Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a tumbler from this company on January 2, 2024 with the intention of it being a *********** gift & made that very clear to the seller. I heard nothing about my order, so I emailed the seller on January 25, 2024 inquiring about my order. The seller messaged back that it would be getting shipped the first week of February. I reached out on ******** about the same time & was told that my order would be shipping the second week of February. A shipping label was created February 17, 2024 & after seeing no movement on it, I reached out to the seller again by email on February 24, 2024. They responded by the next day with a fuzzy picture & said that I would get a transit update Monday or Tuesday. Now we're into ********* don't have the product or a transit update.

  Business Response

  Date: 05/20/2024

  Hello *******, we shipped your item right at our 4 week processing time and you received the item as it shows delivered. We never heard anything else after that (assuming you like the item you received) you opened a dispute however our platform shows and provided evidence to your bank - item was received and delivered. We sent you photos multiple times of your item and we sent multiple emails to you and never ignored a message you had - we state our processing time ALWAYS at checkout and email confirmation, we shipped at the correct time (since we do not include weekends as business days) Your tracking clearly shows delivered, after its delivery we didnt hear anything back - this review is past tense and not accurate as to you actually receiving the item. Thank you.

• Initial Complaint

  Date:03/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a custom cup from her 1/7/24. It had a time frame of 4 weeks to make, which was fine. By 2/26/24 it says it was dropped off at a *** access point with this shipping number 1ZC1B491YW29828759. I noticed that by 3/5/24 the tracking never updated and stilled showed the same location. I called *** and they said they do not have the package and that I need to call that access center. I called ***************** that it was at, and they told me the package was never picked up and was sent back to the seller! I emailed the seller and told her this and she denies it and says its on its way and to expect delivery by Monday 3/11/24. The package never came. I emailed her again multiple times after that. I emailed her again 3/15/24 demanding a refund and she states she cant until the cup gets delivered to me and I send it back to her because there is a delivery date and once its out of her possession then its out of her control. The delivery date stated on HER WEBSITE ONLY says February 28th and the package location still shows the same drop off location. I have photo proof of all of this. If you look at this vendors history on your site, it looks like this is an ongoing problem and she lies and has done this many times. I filled a claim with *** and Affirm/ShopPay and nothing is being done. This was an expensive purchase and I just want my money back!

  Business Response

  Date: 04/08/2024

  We do apologize you waited longer than expected - customer relieved bottle and we heard nothing ever since, no complaints no issues. We take pride in our quality which is what I am assuming happened here after receiving the bottle. We do have a 4 week processing time not including weekends - there are carrier delays out of our control. We ship hundreds of bottles a week and some customers do get upset when shipping takes longer although wer shipped out the item. We are not the carrier so we cannot control delays. Item was received and again no correspondence after that. Thank you

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER#********** I ordered a custom crystal ******* for $170 ($189.74 total) from Blingdup on 05/11/23. I waited 3 weeks for the custom item to be made. The cup arrived with 15 crystals missing. I informed the seller and she only offered $15 compensation, which I refused, so she agreed to fix it. I sent the seller photos of the areas with missing crystals circled in red before it was returned. I shipped the ******* back for repairs on 06/09/23, and waited an additional 2 weeks for it. The fixed ******* arrived on 6/24/23, and was returned to me with crystals missing in the same areas of the cup. This was a graduation gift for my niece. I already had to delay giving her the gift because I had to send it back to be repaired.I expect crystals to fall off after a few months of use, but this is a brand new product. The seller admitted crystals fall off if enough glue is not used and suggested crystals fell off during transit TWICE! I explained to the seller that there were no loose crystals in the box or the tissue paper. This leads me to believe she never repaired the cup, after seeing crystals missing in the same areas.The seller stated the crystals are there, but I cant see them because they are clear. There were none in the packaging, and you can clearly see there are no crystals in areas circled in the photos. I requested a partial refund of $50 due to the issues with this product, and I now have to spend more money to buy supplies to fix this product that cost $170. This is a brand new, unused item that has to be fixed by me. I requested $50, but the seller only refunded $40. Refusing to pay the $10 difference after selling me a faulty item, that was not fixed seems ***** and unreasonable.I am asking for $10 to be refunded in addition to the $40 I have received to resolve this matter.I provided dated before and after photos of the *******, and I can also provide the filmed unboxing of the repaired ******* - day of delivery, if needed.

  Business Response

  Date: 08/18/2023

  Hello to the authorized party,

  We messaged you immediately back when you had an issue with the 3 stones that were missing due to shipment. We had the item sent back and fixed and ready to go with no issues following after that and also compensated you $40 - we cannot issue a refund more than that for 3 stones missing due to transportation issues which stated in our policy we are not responsible for. Our policies are legal and executed as such. Regardless of the matter we took care of the issue and quickly fixed the item sent back with no further problems. I do apologize for the inconvenience but we are NOT responsible for how postal carriers handle packages because we fully inspect and check all our shipments in house before sending off. We took care of the problem with no further issues resulting after the fix. Shipping companies are very rough with parcels and these items are handmade no machines or tools. They are all placed by hand and at times when package is handled roughly, it is possible for a stone or 2 to come off which is why we supply extras in the package as well. Hope you are still enjoying your cup since we have no further correspondence after the fix. Thank you

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of shoes that were worth $189.00 from them in September and didnt receive it until December. The item was supposed to be a gift, so there was no need for me to keep it. Thus, I asked for a refund. I was told when I sent the item back that I would be issued a refund. I sent the item back there was no refund issued. I tried to go through my bank to get my money back, but because it was out of the 60-day window they couldnt do anything to help me. Of course I emailed customer service numerous times but they didnt reply to my emails. Their common excuse was the item was on its way but had been delayed by the ***** (When I would request a refund I was told the item was already on its way and there was nothing that they could do. They would assure me that it was on its way sending fake tracking information and it never was. Had they been upfront with me from the start of course I wouldve started a claim with my bank, but they knew what they were doing because they wanted to keep my money.) I suspect that they were either trying to buy time to make the item. I tried going through both affirm and chase bank but they couldnt do anything because it was out of the 60-day window. Of course I tried to reach out to customer service again they didnt respond.