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Business Profile

Swimwear

Sunny Bunny Swim

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimwear.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two bathing suits and I didn’t receive either bathing suit. I only had confirmation that one bathing suit was being sent. I emailed the company multiple times on separate occasions and messaged on Instagram with no response. I was not able to cancel the order or get a refund because I could not get a hold of anyone.

    Business Response

    Date: 02/28/2024

    Our system shows that these orders shipped out our warehouse already, our apologies for the inconvenience. Both orders have been refunded. If you need any additional assistance, please don’t hesitate to reach out to us. You should be receiving an email confirming your refund shortly.

  • Initial Complaint

    Date:06/08/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received package and business does not answer any emails. Poor customer service. Sent 2 refund requests with order number and have not heard anything. All they emailed was that label was generated but package has not been sent out.

    Business Response

    Date: 06/27/2023

    We are so sorry for the delay in response time. We went ahead and issued you a full refund for order #161831. You should've received an email with confirmation. 

    Please allow 2-5 business days for the funds to be back in you account.

    Thank you so much for your patience and understanding!

    -Sunny Bunny Swim Team

  • Initial Complaint

    Date:03/08/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on May 19, 2022 on their website and never received it. I was charged for the order and was sent an email that a shipping label was created, but the package never was shipped. I have tried to contact the company numerous times but never received a response.

    Business Response

    Date: 03/26/2023

     

    We are so sorry to hear you never received your bikinis. We went ahead and issued you a full refund of $15.99 USD. You should've received an email confirming your refund.

     

    Thank you for your patience and understanding. 

     

    -Sunny Bunny Swim Team

  • Initial Complaint

    Date:10/20/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought swimwear from Sunny Bunny May 19, 2022. Order #: 159860. I then received a tracking number for said swimwear July 7, 2022. To this day, the tracking was never updated/product was never shipped. Tracking number: 94*********57493491078. I tried reaching out to the business October 13, 2022 for a refund. I have received no response. This seems like a scam as I know I am not the only one with this issue.

    Business Response

    Date: 11/01/2022

    Hello S********


    We went ahead and issued you a full refund for order #159860 for you. You should have received an email confirmation of the cancellation and refund.


    Please allow 3-4 business days for the refund to be credited back to your account.


    If you need anything else, I am just an email away!
    -Sunny Bunny Swim 

    Customer Answer

    Date: 11/02/2022



    I have reviewed the response made by the business in reference to complaint ID 18210208, and find that this resolution is satisfactory to me.

    Regards,

    S******* ********




















  • Initial Complaint

    Date:08/29/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a swimsuit from Sunny Bunny Swim on May 19, 2022. I emailed the company after waiting the 6-8 week period for shipping on 7/25/2022. They emailed me back on 8/2/22 saying the suit I ordered was out of stock and I needed to pick a different one and they would expedite shipping. I sent an email on 8/3/22 with my new order and no response. I emailed again on 8/9, and on 8/13, I requested a refund and heard nothing. I sent a message from a different email on 8/24 and I haven’t heard anything. 

    Business Response

    Date: 08/30/2022

     

    We are very sorry to hear you never received your package. Unfortunately your bikinis were lost with our shipping carrier, USPS. 

     

    We went ahead and issued you a full refund. Please allow 3-5 business days for the funds to be back into your account.

     

    Please let us know if there is anything else we can help you with.

    -Sunny Bunny Swim Team

  • Initial Complaint

    Date:08/12/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When this company had come out with their new swimsuit line in May, I placed an order for 2 swimsuits and did their 4 for 1 deal on June 3rd. I was patient and since I ordered before from them I knew their 4 week processing time was pretty accurate. It had been over 4 weeks and I still hadn’t received a tracking number. Finally on July 21st I received an email saying it was now on its way. 10 days AFTER it was supposedly shipped out (August 2nd) I was sent a mass email saying that one of my swimsuits I purchased back in JUNE is now out of stock and I need to choose a new one. I am highly disappointed because I ordered that specific suit 2 months ago and they now tell me that it’s out of stock after saying it had already been shipped, forcing me to choose another and then it will be sent out. It is now August 12th and I have not received a response back letting me know they received my reply email nor have I gotten an updated tracking number. I was also promised in that email that it would be shipped out next day. This company can’t keep getting away with sloppy response times and shipping problems. I will not be buying from them again despite the decent quality of their product.

    Business Response

    Date: 08/27/2022

     

    We are so sorry to hear you have not received your bikinis yet. Unfortunately we are backordered on the Ivy Top and Kassandra Bottoms in Creamsicle. We are very sorry for any inconvenience caused.

     

    We are so sorry for the miscommunication and will be more than happy to send you a replacement bikini, plus a free holographic bag, plus a free $20 gift card. Your order will be shipped first thing this coming week on Monday. It will be under the same order number and same tracking number. 

     

    Thank you for your patience and understanding,

    -Sunny Bunny Swim Team

    Customer Answer

    Date: 08/29/2022



    I have reviewed the response made by the business in reference to complaint ID 17707631, and find that this resolution is satisfactory to me.

    Regards,

    M**** *****




















  • Initial Complaint

    Date:08/03/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted my order to Sunny Bunny on May 19th. They did inform me that it may take 4-6 week for my order to ship which I was fine with. I reached out to the company on July 1st to check on my order, no response. Then I emailed them again on July 5th stating that if my order wasn't shipped in a few days, I would like a refund. They then created my shipping label on July 7th, and I never received notification of the order actually being in transit to me. I then reached out on August 2nd (it should never take more than a few days to drop a package in the mail) stating that I would not like my order anymore and I would just like a refund instead. I then got a notification that the package has shipped right after I sent that email, so I responded with another stating again that I did not want the order anymore and again requested a refund. I have not received ANY correspondence from them during this whole time and would like an explanation.

    Business Response

    Date: 08/10/2022

     

    We are very sorry to hear you never received your bikinis. In our system it says your package was shipped. But, unfortunately it looks like your package was lost with our shipping carrier, USPS.

     

    We went ahead and issued you a full refund of $16.99 USD. Please allow 3-5 business days for the funds to be back into your account.

     

    We are very sorry again. Please let us know if there is anything else we can do for you.

    -Sunny Bunny Swim 

    Customer Answer

    Date: 08/11/2022



    I have reviewed the response made by the business in reference to complaint ID 17663593, and find that this resolution is satisfactory to me. Definitely a bs explanation but all I wanted was a refund and I got that so.

    Regards,

    S**** *****




















  • Initial Complaint

    Date:06/30/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently placed an order with Sunny Bunny Swim and it says on their website that orders may take up to 4 weeks, but it has been over 5 weeks and I have gotten no update on my order whatsoever. My order number is 160975 and I’m not sure if that will help but i would really like an update or my money back because this is ridiculous.

    Business Response

    Date: 08/19/2022

     

    Thank you for reaching out. We are so sorry for the delay in response time.

     

    We went ahead and took a look at your order and it seems as though your package was delivered on July 22nd at 5:15PM in Cary, NC. If you never received your package please contact your local postal office to see if they can retrieve and locate your package. If they are unable to assist you, please email us at [email protected] and we will gladly send you a replacement package.

     

    Hope this helps,

    Sunny Bunny Swim

Sunny Bunny Swim is NOT a BBB Accredited Business.

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