We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clinic

Tarzana Treatment Centers, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clinic.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've volunteered to get help they take All your belongings which half of my property got stolen or is missing and I overdose in there facility and instead of contacting emergency contacts they tried to cover up their involvement but went back promising medical help but denied me medication.obviously these complaints don't work but people must know they're abusive and now have serious medical problems because of them and instead of helping they just took my medical money with no help straight false advertising, negligence, worst evil people and they're a Corp that is above the law it seems with no accountability. They seriously need a lawsuit because they cover up death and corruption.

    Business Response

    Date: 07/21/2023

    We are in receipt of your request from the consumer to address. Without a proper release of information, we can neither confirm nor deny this consumer was in our care.

    Customer Answer

    Date: 07/31/2023

     
    Complaint: 20324485

    I am rejecting this response because:
    They cover up their corruption as always you can't trust this money fiendin corporation I hate that no justice is done 
    Sincerely,

    ***********************

    Business Response

    Date: 08/15/2023

    As previously submitted, we are in receipt of your request from the consumer to address. However, without a proper release of information, we can neither confirm nor deny this Consumer was in our care.

    Customer Answer

    Date: 08/23/2023

     
    Complaint: 20324485

    I am rejecting this response because: It's a cover up of course they lie


    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I first went in as a patient they took my shoes and never gave them back, shoes cost me ******** Towards the end of my program they also have a continuance program where they house you for 6 months and you continue your rehab program, program is called ***. Well because I had complained about my shoes they stole from me they told me I couldn't go to *** because I had a temper problem. I have no such thing, you can ask all 170 patients, I'm one of the friendliest person they've ever met. When they told me to just suck it up about my shoes I had to do just that. Also the building has asbestos everywhere and not just me but a bunch of other patients were all complaining about breathing problems.

    Business Response

    Date: 01/30/2023

    Business Response /* (1000, 5, 2023/01/13) */ We are in receipt of your request from the consumer to address. Without a proper release of information, we can neither confirm nor deny this Consumer was in our care.

  • Initial Complaint

    Date:07/09/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was just discharged from my treatment program. Due to a faulty **** test ***************. I have 53 days clean today. I stated it must of been the wine glass I had yesterday, (jokingly) but I want to be retested because I didn't use any thing. The test came back clean, but because I made that statement I was going to be held as a dirty. Per **** by counselor and ***** the supervisor. I was either to take the dirty and stay and be reported to court or pack my things. I can't afford a dirty and go to jail when I was not dirty.

    Business Response

    Date: 08/10/2022

    Business Response /* (1000, 7, 2022/07/20) */ We investigated the consumer's complaint and have found it to be without merit. This consumer did test positive for the substances noted and did disclose that she **********. She was supposed to have returned immediately following a doctor's appointment but instead returned 2.5 hours after leaving the doctor's office. It is standard policy to test patients in treatment when they return from outside appointments. This consumer was fearful that she would go to jail for violating the conditions of her probation. We were informed that prior to her admission with us, she filed three grievances against another treatment facility for a similar instance where she tested positive and chose to leave to avoid violating her probation and being sent to jail.

Tarzana Treatment Centers, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.