Business ProfileforTree of Life Fertility Center

On October 11, I paid US $35000 to TLC clinic for the *** treatment course, which includes the costs of all drug inspection, treatment and surgery in the early, middle and late stages of *** treatment course, as well as the costs of **** screening in the embryo laboratory, surrogate screening, drugs and transplantation.On October 26, due to errors in the hospital diagnosis and treatment cycle, only 4 eggs were successfully retrieved from 10 basic follicles, and none of them were successfully fertilized. (The egg is invalid, and doctors know it, but they still have useless surgery).Since the whole treatment was less than 1/3, I asked the clinic to refund the unfinished items. The clinic replied by email and agreed to refund, but the amount of refund did not conform to the details of the original quotation. (The content originally included in the quotation will now be charged separately, and there is no basis for charging. The pricing is optional.) I sent multiple emails to TLC Finance, but there was no reply.Now complain about TLC:1. The quotation of TLC for domestic and overseas customers is inconsistent, and there is commercial fraud (attach the clinic quotation obtained in ***************** and the clinic quotation received overseas)2. TLC charges indiscriminately and delays refunding indefinitely regardless of customers' demands.3. Forcing customers to sign claim terms before refunding for fear of customer claims. (The customer asked for a normal refund, but was forced to sign a waiver clause to get his own refund)4. TLC has medical errors, leading to the failure of the treatment cycle.The clinic is a very bad business because it has made medical mistakes, completely refused to communicate with customers, and did not return normal unfinished medical refunds. Please BBB give us a fair protection and judgment, and do not hurt the hearts of foreigners seeking medical treatment overseas. Thank you so much!