Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was directed to this website by an individual tied to an ad from Craigslist on a room to rent, which might have been a scam artist. I was informed that there was a 7 day trial for $1 (which I canceled a day or so later, which I was double or triple charged there) and then a monthly charge of $39.94. To my knowledge, I didn't get the refund back from the trial and I was also charged the $39.94 despite the cancelation of the membership before the 7 day trial ended. During my phone call with the company, I was informed over the phone that I have to fill out a form and also call them when it's sent in order to get the refund for the services I don't use. They need to stop collecting money from those who canceled their membership as I feel that they are scamming people of their money, and I feel that their practices are fraudulent. My request is for not only an apology from them, but also about refund and to stop collecting monthly fees from those who no longer use their services.

  Business Response

  Date: 03/14/2025

  Our findings show that on 03/02/2025, the customer successfully enrolled in a 7-day $1.00 trial membership to CreditReview.co.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership exactly 7 days after the trial started.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  The date of the initial billing is also provided in the Welcome Email.

  
  We offer our customers multiple options to cancel their accounts, they may contact our customer service center during business hours, email us anytime or online using our “Contact Us” page, to cancel their service.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on his/her monthly credit card statement.  Again, we have no record of the customer contacting us during the trial either by phone or email. We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  
  On 03/09/2025, the customer called our customer contact center and spoke with a customer representative to cancel their membership and requested a refund. The customer representative canceled the customer’s membership and explained the refund policy regarding a short refund application, since the charge was valid. The agent sent the customer a cancellation confirmation and refund process emails.  

  
  Although we have no doubt as to the validity of the charges, we apologize for any inconvenience or misunderstanding to the customer. On 3/10/2025, as a one-time courtesy, we provided the customer with a refund.  Please let us know if you require further information.

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a membership that I have canceled multiple times but they keep charging my account $39.94. I have tried contacting them several times using all of their forms of communication that they provide on their website. The phone number they give to call says it is not a working number. I have received no response to my email and they even give you a number to text for help and still no response. I would like my money reimbursed because I don’t want there services nor do I need them.

  Business Response

  Date: 02/12/2025

  Our findings show that on 01/11/2025, the customer successfully enrolled in a 7-day $1.00 trial membership to CreditReview.co.  

  
  In the complaint the customer states that they tried to contact us multiple times via the 800 number and that they attempted to utilize the multiple cancellation options with no success.

  
  We have tested the customer service 800 number and have found it to be in good working order. We have no record of the customer attempting to contact us during the trial period to cancel the membership or after the membership commenced either by phone or email.  We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.

  
  Upon receipt of the BBB on 02/10/2025, the customer’s membership was canceled as requested and as a one-time courtesy a refund was issued. Please let us know if you require further information.

• Initial Complaint

  Date:12/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fell for their 1.00 7 day free trial scam and canceled minutes later when I found out that they were going to charge you 39.95 after 7 days. I called because when I tried to cancel online they suckered you into a longer more expensive term and you had no choice but to click the only button there. When I called I told the guy I wanted to cancel and I wanted my 1.00 refunded... he said it was canceled and there would be no more charges. No I have been charged 39.95 AND..... there is no way of getting my money.... I want a refund and I want something done with this company.

  Business Response

  Date: 12/20/2024

  Our findings show that on 12/06/2024, the customer successfully enrolled in a 7-day $1.00 trial membership to CreditReview.co.  The customer did not contact us during the trial period to cancel the membership either by phone or email.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.

  
  In the complaint the customer stated, when she called she told the guy she wanted to cancel and  wanted the 1.00 refunded,  he said it was canceled and there would be no more charges.

  
  Again, we have no record of the customer contacting us either by phone or email. We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.

  
  On 12/16/2024, the customer’s account was canceled and as a one-time courtesy a refund was issued. Please let us know if you require further information.

  Customer Answer

  Date: 12/24/2024

  
  
  Complaint: 22688707
  
  I am rejecting this response because: i have been charged a fee on my credit card in the amount of 39.97 from Credit Review. I DID TALK with a gentleman at that facility and he rudly told me they will not refund and that my account would be canceled. If my account was cancelled.... how is it i still have this charge on my credit card. I want the 39.97 refunded. If you have record of what you call a trial membership (for this was not advertised as a trial membership to anything...) then refund my money of 39.97.... then cancel the membership that is not a membership but a scam for banking information.  
  
  Regards,
  
  S****** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 12/27/2024

  We apologize for any inconvenience to the customer that the account was not canceled as they stated.  Unfortunately, we are not able to find any record of a call with our customer support center, but per the customer’s request, the account was canceled and a refund was issued for the $39.94 on 12/16/2024.

• Initial Complaint

  Date:12/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a loan online, but was required to check my credit. Credit review uploaded on the screen and clearly stated that it was a free credit report. I started to fill out the information required, which included my debit card that they said would not be charged. I never received a credit report and when I found out that it was for a credit review service and not for a free credit report they had charged my card one dollar and then $7.94 for their services I called the company and stated the previous and they refuse to give a refund because they said it was against company policy. even though I got a text from my bank asking was this a fraudulent charge I replied yes but my bank mistakenly let the charge go through anyway now I am having to dispute the charges with my bank, which could take up to 90 days and still not get my money back I See these immoral practices all over the Internet, but the problem is you don’t know until they’ve got your information and have charged you

  Business Response

  Date: 12/20/2024

  Our findings show that on 12/06/2024,  the customer successfully enrolled in a 7-day $1.00 trial membership to CreditReview.co for a Single Credit Protection Plan and opted for an Additional Identity Protection Plan.  The customer did not contact us during the trial period to cancel the membership.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the weekly membership.  All of these details, including trial length, trial price, the weekly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  

  
  In the complaint the customer stated, I was offered a loan online, but was required to check my credit. Credit review uploaded on the screen and clearly stated that it was a free credit report. I started to fill out the information required, which included my debit card that they said would not be charged. 

  
  Our affiliate partners offer our services to their customers, but the pop up advertisement clearly states sign-up is optional and that there is a $1.00 fee for the trial. 

  
  In order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The CVV number and billing zip code provided during the registration were an exact match with what is on file with the cardholder’s issuing bank.  The email address and telephone number used to register the account also match the information provided in the BBB.  We have no access to the customer’s personal or financial information.  The customer did not complete the verification process, therefore was unable to access their credit score or credit reports.

  
  We provide our customers with multiple options to cancel their accounts, they may contact our customer service center during business hours, email us anytime or online using our “Contact Us” page.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on their monthly credit card statement.  Again, the customer did not contact us during the trial period. We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  
  On 12/13/2024, the customer called our customer service center and requested cancellation and a refund. The agent attempted to explain the sign-up process and the refund policy, but the customer insisted they did not sign-up.  The agent canceled the account per the customer’s request. On 12/16/2024,  as a one-time courtesy, we have provided the customer with a refund. 

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I'm attempting to get resolution to this issue of National Credit Review continuessly taking money from my bank account after several times sending them messages that I have not signed up for anything they offer, nor was it even a promotional thing I would have signed up for since I already have a bank that helps me with my credit...now because of National Credit Review, my credit score has dropped due to them taking money that was set aside for my bills, and I have now missed payments that are due on payment arrangements with certain companies! This has happened twice . Once in 11-29-2024, and now once again they took another $9.94 this morning! I have gone on their site and contacted them via their web site explaining I want them to stop any further transactions of taking money from my account since I revoked all and anything they say they have of me giving them permission to take any funds from my account. I don't have copies of those messages since it was through their site and I failed to screenshot any of the four or more messages I have sent them stating that I was not authorizing them any access to my bank account, and that I wanted full refund. As if today the total now is $31.32! I wrote them after the first $1.50 was taken out on 11-11-2024! Therefore they have since stolen a total of $29.82 since my first message almost a month ago! (11/11-$1.50, 11/18-$9.94, 11/29-9.94, and 12/6-9.94) Which I should add they have NEVER responded to not once. And I did look everyday, even checking my spam! I unfortunately don't have a phone that works by making calls so I only have messages as a way to communicate with them. But when I send through their site it gives me the option I do believe to cancel. It doesn't say it can only cancel anything via phone calls. Plus there is nothing for me to actually cancel, since as first stated I did not sign up for anything with National Credit Review and I want all my money returned to my bank account immediately!

  Business Response

  Date: 12/11/2024

  Our findings show that on 11/10/2024, the customer successfully enrolled in a 7-day $1.00 trial membership to CreditReview.co for a Single Credit Protection Plan and Additional Identity Protection.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the weekly membership.  All of these details, including trial length, trial price, the weekly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  

  
  In order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The CVV number and billing zip code provided during the registration were an exact match with what is on file with the cardholder’s issuing bank.  The email address, telephone number and street address used to register the account also match the information provided in the BBB.  The customer also accessed their credit score and viewed other features, so they would have had to answer personal questions from public records that only they would have known.  We have no access to the customer’s personal or financial information.

  
  In the complaint the customer states that they tried to contact us via our website and left multiple messages with no success or response.

  
  We have tested the fillable form on the Contact Us page on our website and found that if the customer did not select a Subject in the drop down menu, the form would not be submitted, but no error message would appear and we would not receive the customer's message.  We apologize for the inconvenience and are working with our IT team to correct the issue immediately.

  
  On 12/09/2024, the customer’s account was canceled and as a one-time courtesy, we have provided the customer with a refund. Please let us know if you require further information.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/2/2024, I was trying to apply for a loan part of that loan was I needed to sign up for credit review which was a 7-Day trial for a dollar add my credit score and then we would be able to cancel the membership. I successfully enrolled in a 7-day $1.00 trial membership to creditreview.co. I immediately tried to cancel membership as after I filed for the 7-Day review the option for the loan disappeared I couldn't even continue with that page. When I clicked on canceling membership it brought me to a 800 number. It stated that the number could only be called during certain times of the day. So I immediately called the next morning. I tried calling this number 18 times. At which time the number says server unavailable. So that I tried to go back on the page and email them with a immediate reply email stating that this was an invalid email. So I went back on their page and there is an option to talk to somebody immediately. I filled out all my information and every time I hit submit it would return to the same page with a blank form it would not let me go any farther. There is no way for me to cancel my membership. I have tried all three ways that their page offers. Their website states that they provide customers with multiple options to cancel their membership. Customers may contact customer service center during business hours however when you try to call the number you cannot get through, email anytime however the email does not work, or online using “Contact Us” page. However you cannot go any further once you get on the contact us page you fill out your information and every time you hit submit it just returns to the same page and does not submit. Customer service center contact number can be found on our website. In addition, contact number is located next to the transaction on their monthly credit card statement. They state that they provide customers with a cancellation number however the phone number does not work neither does the contact us page

  Business Response

  Date: 12/06/2024

  Our findings show that on 12/02/2024, the customer successfully enrolled in a 7-day $1.00 trial membership to CreditReview.co.  

  
  In the complaint the customer states that they tried to contact us multiple times via the 800 number and that they attempted to utilize the multiple cancellation options with no success.

  
  We have tested the customer service 800 number and have found it to be in good working order.  We also tested the fillable form on the Contact Us page and found that if the customer did not select a Subject in the drop down menu the form would not be submitted, but no error message would appear.  We apologize for the inconvenience and are working with our IT team to correct the issue immediately.

  Upon receipt of the BBB on 12/03/2024, the customer’s membership was canceled as requested. Please let us know if you require further information.

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund from Creditreview.com supposed to get it nov15th it's Nov 23rd, now i called them they gave me the runaround I called my bank and they have nothing except the 29.94 that was taken out can someone help me maybe a call to them im 67 on a very sm income 29 bucks may be nothing to some folks but it's a lot to me. Thank you for any help you may give me. There phone number and address is 800-***-**** ******* *** ***** ******** *LVD,200 Thousand Oaks CA. 91362

  Business Response

  Date: 12/03/2024

  Our findings show that on 11/03/2024, the customer successfully enrolled in a 7-day $1.00 trial membership to CreditReview.co. The customer called on 11/11/24 requesting the cancellation of the account and a refund. The representative who handled the call explained the services and offered a discounted membership and shopping coupon in an effort to retain the customer.  The customer stated multiple times he just wanted to cancel and receive a refund.  The agent proceeded to explain the refund policy and ultimately offered to complete the refund application for the customer. 

  
  On 11/23/24, the customer called for a status on the refund as he had changed his card. The agent issued the refund immediately and explained that it would be returned to the original method of payment. The customer was satisfied with the outcome.

  
  Please let us know if you require anything else.

• Initial Complaint

  Date:11/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked out their system for $1 the canceled the same day following link on email. Since then I discovered that I have been getting charged many of times over. I filed with bank about false charges and was only refund one of these charges that should bot have been for over the last 11 months. I looked into it and I am not the only one who has been scammed by this company. Amount not refunded that should have been is 523.81 I attached picture of emails I never saw due to large numbers of emails and the only one I interacted with was the first one where I followed link to remove subscription on sane day checked out their site. I use Credit Karma and felt did not need their service after looking at what they had to offer. Main point is I canceled same day as signed up then got charged anyway.

  Business Response

  Date: 11/26/2024

  Our findings show that on 12/03/2023, the customer successfully enrolled in a 7-day $1.00 trial membership to CreditReview.co.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced either by phone or emai.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  

  
  In order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The CVV number and billing zip code provided during the registration were an exact match with what is on file with the cardholder’s issuing bank.  The email address used to register the account also matches the information provided in the BBB.  The customer also completed the verification process, so they would have had to answer personal questions from public records that only they would have known.  We have no access to the customer’s personal or financial information.

  
  Customers may contact our customer service center during business hours, email us anytime or online using our “Contact Us” page, to cancel their service.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on her monthly credit card statement.  Again, the customer did not contact us during the trial period. We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  
  In addition on 3/31/2024, the customer enrolled in 7-day $1.00 trial membership to Rentbeforeowning.com and called our contact center to cancel the membership on the same day.  The customer did not mention his account with CreditReview.co.  As CreditReview.co is a different contact center the representative handling the call would not have known about the CreditReview.co account, therefore the account was not canceled at that time.

  
  On 11/13/2024, the customer’s account was canceled and refunds were issued for the 2 most recent charges.   On 11/20/2024, the customer emailed in response to the cancellation email requesting all remaining charges be refunded. As a one-time courtesy, we have provided the customer with an additional refund.  Please let us know if you require further information.

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not want credit checks please u throw my account in over draft cancel me I do not want this please call me ###-###-#### or call my house ###-###-#### please Virginia p**** *****. Thank u

  Business Response

  Date: 11/21/2024

  Our findings show that on 11/10/2024, the customer successfully enrolled in a 7-day $1.00 trial membership to CreditReview.co and on 11/18/2024, the customer called our customer service center and requested cancellation and a refund.  The representative canceled the membership after offering the customer a discounted rate to retain the membership and explained the refund process.  The customer declined the discounted price and accepted the refund application but did not return it.

  
  On 11/18/2028, as a one-time courtesy, we have provided the customer with a refund. Please let us know if you require further information.

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to cancel my membership with CreditReview.com with no success. There is no option or guidance on the website or when logged into your account, other than to contact them by phone during operation hours (I have, and have been left on hold for over 40 minutes each time never got an answer) the second option is to fill out a form sending them an email but when you select the subject field 'cancel' it redirects you to login and this process repeats thus it is useless and not functioning. I have tried sending a regular email and no response, this is my attempt to cancel this membership and I am keeping track of each attempt to communicate this now. I hope to resolve this matter soon.

  Business Response

  Date: 08/27/2024

  In response to the complaint, our findings show that on 11/19/2023, the customer successfully enrolled in a 7-day $1.00 trial membership to creditreview.co.  The customer states there is no option to cancel.

  We provide our customers with multiple options to cancel their membership. 
  Customers may contact our customer service center during business hours, email us anytime or online using our “Contact Us” page, to cancel their service.  Our customer service center contact number can be found on our website.  In addition, our contact number is located next to the transaction on their monthly credit card statement. We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  The customer states they called and were on hold for 40 minutes.  We found a record of this customer calling on 08/22/2024, and was in our que for 8 minutes and 15 seconds, and then the customer disconnected the call.

  We have no record of the customer sending us an email.

  Upon receipt of this complaint, the account was canceled, a cancellation email was sent, and as a courtesy a 1 time refund was provided to the customer.

  No further action is required.  Please contact us if you have additional questions.