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Business Profile

Security Cameras

YI Technology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Complaints

Customer Complaints Summary

  • 52 total complaints in the last 3 years.
  • 31 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The standard ** cameras have so much ads that you cant actually see your camera and what its recording. I get a notice to see and I cant get in to the camera unless I go through 4 or more ads!!! The reason I got ** cameras was to monitor my home. In the actual time I have to go through all the ads a robber could empty out my home!! Your cameras used to be good. Now they are worthless trash. Think Ill be looking for a complete new set up that actually gives me service rather than a ton of advertisement's.

  • Initial Complaint

    Date:07/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription for their cloud service and because they can't find my information they are still trying to take the payment from my account which has now resulted in my account being blocked and a late charge added I have contacted **** vision and all they are doing is giving me a runaround I just want everything canceled and them to stop trying to take money for something that was canceled almost 3 weeks ago

  • Initial Complaint

    Date:07/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Honestly, the ads have made the app and all of my cameras useless! I researched a lot of cameras and purchased these because I liked the value and the fact that I could manage my own videos on SD cards. I have to click through ad after ad after ad before I can get to the cameras at my home now! I cant imagine how Id feel if there were an actual emergency at my house and I need to access a camera but it takes forever to click tiny boxes throughout the ads (including the new AI ad you send EVERY TIME I VIEW MY CAMERA)! Please fix this without forcing me into a subscription just to get the app back to where it was when I purchased the cameras. Now, if I try to watch any recorded video, even the 5 second clips, I have to pay a subscription since all of my SD cards have mysteriously stopped working. Quite the coincidence that all of my SD cards corrupted around the same time that ******* starts forcing you to pay to watch anything on the camera. These cameras are absolute garbage now. This is one of the worst instances of a bait and switch that I've seen. You lure people in with the ability to manage your own videos on SD cards and watch 5-second clips on Kami Cloud in the ad-free app. Then, you change everything to FORCE the customer into paying you monthly. ******** business practice!

  • Initial Complaint

    Date:07/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - I bought 5 *************** about 5 years ago, and at the moment of buying them I was promised to be able to view alerts from the camera for free, upon detection of movement. These alerts were short (about 10 seconds), but useful nevertheless.- Over time, Yi Technology has introduced its software called "Kami Cloud," which records content from its camera, uploads it to the cloud, and uses algorithms to detect objects, movement, etc.- Recently, Yi Technology moved to not allow owners to view any alerts anymore, asking for monthly subscriptions in order to view the alerts it promised for free. I included a screenshot of a statement they have made on their website about their cameras. I also uploaded a screenshot of the app denying me to watch the free alerts.- I demand the Yi Technology restores the free, short, alerts.

  • Initial Complaint

    Date:06/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a charge on my card for $39.99 and upon looking it was for ** lot for an annual fee. I immediately cancelled my subscription because you have to cancel before you can request a refund (so the customer service person said) this was June 14, 2025. I have reached out every day and they keep saying "I have reached out to my superiors to give you and additional surveillance camera worth $20 and will give you a discount on the subscription you purchased. the discounted $15 will be returned to you. I hope this plan will satisfy you." No! I am not satisfied and asked for a refund yet again and also unplugged the camera. it has been 14 days. absolutely ridiculous for a company to play these games. there is way too much competition out there. Terrible customer service and not to mention the service is spotty.

  • Initial Complaint

    Date:06/04/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** home camera takes your credit card for cloud hosting and once you give it to them you can never, I mean never, get the subscription canceled or remove the card. i even got a new credit card w ***** and somehow they started charging the new card without my consent. The only way to try and cancel is send them a message on their platform. Every time you do that you get the same automated reply offering free devices but no way to actually cancel. ****** should not be selling these products it is a scam. I have had half a dozen messages this year and repeated attempts in prior years to cancel. I uninstalled and threw away all the cameras it makes no difference. Do not do it!!!

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased many ** home cameras in the past. I use my own SD card. They have always been great about informing me of motion detected around my home. In addition I use to check my pets. Now the company has changed the terms and require a subscription to use otherwise you have a whole bunch of advertisements to watch before you can view. And the cameras are now getting faulty which appears to coincide with my lack of subscription. I want my money back. All of it. False advertisement. They can have their cameras back.

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a full year subscription last fall. The app currently does not recognize my paid subscription. I have tried multiple emails to them no response. There is no working phone number for them. I would either like a correction to fix the app or my money returned. Its like they are a scam company now.

  • Initial Complaint

    Date:05/29/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have just seen a charge of ****** $ on my credit card done yesterday, May 25, 2025, by ** IoT, a *************** to which I pay annual subscription for Cloud storage of the records from my 5 security cameras. The annual payment is due in August, and the price is good, just slightly more than 100 dollars per year (I am subscribed since 2023). However, when I started to investigate about this new charge, it turned out that they subscribed me for their "Artificial Intelligence Alerts", I have seen their ads about the *** popping every time I open their app on my phone, but I am not interested, so I did not inquire about their offer, and certainly I did not subscribe, I was not given a price, just out of the blue, they used the information about my ******* Master Card in their files, and charged me ****** without my permission. This is outrageous and idiotic, they charged my card, for a new service, not a recurring renewal, without my permission, and without any attempt on my side to subscribe. I complained directly to them and I hope to get reimbursed, but it is not so much about the ****** refund, I would like to warn other customers to check carefully their accounts with ** IoT, I am afraid that I am not the only customer whose credit card they charged without permission. Also, by filing this record of my bad experience with them, I hope they will stop their illegal predatory practices.

  • Initial Complaint

    Date:05/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled the subscription for yi technology after that, I cannot access my app on my cell phone and then I cannot see anything on my cameras too. I cannot go inside the website.

YI Technology is NOT a BBB Accredited Business.

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