicle from Statewide and My GL 450 engine light cane on the next day of purchase and since our purchase of our vehicles we have been taking our vehicles in to get repairs done that they say they fixed. I have let them know all the issues from the day after till today regarding the vehicle. They sent a tow truck driver to pick up my daughter car n the tow driver busted her sun roof and I sent my vehicle with another tow driver and yesterday 6/14/2024 i picked up my GL 450 and there is a dent in the door. So not only ate they not fixing the cars right they are damaging our vehicles as well. We are asking for our money back. Ww are paying a lot more out of pocket than we should. Cars are too old to go through Lemon law.

  Business response

  06/19/2024

  These tow truck companies are not affiliated with our company in any way. They are third party companies that the customer hired. She would need to contact the tow truck companies and file a claim with their insurances. 

  Customer response

  07/18/2024

   
  Complaint: 21857637
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Customer response

  07/25/2024

  The tow truck driver we got their number from Statewide Auto sales. both companies that missed up mine and my daughter car. but my complaint has to do with Statewide selling us vehicles that have issues and they dont fix it after having them for days. n just expect to put a bandaid over the issue. please call me **************. ******

  Business response

  08/06/2024

  Hello. The transporters that damage the cars are third-party companies that are not owned or affiliated with Statewide auto sales. They are separate companies from us. Vehicles have been repaired. 

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a vehicle here and it was a lemon car. I took it back for a full refund and they put on my credit report as my Account Status Derogatory!! I want to dispute this to take this off of my credit report because I returned the car due to the many problems I was having with the vehicle!!!

  Business response

  06/12/2024

  THIS MATTER HAS ALREADY BEEN RESOLVED.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Statewide is a car lot that caters to people in bad credit situations, and in other situations that prohibit them from getting cars from standard car lots. On July 5, 2023 I purchased a 2012, ********* CLS 550. The car was sold to me for $25,000 roughly and the lot required a 30% down payment for the initial purchasing of the vehicle. Today I have the ****** Blue Book value of my car (which was not provided at the initial purchase) and my vehicle today worth ***** roughly. I have and Maintained a car note of 550 a month and the car up until now. I have replaced major parts on the car like: alternator, starter, coolant system, shocks etc I go through a personal mechanic, who maintains his receipts online, as well as I have copies of receipts pertaining to my repairs. It hasnt even been a year and Ive at least spent over $7000 on unexpected repairs.Just recently in February, they made a mistake of switching my name up with another person named ************** paid 1000$ in February and they gave my credits to her and her vehicle. By the time I figured this out my car had been mistakenly towed. I convinced the tow truck driver to release the car with a payment of 400$ but unfortunately my car was damaged in the process. I had my car diagnosed and once again, I am looking at major issues that will cost thousands of dollars. I expressed my concerns to the lot and all they can do was tell me about my past due balance. They are uninterested in helping me so at this point I am stuck paying for a car a cant even drive. Again, this lot is supposed to cater to people in bad situations pertaining to credit and other issues that most car lots come with. All this car lot has done for me is put me financially in an even worse situation. The situation doesnt get better. It just keeps getting worse and ** considering seeking an attorney but *** never had or worked with one. Im definitely in need of help so I figured Id start here.

  Business response

  05/31/2024

  To start off we did not repossess this customers vehicle. I am uncertain of what circumstance she is referring to. We requested to see an invoice or receipt for the $400.00 she paid to the repo company but she did not provide it to us. It was not a company contracted by our company which I explained to her. If she is having issues with the car she is more than welcome to bring the vehicle to our facility for us to diagnose.  

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am requesting my money back from Statewide Auto Sales.On 1/26/2024 I purchased a Gold 2007 GL450 ******** **** with a 30 day Warranty from Statewide Auto Sales.The engine light came on the same day while I was driving, it stopped and I never made it home. I made Statewide aware and took it back. They said it was fixed it. I came and got it. I drove it home and it seemed good for one day. The next day I went to work and ****** made it. Once I got there I could not get the car started. This was second time. I called them and they towed it back to the shop. It stopped a third time after I picked it up and this time I had it diagnosed independently and took the report to them. At this time they stated they would fix it again but they had to wait for parts. I have had to rent a car for a month off and on, because Statewide has had the car in their possession attempting to "fix" the problem. In fact Statewide has had this car in it's possession for most of the warranty.The fourth time the engine light came on was 3/7/24 when they said it was finally fixed. As soon as I get in the car and start to drive it the light came on. I immediately took it back and told them I wanted to swap out. The car the they wanted to give me tail lights didn't work. Under the California Lemon Law for used cars it states I am eligible for a reimbursement if:I bought the car from a retailer There is an active warranty on the car, whether that is the original manufacturers warranty or an extended warranty given by the retailer.The pre-owned vehicle has a substantial defect.The pre-owned vehicle has spent an excessive amount of time in the shop.Despite a reasonable number of repair attempts, the car still is not fixed.I have had the car less than a week in total.My warranty has expired but only because Statewide kept the car beyond the 30 days in it's possession. This car does not hold the value of the purchase price and it is a danger to me.

  Business response

  04/02/2024

  THIS MATTER HAS BEEN RESOLVED. CUSTOMER SAID WOULD CANCEL THIS COMPLAINT

• Initial Complaint

  01/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a victim of identity theft. I've noticed unauthorized transactions and suspicious activities linked to my identity. I've filed a police report, but I need assistance in resolving this issue. I hope to recover my financial losses, clear my name, and request your help in removing this account from my credit report. Please help me in this matter. STWIDE AUTO opened date 07/22/2019.

  Business response

  01/25/2024

  Please provide us with a copy of the police report for review.

• Initial Complaint

  11/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  i am not liable for this debt with Statewide autos i do not have a contract with this collection agency they did not provide me with the original as i requested

  Business response

  12/05/2023

  **************** DID PURCHASE A VEHICLE FROM STATEWIDE. HE TOTALLED THE VEHICLE AND DID NOT PAY FOR BALANCE OWED.

• Initial Complaint

  10/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Staewide Auto Sales and do not have a contract with convergent. They do not provide me with the original application like I asked.

  Business response

  12/13/2022

  Balance was owed. You can pay the balance owed and we will delete from your account.

• Initial Complaint

  07/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I speak 3900 for this car I brought for the was a 2005 bmw that the air and seat belt didn't not work in and and the battery kept dying and the replaced it with a 2009 Mercedes that ive had for only 4 days now check engine light comes up with a mis fire issue and Ido t under stand whatw the going on

  Business response

  08/12/2022

  Business Response /* (1000, 5, 2022/07/09) */ Please bring the car in. We would be more than happy to repair it for you. Consumer Response /* (3000, 7, 2022/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have called on several occasions where I was screamed at and told that I was being insulting because I had questions I just found out that the car is a complete lemon every time one thing is fixed and I am keeping them in the knowing of everything that is going wrong and that I'm fixing on my own because of that supposed lack of believe that they're showing towards the things that are happening while I am able to prove and show evidence for each and every incident that experiencing with this car it is now not running as **** and every time I'm being told that it's because of ******* gas that I'm not using ******* gas but every time that ******* gas is getting put into the car ******* 91 to be exact the car is running at its worst I have taken it to be looked at by expert as well as ********-Benz technicians and they have told me that the car is failing after two weeks of having a vehicle I spent 3900 and something odd dollars my car is completely eventually going to go out and that's not an alarming rate and every time I try to contact I'm being disrespected and the car ends in him hanging up in my face screaming at me telling me that I don't know anything he has told me that he and his crew are the only ones in the world that know how to deal with ********-Benz will to my knowledge that's not true to my knowledge you're the only one who knows how to deal with this car because it you fix mine or fix the car enough to work to be sold and who cares what happens to the car in the persons life you sold it to the the lack of care Care and end energy and time for making sure the vehicle You are selling is disgusting and the complete disregard for making sure the car is safe for another human Life is sickening because I asked that you be kind and end caring enough to help a woman who came in by herself choose a car that is safe for her family and herself children included to to drive back-and-forth from the******************** to ********* and I feel very much taken advantage of and the fact that I was told do not buy used cars if I think that I deserve better than this is very much wrong because people buy used cars every day and aren't being sold the kind of car that I was being sold at this point the way that they are talking to me and disrespectfully handling the situation I would rather nothing more than to be done with dealing with them because I don't believe that I deserve to be disrespected because of their lack of care for people that aren't themselves so if there's a way we can end this deal I would be more than happy to because no one should be disrespected and treated as if they don't deserve to be safe or don't have the right to care about their safety like I'm being treated and F witnesses to every incidents are needed I can provide that and more evidence there's no problem I have that too Business Response /* (4000, 9, 2022/07/19) */ You never brought the car back to us to even check it out. Please bring the car in anytime that is convenient for you Monday- Saturday and we can fix your concerns. Consumer Response /* (4200, 11, 2022/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I will take car to my own mechanic and have him print up everything that is wrong and fix everything because the fact that I have already had to switch cars with another car the glove compartment is broken cylinder six needed to be replaced spark plugs replaced now all cylinders need to be replace this car is giving me constant problems and if it mattered to you when I first was given the car you would have made sure that these problems would not arise seeing that you guys are a very well known and recommended place of business I would expect a better quality of vehicle hi mileage And I'm sorry I have family members that have brought them plenty of use vehicles and they have also worked in car the car sales business and know that the way that you guys are giving your merchandise to customers is sloppy and disrespectful the customer service is very crappy and frankly you guys are all together bad business So I will fix it myself and you can deduct price from Car note Or I will see what the next move is that my lawyer will advise me to make I Consumer Response /* (-5, 12, 2022/08/09) */ ***Document Attached***

• Initial Complaint

  06/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a car from the dealer and from day 1 I have been having issues and they are giving me the run around

  Business response

  07/26/2022

  Business Response /* (1000, 5, 2022/07/07) */ This matter has been resolved.

• Initial Complaint

  06/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  FEB 22 2022 I purchased a vehicle from state wide auto (2008 s550 Mercedes' Benz )with a down payment around 5,100 around the end of February I noticed minor things wrong and took it back for them to fix it due to the warranty they returned it March 4 th during the time I went to get the car I payed them early for the month of April I was satisfied after the work was done then March 26 2022 I had a minor accident because of car malfunctions around the left driver side tire which led to me messing up the left tire area by tryna get out of harms way parts like ( axel , racopinion , tire arm ) so before I sent it to them to fix because I thought that would b a good idea due to the fact I still had a warranty with them made me believe I would save money I had a personal mechanic look at it before I had it towed to them he agreed that only the left driver side tire was damaged I sent it to them march 28 2022 they called me back the 30th also agreeing that only the tire area was the problem with the car also told me that they had the Mercedes dealership look at it and price it and that the tire was the only problem that they found as well soo they told me all of that would cost 8,400but because of my half off warranty they would olny charge me half 4,200 so for the next 5days I was getting my money together he was calling everyday asking what's going on saying he has the parts etc etc all he need is me to come in. And pay somethen so he can get started it would b done in 2-3 days and I can pick it up and make payments towards the rest that I would owe after I asked would 1,000 be enough to pay he said yes I gave them that around April 4 couldn't reach anyone or communicate with anyone until April 22 when they reached out to tell me that some how they just noticed my transmission is randomly bad now and not workin with the light on plus more but I'm running short on letters remaining and there is a lot more details so I would appreciate if some one gave me call***********

  Business response

  08/12/2022

  Business Response /* (1000, 5, 2022/06/16) */ The accident was not a minor accident. The car was significantly damaged and under our contract you had agreed to get car insurance which you failed to do so. Consumer Response /* (3000, 7, 2022/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Noo I do not accept if that was the reason of taking the car why wait so long why allow me to bring it in and take it back numerous times also why refuse to call me and tell me or why once asked for some kind of documentation stating that was the reason I was denied that information and even lied to in front of officers I had to call to the location who also said they are willing to testify on my behalf due to the fact they lied to them as well when I asked about getting a paper stating they took it and want money to get it back she said they mailed somethen to right after they took it and I was legally gonna have to wait up until 5days to get it I was in her office around 7days after they took it and never received anything and when she came out with a copy of what she sent in the mail it had the same date of when we where there and also the only damage done was to the tire on the driver side in the front I'm not sure if tire problems is a major damage to a vehicle but I'm highly sure it's not and that was the only problem until they called a month later talkin about my transmission on a car I haven't been driving because they had it barely had time to do anything with it let alone get insurance because they had it most of the time I also have a picture of the car with damage and voice recordings of the lady lie'n giving false information then incriminating her self in the same conversation Consumer Response /* (-5, 8, 2022/06/25) */ ***Document Attached*** THESE ARE THE DAMAGES THEY TOOK OVER A MONTH FOR AND SAID MESSED UP MY TRANSMISSION MYSTERIOUSLY ALSO THAT THEY WROTE TO YOU GUYS ARENT MINOR Business Response /* (4000, 10, 2022/07/07) */ Thats not what we had said. You agreed to pay for the damages you caused to the vehicle. Consumer Response /* (4200, 12, 2022/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I made a 1,000 payment towards them fixing the car and was told I can mAke payments for the rest which was 1400 when they returned the car not only wasn't it a different rim on the tire it also had transmission problems and they took it from my house 18 days later or less the video shows how she tried to treat me never asked for money first but wanted the keys as if she had no intentions on giving it back

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩