ComplaintsforStudent Advisors
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
In the fall of 2022, a business reached out regarding clearing my student loans through a funding government aid program. Claiming to be under Federal student aid programs with setting up monthly payments that would in turn clear my financial balance. I completed three of the five payments when I begin to reach back out to the company and the phone calls returned in a foreign language. The person who set up my payment plan direct line no longer worked and the website is no longer found on safari servers. Any phones linked to the use to be students advisors are all foreign voicemail boxes. I can no longer dispute the charge with my bank and looking to investigate with BBB for possible refund.Initial Complaint
08/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Fraudulent service for student loan forgivenessInitial Complaint
08/16/2023
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
Student advisors called and promised to wipe the rest of my student loans upon completion of 4 months of payments and payments of 5 dollars after that. They received payments every month. My contact was ***** ****. I can no longer reach the company or my contact, ***** ****. I made the payments and none of my loan was taken care of. Therefore, my money needs to be repaid and this company needs to fulfill their promise.Initial Complaint
06/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
The issue is they keep calling me I advised them every time they call that I was sick and in the hospital and they continue to call me while I was sick from different phone numbers making me even more sick.Initial Complaint
01/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Student Advisors contacted me to help me find a Student Loan Forgiveness program to forgive my student loan. They claimed that if I made 2 payments of $210, the rest of my loan will be forgiven. I made 4 payments of $210 (6/30/2021, 7/30/2021, 9/1/2021, and 9/30/2021). They charged me in total of $840. When I checked my profile on my lender’s site, there was no changes to the balance on my student loan.Initial Complaint
12/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
A fake company called student advisors promised me student debt relief for $195 a month for four months and $5 a month for 280 months and there is no such businessInitial Complaint
11/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Said they could forgive all but $2,040 of my 19,000 federal student loans. I could start payments now for $210 a month for 4 months then $100 after that until the $2,040 was completely paid off. Once I started reading the massive amount of paperwork they sent me I realized it was a scam. I called my bank to cancel the charge and while on the phone with banker the company charged my account. Banker said she would cancel card number and fed ex new card by thursday. I'm just scared that because of the info they have they can take my money. this company is terrible to pray of people that are hard working just trying to give back to the community. I am a nurse for mentally ill disabled persons. I tried calling back the company but it kept disconnecting me. I sent all the emails saying i want to cancel all the charges but i dont know what will happen now. I caught this within 15 mins of getting off the phone with this company. My story is just like all the others ive read of this site. I feel so damn stupid for falling for this. And I'm not a stupid person by any means.Initial Complaint
11/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
An agency called Student Advisors contacted me about a loan forgiveness program. The said that I qualified for a program where I needed to pay $210 a month for 36 months and all of my student loan debt would be diminished. Once I caught on to the scam, I tried to call the company and got no response. The calls always go to voicemail and no one calls you back. I am concerned that they have my personal information. I paid the company once before I discontinued my credit card that they had on file. I got in touch with one person from the fake company and asked to be dicontinued from their repayment plan as I found they used fake personal references for me and had my personal information. They refused to tell me why did this saying that "they cannot disclose that information" The advisors name is ****** ******, phone number: ************. Probably a fake name and number.Initial Complaint
11/20/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
I received a voicemail regarding student loan forgiveness and after 4 payments of 195.00 my student loans would go from 24k to 3k and I just had to pay 10 dollars for 10 years afterward. I’m on my second payment but am seeing all the reviews of scam now.. pls helpInitial Complaint
11/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Company promised to forgive my student loans, hacked my Federal Student Aid account, stole my debit card information, and used a generated signature to sign a contract to pay $210 a month for a total of $840.
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Customer Complaints Summary
16 total complaints in the last 3 years.
3 complaints closed in the last 12 months.