Reviews

Review Details

• Review fromDave M

  Date: 05/02/2025

  5 stars
  Always professional, courteous, tidy and good at communication. Not always the least expensive but the quality and dependability and the way they back up their work is exceptional. They've re-piped my whole house, replaced my entire HVAC system with a new heat pump and have solved a bunch of miscellaneous plumbing problems that previous owners had neglected. The office staff too is endlessly cheerful, polite and quick to help when you call.

• Review frombarbara H

  Date: 03/28/2025

  5 stars
  Excellent service!! Very nice people. Have been with them for 15 years. Installed 2 units in one day for me. Very well run company!!

• Review fromDerek B

  Date: 03/24/2025

  5 stars
  I don't like leaving 5 star reviews, but the service, follow-up, attention to detail and the results that we have received from The General are well deserved and earned. Thank you

• Review fromPhilip K

  Date: 12/20/2024

  5 stars
  **** was great, efficient and communicated well about the issues and solutions needed.

• Review fromThomas M.

  Date: 07/30/2022

  1 star
  I called General Air Conditioning about servicing my A/C units. The A/C was not keeping up, set at 79 and the house was 81 degrees. The technician showed up on time and she opened the outside unit released some gas and then I showed her the unit in the attic. We both noticed the drain pipe was broken, I told her I would fix it and I brought the glue, pipe and pipe fitting so I could fix it. But I was interrupted when a priest came from Houston to hear our confessions and to give our Anointing of the Sick, as we are both suffering from Bad Hearts requiring more surgeries. The technician told me that she could not continue until the pipe was fixed with her materials. So I said go ahead at cost of 80 plus dollars, as I could not keep the priest waiting. After the priest finished, I asked what the status of the A/C units. She said I would need a new Capacitor and Freon. She thought there was a leak. She asked me if Freon was added in the past, i couldn't say for sure. She said it was 380 dollars for the Freon and she told me that is what Freon is charged, not by the pound. I asked her if she knew how much was needed. I asked her if she had checked the coils, she said there was rust in the drain pipe. If I wanted her to check the coils for leaks, that would be another 162 Dollars. My wife paid the 161 dollars and the A/C is still not fixed. After she left, I after surviving Major Heart Surgery, I went up in the attic and found that the cold air was leaking from the A/C outlet and it looked like it was missing the joint tape(wrap). So I wrapped up the joint with duct tape and called another A/C contractor to really evaluate the A/C unit and fix it properly. I’m so glad I did not sign a service agreement for my house and my son's. This service call would have cost a $1000. I would never recommend anyone call General Air Conditioning no way for that is what they did to us. Also, I did not threaten this technician nor was recorded conversation lawful under TX law.

• Review fromRobert S

  Date: 06/27/2022

  5 stars
  Great service. Very knowledgeable and thorough- which is why we decided to go with General for our HVAC project instead of competitors. Very good follow through as well.

• Review fromJay C

  Date: 06/23/2022

  5 stars
  Kevin from General Air was on time, friendly and very professional. When he was finished he explained that we might need some additional work. This was not an "upsell" just letting us know that we might want to have it done. Very much appreciated!

• Review fromMargaret S

  Date: 06/16/2022

  5 stars
  Tyler, from General Air, was on time, very efficient, he answered all of my questions and made sure I was able to finance my purchase. He even made sure the bird's nest on my old machine will be looked after and that it will be returned to it orginal place - baby and all!

• Review fromWilliam K

  Date: 06/10/2022

  5 stars
  Very responsive and professional work by their technician. Competitive pricing too

• Review fromArdee W

  Date: 05/26/2022

  5 stars
  General Air and especially their technician Tony. If you have a plumbing problem he’s the one to ask for. He has been spot on —5 stars for him