Ticket Brokers
Flatratetickets.comThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
08/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My husband and I bought tickets to a ******* concert at ***** Beach, ** through Flat Rate that was postponed due to the ******19 pandemic. After multiple postponements, the concert was officially canceled. We then attempted to request a refund from Flat Rate as promoted by the venue and were met with radio silence from Flat Rate. Weve followed up multiples times via multiple avenues and Flat Rate still has our $525 without explanation or response.Initial Complaint
11/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We bought tickets to see a ********************* show at the ************************************* ******* of America performing arts Center in *************. The order number was ********. The order date was 7/28/2021. It was billed to *****************************. Two mobile tickets were purchased with service fee and delivery making the total for the order $283.93.They immediately took our money. The show was postponed and finally canceled due to Covid. The show was finally canceled July 26,2022. We were never reimbursed for our $283.93 tickets. They do not answer emails and their voicemail box is full.Initial Complaint
08/29/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought ******* tickets in Feb 2020 for July 2020 the concert was post poned due to Covid. Following year 2021 same thing. Then a new date was set! Now concert post poned due to ******* health problems. Now concert has officially been canceled for ********** I have been trying to get my full refund and no one is getting back to me! All the numbers for flatrate tickets are not valid! **** worth of tickets!! I can't believe how this company gets away with this. They shouldn't be allowed to sell anything. Terrible.Business response
09/30/2022
Business Response /* (1000, 8, 2022/09/13) */ Hello, We refunded the customer back in august 29th. She provided two order numbers, one which is not a sale from our company ( XXXXXXXX ). We can't help her in that case. There is proof of the refund attached to this email for order ( XXXXXXXX ) which was a sale from our company. Please advise the customer to close the case and contact the company she bought the tickets from. Thank you.Initial Complaint
06/11/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
So with the pictures included I sent to you, my daughter and I purchased two tickets to a TLC concert for October I believe the 10th of last year to be at the Concord Pavilion. It was canceled. I waited 90 days. Then contacted flat rate tickets Inc and I got nothing but a voicemail or voicemail mailbox is full. I still have not gotten my refund for the canceled event like the terms said would happen and my bank will not issue me a refund because I waited too long. Once again flat rate tickets Inc is not available on the phone or online that I can see. I am looking for my refund .Business response
06/28/2022
Consumer Response /* (2000, 8, 2022/06/28) */ I wish to cancel the case. They finally agreed to issue me a check. Thank you.Initial Complaint
03/25/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
We bought tickets to an event that was cancelled on December 21, 2021. After the event was canceled, I received an email that I would see a refund within 90 days. Still have not received the refund and the number they provided just goes to voicemail (which is full, so you can't leave one). I have emailed customer service with no response. This makes me SO mad that they will not respond since the money should be refunded!!! Help!Business response
07/07/2022
Consumer Response /* (2000, 14, 2022/04/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) It took filing a complaint for them to respond at all. But yes, I finally got my refund!
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Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.