Reviews

This profile includes reviews for Red Pocket Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Red Pocket Mobile

  2060-D Avenida De Los Arboles Ste 288 Thousand Oaks, CA 91362-1376

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  Red Pocket Mobile

  18818 S Dixie Hwy Cutler Bay, FL 33157-7709

Review Details

• Review fromGabriel I

  Date: 04/16/2025

  1 star
  Red Pocket mobile didn't provide the phone service i paid for, they refused to give me a refund, and sold my personal information. This is the worst stuff and these people are criminals.

• Review fromMarc S

  Date: 02/08/2025

  1 star
  My own experience with Red Pocket Mobile has been painfully difficult and expansive with more than a week of downtime. Their Mexican support is incapable of giving a simple, direct, straight answer and they leave you on hold for, on occasion, more than an hour before you can speak to a supervisor. And when you finally get someone who appears to be competent they tell you they will call back "in 24 hours" - and they never do. I'm fed up with their incompetence and stupidity. I have gone to a vastly superior and reasonably priced cell phone service provider: Jethro Mobile, with terrific plans offered on eBay and on their website. STAY AWAY FROM THESE ******.

• Review fromCindy Z

  Date: 12/25/2024

  1 star
  I have been using Red Pocket for 7 years and their service was OK. But this year when I tried to renew my plan, I received an error message saying that my credit card was linked to another account so I couldn't use it to pay. I used this card to buy a $2 add-on for my husband weeks ago, when he was out so I had to do this for him. I didn't receive a warn saying that this card would be linked and I wouldn't be able to use it for any other account. Now I couldn't pay my own plan with my own credit card. This is ridiculous. I talked with customer service. The agent told me she needed all my account and my husband's account information and it would take 24 hour to remove my card from his account, and I need to wait for another 24 hour to use my card. I am not happy with this. But the agent said this is all she could do, after one hour staying on the online chatting. I requested to talk to a manager but she just let me wait and wait. If they try to avoid credit card theft, they could have verified the card holder's name, or at least given a warn when I made the payment. Instead, they linked my card to an account without my acknowledge and approval. And they refuse to correct it immediately..

• Review fromxiaohua c

  Date: 11/21/2024

  1 star
  When I had an issue setting up the phone for service, they said I had to call to switch network between different GSMA network. When I did, had me on the phone for over 40mins, and still couldn't finish the job. Totally incompetent customer service.

• Review fromFENG L

  Date: 11/20/2024

  5 stars
  I think redpocket is good. You can always get the customer service within 2 min even though the signal sometimes is not good. But it is acceptable. The plan is great too.

• Review fromJames L

  Date: 10/12/2024

  1 star
  ***** ******, why does this kind of scam business still exist? They lured you in with low price but of course you got low quality service. The signal is never great, and the internet speed is not stable. I understand that I did not pay for prime plan. However, they changed my son's (16 years old) plan to a random plan and charged my credit card without any notice. I caught that and they terminated my son's number without letting us to port it out. Good news is that the credit card will issue my money back. Just want to warn people about this notorious company. Lesson learned for the number porting. Contact the good buissness (the one that you want to bring your phone number) first and finish the buissness and do not alert the bad buissness till the very end.

• Review fromJoyce G

  Date: 10/02/2024

  1 star
  THEY TOOK PAYMENT FOR BOTH ORDERS OUT OF MY ACCOUNT AT THE SAME TIME AND DATE. I was told by the customer service representative before I made the order that I had to order card and phone separately which I did. They email me confirmation for the phone card and on a separate email telling me that my other order may be fraudulent and is at a high risk and I must send them photo identification. They have already taken payment for both. Why is one considered high risk and the other wasn't? The same information was on both orders so both should have been considered high risk and no money should have been taken from my account. I tried for 2 hours to cancel the orders which seemingly did not occur. The first customer service representative left me on hold - the second representative hung up in my face after she at made the statement that there was a difference and I asked her what the difference was - and the third could not confirm that the order had been canceled. But one thing the first two didn't do was trying to convince me to send them my information. So in order to try to not lose my money I had to comply. Which I'm learning I'm probably still going to have problems with red pocket mobile. Now my photo ID is out online, which is something I don't do. They have horrible customer service _ they force you to do their bidding and/or lose money _ you must use their SIM cards which don't work with the majority of phones and I haven't received their products yet but I'm quite sure I will have problems with activation and phone if I received them.

• Review fromDirk H

  Date: 09/19/2024

  1 star
  Easy to get in, hard to get out… when I had decided to leave Red Pocket and was ready to port my cell-number to a new carrier, Red Pocket purposefully made it difficult. After explaining my self a few times they finally gave me the acct. no. and transfer PIN. My new carrier could not take the number over and received the information by the system that the PIN is incorrect. I called back red pocket and after an extra long verification method of my account I have been provided with the same PIN. After I have mentioned that the PIN seems not to work to take the number over they assured me that everything is correct and that this information would be all I need. At the new carrier a manager later found out that there is an additional “number protection” active which needed to be removed in order to transfer the number. After calling Red Pocket back the third time and bringing up the “number protection” they knew right away about it. Statement of the representative was: “… it’s our policy…” what is? Playing games with customers who decided to leave? Thumbs down Red Pocket

• Review fromBarry L

  Date: 08/06/2024

  1 star
  Their business practices should be illegal. I would give zero stars if I could. I don't have enough space to fully describe the fiasco that went on. They locked up my phone, told me they would not give me a refund, then kept my number locked so that I could not get service through another provider. Some of the worst customer service I have ever experienced and left me without use of my phone and they told me they would not give me a refund even though their eSIM would not work for me like it was supposed to. I spent hours with their online support, banging my head against a wall. I had to keep repeating myself, as if every time the tech came back to me it was actually a different person. This went on with one session in the morning and another that evening after finding that no one locally carries Red Pocket SIM cards (which they now decided I need), including the stores Red Pocket told me to go to. It was only after locking up my phone that they told me that my phone was an exception and their eSIM would not work with it. Dealing with their customer service online became a true sanity test. Absolutely maddening and time-wasting, hours of it, as if your time does not matter and they are actually getting nowhere with a resolution for you. They offered to mail me a SIM card, which meant I would be without my phone for days. I said I wanted to cancel the deal since I had just tried to switch to them and it wasn't working. I was told that I would have to wait for my service to be active with them for 24 hours in order to cancel with them and that they would not refund my money. So I contacted them the next day, for the third time, and was told my number had been ported out, unlocked. I went to a local cell phone service provider to get service from them and waited for 45 minutes trying to get service with them and they had to call Red Pocket AGAIN to get Red Pocket to actually unlock my number so that I could get service from the new provider.

• Review fromBrian B

  Date: 07/30/2024

  1 star
  Purchased the 20GB Unlimited plan which is advertised as 20GB of high speed data, then reduced data speeds after 20GB. Once I hit 20GB, my data was turned off entirely with no access. Customer service was unable/unwilling to resolve the issue, telling me to upgrade my plan or wait until my subscription renewed. Very deceptive business practice. Buyer beware. There are better options available than Red Pocket.