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Business Profile

Garbage Removal

Tahoe Truckee Sierra Disposal Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

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Complaint Details

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  • Initial Complaint

    06/12/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    Each year I am charged between $50 and $100 in overage fees for garbage pickup. This is our second home and we have never overloaded our garbage cans. I have called the company to dispute and they refuse to reverse the charges.

    Business response

    06/24/2024

    Hello *****,

    We show that you did reach out to us back in January regarding your overages. The representative stated that the call was dropped and that they called back and left a voicemail for you to please reach back out to us. We will look into the account and the charges and set up audits at the property to verify any driver markings and trash collections immediately. 

    Thank you,

    TTSD

     

  • Initial Complaint

    11/25/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    The primary concern revolves around the disappearance of the trash bin lid from my property. The lid was taken by the trash collector several months ago, and despite repeated requests for its return, I have yet to receive any resolution from Tahoe Truckee Sierra Disposal.I have diligently contacted their customer service on multiple occasions, detailing the issue and requesting the return of the lid. However, these requests have been consistently ignored, leading to a prolonged and frustrating situation. As a result, I find myself left with three reasonable options for resolution:Return of the original lid to its rightful place.Replacement of the missing lid with a new one.Reimbursement for the cost of purchasing a new lid.Considering the prolonged period of neglect and the significant inconvenience caused, I am inclined to pursue the third option and request reimbursement for the cost of a new lid. My attempts to resolve this matter amicably have unfortunately been met with indifference and negligence from Tahoe Truckee Sierra Disposal.Moreover, the extended duration of this issue has resulted in additional complications and expenses on my part. Specifically, I have incurred fees amounting to $600 due to the company's failure to address the matter promptly and responsibly.I kindly request your assistance in mediating this dispute and facilitating a resolution that is fair and reasonable. I believe that my options should be honored promptly to rectify this situation. I expect Tahoe Truckee Sierra Disposal to take immediate action to address this matter and provide a satisfactory resolution.

    Customer response

    12/21/2023

    I received a message from the business claiming they were ready to cooperate, you may re-open the case.

    Customer response

    12/28/2023

    Better Business Bureau: You may close the case as resolved, as they chose to replace the lid.  

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

C

This business is not BBB Accredited

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Businesses in this category

Years in Business: 12

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

645 Westlake Blvd, Suite 5

Tahoe City, CA 96145

(530) 583-7800

Customer Complaints Summary

3 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

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