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Industrial Metal Supply Co. has 1 locations, listed below.

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    Business ProfileforIndustrial Metal Supply Co.

    Building Materials

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8300 San Fernando Road, Sun Valley, CA 91352-3222
    Years in Business:
    74
    Business Started:
    1/1/1950
    Business Management
    • Mr. Neil Sherman, President
    Contact Information

    Principal

    • Mr. Neil Sherman, President

    Customer Contact

    • Mr. Neil Sherman, President
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    04/15/2024

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    I placed an order by phone, and signed for what's was agreed, 11 sheets of painted forest green PBR metal. I received all 11 of the sheets paint on one side, and (3) three of them scratched chipped and with dents across them. Im asking for a return of three sheets of metal to be replaced, or refunded. I spoke to my sales rep who handled my order. They said they will get back to me to see what they can do about it. I have seen photos via email, showing the damaged pieces they sent me and charged me for. I'm asking them, in another email to please have their supervisor call me. However, I only heard from the sales rep via email. The sales rep, wrote me saying that the only thing they can do is refund my account for 50$. the cost of one sheet. I emailed the sales rep back to have the supervisor call me to workout this damaged products I purchased. I have heard nothing back from this company. Lastly, They took 3 weeks to paint the sheets of metal. When over the phone the rep said it would only take about a week. Imvery disappointed in this metal ***

    Customer Reviews

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