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About

Important information

  • Additional Info:
    To avoid delays, please include 1. Store location including street, city and state on Step 2 of the form when submitting your complaint.

About This Business

Genesco Inc. is a Nashville-based specialty retailer that sells footwear, headwear, and accessories in more than 2,225 retail stores in the United States & Canada.

Products and Services

Genesco is a marketer of branded footwear and accessories to customers with clearly identifiable lifestyles through all the channels of distribution where they buy their footwear and accessories. According to information supplied by the company, it offers wholesale distribution of footware. This company offers the sale of mail order merchandise. This company offers the sale of hats.

Business Details

BBB File Opened:
9/1/1961
Business Started:
1/1/1924
Business Incorporated:
10/19/1934
Type of Entity:
Corporation
Alternate Names:
Journeys
Stone & Co.
Underground Station
Shi by Journeys
Journeys Kidz
Genesco
Genesco, Inc.
Kidz
SHI
Little Burgundy
Journeys Canada
Dockers
Business Management:
Mimi Vaughn, President/CEO/Board Chair

Additional Contact Information

Principal Contacts
Mimi Vaughn, President/CEO/Board Chair
Customer Contacts
Ms. Claire McCall, Corporate Contact
Mr. Hal N. Pennington, Chairperson
Mr. John W. Clinard, Vice President of Human Resources
Mrs. Angela K. Dunn, Director of Human Resources
Ms. Sharon Nielsen, Operations Assistant
Ms. Jessica Sayer, Customer Service Manager
Mr. Kalvin Giordano, Manager
Mr. Maurice Hill, Plant Manager
Mr. Bill Pendergraft, Plant Manager
Mr. David Turrentine, Executive Officer
Mr. Ryan Montgomery, Complaint Specialist
Ms. Laura Van Sickle, Director
Mr. Ted Macias, Vice President of Customer Service
Mr. Tony Estes
Mr. Mikailu Kano, Site Manager
Mr. Rick Drew, Director of Customer Service
Karen Craig
Ms. Emma Drake, Senior Manager
Mrs. Hannah Ogan, Team Leader
Ms. Ivette Trejo, Customer Service Representative
Ms. Selena Nunez, Customer Service Representative
Fax numbers
Other Fax: (931) 433-8391
Other Fax: (931) 364-2197
Other Fax: (615) 367-7483
Other Fax: (800) 654-2371
Additional Phone Numbers
Other Phone: (800) 424-2854
Other Phone: (615) 367-8283
Other Phone: (800) 345-6983
Other Phone: (615) 866-6765
Other Phone: (931) 433-3501
Other Phone: (931) 364-2285
Other Phone: (931) 634-2197
Other Phone: (615) 367-7997
Other Phone: (866) 597-5439
Other Phone: (615) 771-2417
Other Phone: (931) 553-2100
Other Phone: (931) 221-0600

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