ComplaintsforData Direct Systems Inc.
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Complaint Details
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Initial Complaint
08/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I was told that we could try some cartridges for free and see how it was great deal. So they said they sent the cartridges and I have never received the product. I tracked the package and it was signed at a different office. The signature was someone that does not work at our office. I have tried to call and speak to someone and also sent faxes and email with NO response. Now I'm receiving a past due bill for something I do not have. Very bad business. We are a small office and I am the only one at the front. There is Dr. ***** and one more employee. ***************************Business response
09/09/2022
Business Response /* (1000, 8, 2022/09/09) */ Please accept our apology regarding your unfortunate experience with one of the sales staff here at Data Direct Systems. Per your complaint request, I have instructed our sales department to delete your company's profile from the sales database. Your invoice number XXXXX has since been canceled. There will be no further contact. Business Response /* (-10, 9, 2022/09/09) */ Business supplied email: ******************************** Use this address for any contact with the ********************** Consumer Response /* (2000, 11, 2022/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) We will accept the respone due to the fact we do not have product. Thank youInitial Complaint
11/19/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
******** an *********** phone call for free generic replacement ink cartridges by a fast talking sales person. More cartridges ******* then were expected. As we didn't need them yet when they were shipped, they remained ********* A follow up call was received a month later asking if we liked the cartridges. Told them we had not tried them yet, the sales person said they would check back later with us. Another month passed *** an ******* for the free cartridges arrived. When the follow up call was received again, I asked to return them as they were unopened, they were not free and were not wanted. I was told I could not return them and that they were not free. I argued that it had been told it was a free trial only and if I like them I would consider using them as a vendor. No resolution was ******** a return address was not provided nor am **** ******** continue to come, and ********* calls by a very ******** and **** person continue and a letter asking to return the ink ********** has gone *********** I would simply like your return the 6 cartridges and be removed from their call list.Business response
12/01/2021
Consumer Response /* (2000, 6, 2021/11/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
12 total complaints in the last 3 years.
4 complaints closed in the last 12 months.