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Business Profile

Network Security

ProofPoint Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Network Security.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Proof point has listed my email server REMOVEDon their black list, causing important emails to get blocked. I have requested it be removed from their blacklist several times, but nothing has happened. They have options to pay, so I they may be like the infamous UCEPROTECTL lists that are trying to extort money from small companies to get off their list. Unfortunately some companies actually pay to use their blacklist despite more reliable ones being available for free.They need to remove my server from their blacklist and keep it off of it. I didn't have problems with them listing the old email server that had a different IP address and old software.

    Business Response

    Date: 06/03/2026

    REMOVED,

    We are not associated with UCEPROTECT. We have reviewed the reputation for the REMOVEDand have made an adjustment for this.

    Thank you 

    Proofpoint Postmaster Team

     

     

  • Initial Complaint

    Date:03/21/2026

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have blocked my emails to senders that use their service. I'm a small business and send very little email, NO marketing emails and they list my IP like a spammer.

    Business Response

    Date: 03/23/2026

    REMOVED,

    Please use the site at REMOVED;

    You provided no error message or information on your IP for us to verify your issue in order to assist further.

    Thank you 

    Proofpoint Postmaster Team

     

  • Initial Complaint

    Date:11/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11-14-2025 Realized our New Ip Addresses have an existing block from REMOVEDProofpoint our situation and no REMOVEDMy Host to change Ip's and they want to wait for response from Proofpoint.11-19-2025 No response from Proofpoint (to me or the Host). Host still wants to wait for a response from Proofpoint.Meanwhile I cannot email certain clients as proofpoint is blocking my new IP Address's REMOVED(thru .126)

    Business Response

    Date: 12/01/2025

    REMOVED,

    The IPs are not currently listed. If you have a issue at this point please provide a error from today so that it can be reviewed.

    Thank you 

    Proofpoint Postmaster Team

     

     

    Customer Answer

    Date: 12/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Sincerely,

    REMOVED

  • Initial Complaint

    Date:10/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our email IP is: REMOVEDWe have submitted tickets to Proofpoint to unblock the REMOVEDand have not received a response over the course of several days (not even a ticket number of auto reply).Our dkim, spf, dmarc, and reverse ip are correct.We send password reset, welcome, and transactional emails based on their action (i.e. they submit the form or request the email to be sent). The block is preventing our customers from being able to login (cannot reset password), and they are missing legitimate business emails. Our mail server ip is dedicated and we have used it for several years for business email only.

    Business Response

    Date: 10/03/2025

    Hi Team

    The IP is has now been delisted per request

    Regards

    Proofpoint Postmaster

    Customer Answer

    Date: 10/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Sincerely,

    REMOVED

  • Initial Complaint

    Date:09/24/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IP BLOCKING WITHOUT RESPONSE TO MULTIPLE DELISTING REQUESTS ISSUE:Proofpoint has blocked our email server IP addresses and fails to respond to multiple delisting requests sent over months, severely affecting our clients' business communications.AFFECTED IPs:- REMOVED: Blocked since September 2025 - REMOVED: Purchased already blacklisted, delisting attempts unsuccessful UNANSWERED REQUESTS SENT:IP REMOVED:- 03/09/2025: First PDR delisting form submitted - 04/09/2025: Second form + follow-up email sent - 10/09/2025: Third form submitted - 23/09/2025: General contact form completed RESULT: Zero responses, IP remains blocked IP REMOVED:- 04/09/2025: First delisting form sent - 10/09/2025: Second form submitted - 15/09/2025: Only acknowledgment received: "support call opened"- 23/09/2025: New contact form submitted RESULT: No effective resolution ADDITIONAL CONTACT ATTEMPTS:- Online chat support (redirected to forms)- Phone call to REMOVED- Emails to REMOVEDContact to info-REMOVEDBUSINESS IMPACT:- Clients cannot communicate with Proofpoint-protected companies - Loss of critical business communications - Risk of losing clients due to email service failure REQUEST:1. Immediate response to pending delisting requests 2. Remove IPs from blocking lists 3. Provide effective communication process for future cases

    Business Response

    Date: 09/25/2025

    REMOVED,

    I have delisted the REMOVEDs however they will be evaluated again once the system receives a message from the REMOVEDand categorized at that time. I will provide your feedback to our engineering team so that they can use it when improving our system. 

    Thank you

    Proofpoint Postmaster Team

    Customer Answer

    Date: 09/25/2025

     
    Dear Better Business Bureau Team,

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    I would like to express my sincere appreciation to the Better Business Bureau for their professional mediation and swift intervention in resolving this matter. Your organization's ability to facilitate effective communication between businesses and clients is truly commendable. 

    I also want to acknowledge Proofpoint's prompt response and professional handling of our IP delisting request once the proper channels were established. Proofpoint provides an essential service in the fight against spam and email security threats, and we understand the importance of their reputation systems in protecting organizations worldwide.

    On our part, I want to emphasize that we are fully committed to combating spam and maintaining the highest email standards. Our infrastructure employs industry-leading anti-spam tools, proper authentication protocols (SPF, DKIM, DMARC), and strict sending policies to ensure we contribute positively to the email ecosystem that Proofpoint works so diligently to protect.

    Thank you once again for your invaluable assistance in resolving this issue efficiently.

    Sincerely,
    REMOVEDSempere

  • Initial Complaint

    Date:08/29/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our email IP address is REMOVED, which is blocked by Proofpoint.We have submitted tickets to Proofpoint several times, but no response is received.Our email types are payment reminders, which remind our customers to pay the outstanding payments. And after paid, we sent the Payment Notification for them to indicate that payment is well-received.These emails are not marketing promotion program, and they are essential for our operation daily practice.We feel frustrated and disappointed about the services of Proofpoint. We request to delist our IP address from blocked list.

    Business Response

    Date: 08/31/2025

    REMOVED,

    We have delisted the REMOVEDhowever I would suggest that you configure your PTR record to be more specific to your company.

    Thank you 

    REMOVED

    Proofpoint Postmaster Team

     

    Customer Answer

    Date: 08/31/2025

     
    Complaint: 23814286

    I am rejecting this response because:

    Can you provide more details or examples for how to configure our PTR record to be more specific to our company? Thanks.


    Sincerely,

    REMOVED

    Business Response

    Date: 09/04/2025

    REMOVED,

    You can consult your DNS provider for assistance with this. 

    Thank you 

    REMOVED

    Proofpoint Postmaster Team

     

  • Initial Complaint

    Date:07/29/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My client's email/ip address (REMOVED) has been blocked by ProofPoint. I have requested delisting multiple times via their online forms and by email. There has been no response to any inquiry. This block has severely affected my client's business communications. They can't even email their payroll company. I will probably lose their business after 15 years because of this. I have checked/fixed all of the dmarc, dkim, spf and reverse dns. We are not on any blacklists either. The fact that proofpoint is so quick to block but then has no communication is terrible. This is not the way to run a business.

    Business Response

    Date: 07/29/2025

    REMOVED,

    We have delisted the REMOVEDAt this time any new messages to our systems will trigger a rescan of the mail from the REMOVEDand may be relisted if there is an issue.

    Thank you 

    REMOVED

     

    Customer Answer

    Date: 07/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Sincerely,

    REMOVED

  • Initial Complaint

    Date:07/12/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an internet server that uses I.P. address REMOVED. Proofpoint has listed it as a spam generator so all its customers block our REMOVEDserver is regularly tested both by automated systems and by manual tests by personnel at the REMOVEDservice provider. There are no viruses or other exploits. Analysis of log messages show there has been no unusual email activity for the entire period of time that this server has been in operation, since November of 2024.Many of the people, organizations and companies that I communicate with regularly subscribe to Proofpoint. They feel that gives them better control of spam and unwanted email.But my experience with Proofpoint has been that they have only blocked legitimate communications attempts with no good reason.

    Business Response

    Date: 07/14/2025

    We have delisted the REMOVEDwhen we receive a new message from the REMOVEDa new scan of the REMOVEDwill be initiated. Please allow an hour for the reset to take place.

     

    Thank you 

    Proofpoint Postmaster Team

  • Initial Complaint

    Date:06/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last week one of our clients fell for a phishing scam where she put her email address and password into a page claiming that her password was going to expire. We tell people that it will never expire, and we don't send those notices at all REMOVED, some spammer used her address to send out some emails. As soon as she realized she had been duped, she changed her password. This is a really good idea, and the spam stopped. I cleaned up the mail server and the mail queues, then I went to proofpoint to request delisting on their reputation service. No one should ever use a reputation service as they are ambiguous and are not very responsive when you have cleaned up the mess.We have requested delisting by proofpoint at least 8 time and sent email to their delisting escalation email. Again with zero response, not even an acknowledgement that they have received the request. We are not on any blacklists, as you can see here: REMOVEDWe have been delisted from REMOVEDand delisted from TalosIntelligence who took over senderbase. We do not spam, we do not host spammers and we have been in business since 1998. It is unfortunate that these groups are not as attentive to the removal as they are to the addition of these servers. This is affecting our business but more importantly the businesses of our clients. Many of our clients are BBB members. Thank you for your time.

    Business Response

    Date: 06/04/2025

    REMOVED,

    I am showing that we have already cleared the reputation for IP REMOVED. If you are still experiencing a problem after you receive this response please provide a full error and I can take a look at this again for you.

    Thank you

    Proofpoint Postmaster Team

    Customer Answer

    Date: 06/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Thank you very much

    Sincerely,

    REMOVED

  • Initial Complaint

    Date:04/29/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My client is facing a serious issue due to an IP block. The domain REMOVEDbelongs to a travel agency that relies heavily on email communication with its clients, which is essential for the companys operations.This message was created automatically by mail delivery software.A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: contact@tREMOVEDhost REMOVED] SMTP error from remote mail server after RCPT TO:: 550 5.7.1 Service unavailable; client [REMOVED] blocked using Cloudmark CSI. For remediation please use REMOVED

    Business Response

    Date: 04/29/2025

    REMOVED,

    We do not see that this IP is set up with all of the necessary DNS records for sending mail. Once you fix this issue please fill out the form for delisting. The form is listed in the error for reference. 

    Thank you

    Proofpoint Postmaster Team

     

     

    Customer Answer

    Date: 04/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Sincerely,

    REMOVED

ProofPoint Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.