Customer ReviewsforAmeriHome Mortgage Company

This company since my mortgage was transferred to them at the start has almost no customer support to zero customer support. I just received notice that my mortgage is now being transferred to another mortgage company with no other explanation what so ever. Amerihome states in the letter as of the 2nd they won't accept my payment, however, mine is due on the first! The new company won't have my account setup until July 9th so besides snail mail and waiting to hopefully make my payment on time. Any instructions besides mail nope. Was I notified in a timely manner nope. Not to be able to make a payment on a conflicting timeline. Also received this on a Saturday and can't have a rep to help with claims or payments in customer service? Also if a debt is not in collects you shouldn't have to play the message "this an effort to attempt to collect a debt" is the loan a debt yes, however, is it in collections? And do yall email customers or is it only snail mail so your customer have to make snap choices to catch up to you?

Thank you for forwarding Mr. O'*****'s concerns to our attention and allowing us the opportunity to respond.  AmeriHome Mortgage LLC, ("AmeriHome”) strives to provide superior customer service and process all transactions in a timely and accurate manner.  Upon receipt of the BBB notification, our office is in the process of completing a thorough review of Mr. O'*****'s loan to ensure that his concerns are addressed.  Upon completion of our review, an AmeriHome representative will respond directly to the customer.

Very Poor Communication I had some bank fraud on my checking account and when I noticed it I immediately called AmeriHome and informed them of happened. I let them know that it was effecting my mortgage payment. They said that they understood and offered to help. I followed up with a couple of calls because I was concerned about how this was going to affect my credit and payment history. The representatives told me on a couple of occasions that once they made their decision they would move my payment to end of the loan and I would be brought current. Once the decision was made AmeriHome was going to move my payments to the end of the loan but they would report me late for 90 days even though I was told by their representatives opposite. AmeriHome can’t be trusted they will tell you one thing but do the total opposite. They will mislead you to thinking they are understanding but they really aren’t.

AmeriHome values all customer feedback.  Upon completion of our review, an AmeriHome representative will respond directly to the customer.

Amerihome has terrible customer service. Every time I call I get a different answer/explanation about why my payment went up. Then they told me it was because property taxes increase and flood insurance, but the numbers just don’t add up. They keep saying I need to get a refund from flood insurance, flood insurance claims they never received a payment. Policy was canceled and never received notification. Then they purchased an extremely expensive policy and didn’t let me know until 7 months later. I have asked to speak to supervisors but there is never one available. It truly is very shady and no one can offer a break down of the increase in payment.

We are sorry to see that your experience has been less than satisfactory. Our office would like to review your background information. However, I am unable to identify your unique information using your screen name alone. Kindly email us at [email protected], so we can be of further assistance.

I apologize, for the below response we have located your information. AmeriHome values all customer feedback.  Upon completion of our review, an AmeriHome representative will respond directly to the customer.

Their Communication Skills ****! Upon the acquiring my new home in June of 2023, I was notified at closing that Amerihome Mortgage Company was going to be my mortgage company. All was fine until I noticed that my normal Monthly Scheduled ACH Mortgage Payment did not occur from my checking account for the month of May. Upon further investigation, I discovered a notice on my dashboard indicating an unread notification. I opened it up, and low and behold I see a notice indicating that my loan had been sold effective May 1! Up to that point I received no email, no snail mail, no phone or text notification. Is this a respective way to run a business? I would highly recommend avoiding doing business with this company. Their communication Skills Suck!!! If I could give them a 1/2 of a star I would.

Thank you for forwarding Mr. Ca*****s concerns to our attention and allowing us the opportunity to respond.  AmeriHome Mortgage LLC, ("AmeriHome”) strives to provide superior customer service and process all transactions in a timely and accurate manner.  Upon receipt of the BBB notification, our office is in the process of completing a thorough review of Mr. Ca****'s loan to ensure that his concerns are addressed.  Upon completion of our review, an AmeriHome representative will respond directly to the customer.

This company has been the most disappointing experience I've ever had. The customer service representatives are uninformed and dishonest over the phone. It takes about seven minutes just to speak to a real person, who then proceeds to provide false information. I strongly advise against financing your home through this company. In the two years I've been with them, I've encountered nothing but problems. They seem completely negligent and solely focused on profit. This company mistakenly paid my escrow to the wrong insurance company, leading to a sudden increase in my mortgage payment without any prior notice. Despite my efforts to rectify the situation by paying over $2600 towards my escrow account, which wasn't my mistake to begin with, they still charged me the escalated payment. Even after contacting them three times and confirming that my payment would revert to the original amount, every customer service representative assured me that I wouldn't be charged the increased rate anymore. The payment came out and it was higher than it should have been and I called again and spoke to a manager, J****, that said he cannot help me and basically just wanted to get off the phone with me. This is the worst mortgage company you could possibly go with!!! I would give 0 stars if that was an option.

Thank you for forwarding Mrs. H*****'s concerns to our attention and allowing us the opportunity to respond.  AmeriHome Mortgage LLC, ("AmeriHome”) strives to provide superior customer service and process all transactions in a timely and accurate manner.  Upon receipt of the BBB notification, our office is in the process of completing a thorough review of Mrs. H*****'s loan to ensure that her concerns are addressed.  Upon completion of our review, an AmeriHome representative will respond directly to the customer.

Do not rely on Amerihome customer service. Go through regulatory channels to apply pressure so you are not overpaying. In my case - I've received two escrow adjustment/shortage statements from Amerihome in the last 5 months. The first for slightly more than $900 and a $47 increase in monthly payment. That makes sense given the county's reassessments at the time. The second arrived on April 9, 2024 - claiming I owed more than $3,100 and, if paid, would increase my monthly payment by about $180. All in, with the shortage they claim I owe, and the payment increases - it adds up to more than $5,000 over what I expected to pay. My prop. tax appeals attorney wrote back to me basically saying the shortage is way disproportionate to the tax increase on my property. He's very dubious of their calculation. In 2019, they mailed a notice to me, claiming my property taxes projected to increase 300% - totally erroneous based on the statement later provided by the county assessor. I was able to rectify this. Clearly - there's a pattern here. My advice to anyone here is to not rely on just Amerihome's customer service to reconcile these shortage matters. Research the regulatory agencies with oversight of mortgage servicers and copy them on all communications. Be vigilant. From what I am reading, people are getting fleeced.

We are sorry to see that your experience has been less than satisfactory. Our office would like to review your background information. However, I am unable to identify your unique information using your screen name alone. Kindly email us at [email protected], so we can be of further assistance.

Agree! WORST customer service, billing practices ever!!! Very shady company! Will be refinancing elsewhere ASAP! Our loan was "bought" /transferred to them also. Trying get through their phone system is ridiculous!! Mail payment priority mail/certified so we can track it (which of course is added money to mortgage payment in a sense). They take at minimum a week to post payment after receiving and has been 12 days in a few instances! We have also had unresolved issues with their billing as they had a fee on 10 months ago . We included payment on check mailed and they continue trying to bill for it!!! Their accounting is horrible! Have sent them proof of payment several times .no result!!!

AmeriHome values all customer feedback. We received your information and are reviewing the background in our effort to provide a swift resolution. We kindly appreciate your patience.

They are a terrible company that is inconsistent in their billing. My bill changed over 400 dollars in one month, even though I had been overpaying for years. They claimed it was due to tax increases, even though they had sent a refund for the overpayment of the previous year's escrow. To remove escrow, you have to send a signed letter or fax, and they will review it and send a response by mail. The customer representative couldn't even send an email with the address. My loan was sold to them, so I never had a choice but to deal with this company.

AmeriHome values all customer feedback. We received your information and are reviewing the background in our effort to provide a swift resolution. We kindly appreciate your patience.