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Find a Location

Whitenicious by dencia has 1 locations, listed below.

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    Business ProfileforWhitenicious by dencia

    Skin Care

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    766 Hampshire Road Unit B, Thousand Oaks, CA 91361
    BBB File Opened:
    1/24/2018
    Years in Business:
    9
    Business Started:
    10/21/2014
    Business Started Locally:
    10/21/2014
    Type of Entity:
    Partnership
    Alternate Business Name
    • Whitenicious Inc
    Business Management
    • Customer Service, Manager
    Contact Information

    Customer Contact

    • Customer Service, Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/22/2022

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    I made a purchase online with Whitenious, At the end of February I was tracking it the whole time they said it was delivered by the USPS so that meant by mailbox, I went to check the mail the same day was not in there it was on a Friday I contacted the Post Office the following week they said they had sent it back so from there on I kept trying to contact the company by email's Instagram no response now they finally responded back a few weeks later sent me a picture of my package she was really rude and said she will only resend if I pay for shipping, I can't afford that and I requested for a refund no response.

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tessa J.

    1 star

    02/10/2023

    Before using this product, I looked up the company on INSTA to see what others are saying about it. There were many positive reviews so I decided to try it to see if it will help with my dark spots and hyperpigmentation. I bought the cream for inner thigh and another for dark spot removal on my face. I used both creams for about a week and realized that the one for dark spots did nothing but the other one for inner thigh had lifted my skin completely and a huge white spot remained along with blotchiness causing my skin to be uneven. I decided to stop using it to see if my skin would get back to normal but it's been almost a year and I still have this huge white patch where my skin was lifted and the rest of the skin surrounding it is dark with smaller white patches. The worst part is, I believe this is a PERMANENT issue. In the summer the area got darker but in the winter it revert right back to this huge white spot. I feel so self-conscious about my skin and so very uncomfortable. What makes things even worse, I used that same cream on my feet (at the same time) to try to remove the hyperpigmentation I sustained while on vacation. Now my feet are patchy white with blotchy spots - a totally different colour from the rest of my legs. I can't wear shorts anymore because I am so ashamed. I don't know what else to do. I long for my dark skin back but have no idea what to do to remove these white areas on my feet and inner thigh. I have reached out to the company who told me to keep using the cream to even out the darker part. Well why would I? My intention for using the cream was not to change my skin colour - all I wanted was even skin tone. If someone has been in a similar situation, please reach out to me and share your story and recommendations. I think my next step is to file a lawsuit against this company because my self confidence has taken a huge head dive.

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