Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:05/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
April 1st 2023 I took my bike in due to them a week prior going inside my primary to fix something . When I got the bike back it was still leaking . On my way there I hit a pot hole which bent my rim and did some other damage . I filed an insurance claim and it’s my insurance company they paid out the claim for CHOPPER GALLERY to replace my exhaust and to change out the gaskets along with other thing. My bike stayed there a month in it now may 18 I got my bike back 2 weeks ago and the they never changed out my exhaust gaskets along with screws falling off the exhaust . I had to take it to another shop and have to pay them $552.44 . To take off the exhaust and add the gaskets . Along with doing the oil change Chopper gallery said they was going to do when I bought the back and they never did . I want Chopper gallery to pay me the 552.54 that I am out due to me not wanting to take the bike back to them after dealing with multiple issues of their mechanics not doing previous work right .
Business Response
Date: 05/23/2023
We reviewed the customers concern / complaint. Although our Tech stated the work was performed correct, we felt it was possible he made an error on the exhaust. We reimbursed the customer $402.00 on 5/23/23 to his satisfaction. (There was not an agreement for our shop to change fluids for Mr ****. so we did not reimburse for that.)
We believe the matter could have been settled more simply had Mr. **** been more Diplomatic in his communication with The Chopper Gallery staff members. He has since been very cordial.
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