Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm urgently addressing the inaccuracies on my credit report stemming from the sharing of my personal information with credit bureaus, causing significant financial and emotional distress.Under 15 USC 1681 Section 602, I affirm my right to financial privacy and expect my information to be handled confidentially.Moreover, as per 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot disclose account details without my explicit consent, which I have not provided.The discrepancies associated with ROCKWOOD AT THE CASCADES CA Additionally, I stress adherence to 15 USC 1666(b), prohibiting creditors from treating credit card payments as late under specific circumstances.Below are my account details for your reference:Account Number: *****************I urgently request a thorough review of my account, prompt rectification of the credit report inaccuracies, and strict compliance with federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,*********************************

  Business Response

  Date: 06/27/2024

  Dear BBB of **************,
  
  Thank you for allowing us the opportunity to address the concerns regarding the account closure for a former resident at Rockwood at the Cascades. We strive to handle all move-out processes with clarity and fairness, adhering strictly to the outlined procedures.
  
  The resident in question moved out on February 10, 2024, during an eviction process. Following his departure, we conducted a thorough review of his account and determined that he owed a balance of $7,165.75. This amount reflected the accumulated charges up to the date of possession being returned to us.
  
  We sent the final account statement to the resident's forwarding address provided at the time of move-out to ensure he was fully informed of the outstanding balance. Unfortunately, despite multiple reminders, no payments were made toward settling the account. Consequently, as per our standard procedure for unresolved balances, the account was forwarded to a collections agency in April.
  
  We understand that handling such matters can be challenging, and we aim to provide all necessary documentation and support to our former residents during these transitions. If further discussion or documentation is needed to resolve this matter satisfactorily, or if the resident wishes to make payment arrangements, please have him contact us directly at ************.
  
  We appreciate your attention to this matter and are committed to resolving it promptly.
  
  Sincerely,
  
  *********************** *********
  Community Director
  Rockwood at the Cascades