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Business Profile

Ticket Brokers

Flatratetickets.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ticket Brokers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I bought tickets to a ******* concert at ***** Beach, ** through Flat Rate that was postponed due to the ******19 pandemic. After multiple postponements, the concert was officially canceled. We then attempted to request a refund from Flat Rate as promoted by the venue and were met with radio silence from Flat Rate. Weve followed up multiples times via multiple avenues and Flat Rate still has our $525 without explanation or response.

  • Initial Complaint

    Date:11/28/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought tickets to see a ********************* show at the ************************************* ******* of America performing arts Center in *************. The order number was ********. The order date was 7/28/2021. It was billed to *****************************. Two mobile tickets were purchased with service fee and delivery making the total for the order $283.93.They immediately took our money. The show was postponed and finally canceled due to Covid. The show was finally canceled July 26,2022. We were never reimbursed for our $283.93 tickets. They do not answer emails and their voicemail box is full.

  • Initial Complaint

    Date:08/29/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought ******* tickets in Feb 2020 for July 2020 the concert was post poned due to Covid. Following year 2021 same thing. Then a new date was set! Now concert post poned due to ******* health problems. Now concert has officially been canceled for ********** I have been trying to get my full refund and no one is getting back to me! All the numbers for flatrate tickets are not valid! **** worth of tickets!! I can't believe how this company gets away with this. They shouldn't be allowed to sell anything. Terrible.

    Business Response

    Date: 09/30/2022

    Business Response /* (1000, 8, 2022/09/13) */ Hello, We refunded the customer back in august 29th. She provided two order numbers, one which is not a sale from our company ( XXXXXXXX ). We can't help her in that case. There is proof of the refund attached to this email for order ( XXXXXXXX ) which was a sale from our company. Please advise the customer to close the case and contact the company she bought the tickets from. Thank you.

  • Initial Complaint

    Date:06/11/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So with the pictures included I sent to you, my daughter and I purchased two tickets to a TLC concert for October I believe the 10th of last year to be at the Concord Pavilion. It was canceled. I waited 90 days. Then contacted flat rate tickets Inc and I got nothing but a voicemail or voicemail mailbox is full. I still have not gotten my refund for the canceled event like the terms said would happen and my bank will not issue me a refund because I waited too long. Once again flat rate tickets Inc is not available on the phone or online that I can see. I am looking for my refund .

    Business Response

    Date: 06/28/2022

    Consumer Response /* (2000, 8, 2022/06/28) */ I wish to cancel the case. They finally agreed to issue me a check. Thank you.

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