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5 Customer Reviews
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Review from Tam N
1 star11/20/2024
I am extremely disappointed with the customer service provided by All Nippon Airways. The staff was incredibly disrespectful, and their behavior left me feeling undervalued as a customer. When I pay for a service, I expect to be treated with dignity, not disregard.This experience was far from what I anticipated when choosing ***, and I cannot in good conscience recommend them to anyone. If you want to feel disrespected and frustrated, *** is the airline for you. Otherwise, I suggest exploring alternatives that prioritize customer satisfaction.
All Nippon Airways Response
11/25/2024
Dear Valued Customer: Thank you for your feedback. We are truly sorry to hear of such negative experience when communicating with ***. As recognizing customer feedback is vital to our service enhancement, we will be sure to share your comments with each and every customer service agents to remind them to provide the expected customer service level to all our customers. Thank you for taking the time to share your comments. Sincerely, Customer Relations, the AmericasReview from Mimi L
1 star10/23/2024
My mother spent $1200 on a round trip flight to visit her family in *******. It was booked through Expedia, which booked using ***. It all started with her first flight being delayed for almost 4 hours. This flight was a United operated aircraft. Even though they knew she would miss her connecting flight, they boarded her anyway. She landed in ******* with nowhere to go because her connection flight to ***** left hours before her arrival. She called United, who told her to call Expedia, who then said it's ***'s responsibility. In the end, she gave up and asked to cancel her flight because no one helped her find another way to *******. Expedia then said that her refund would be up to the discretion of *** because in their eyes she was a "no show"...but she SHOWED! The error of the aircraft (United) was beyond her control. I called *** on her behalf and they said that it is ******* who needs to provide the refund. Because my mother booked her flight on Expedia, she did not have a United reservation number nor *** number. Aren't you all supposed to be affiliates? Shouldn't there be shared information to prevent these issues? Wouldn't SOMEONE have a log of the flight that had the maintenance issue and delay, and have her name as a passenger on that aircraft? After back and forth calling and messaging, ******* said they reached out to *** but has not heard a response. In the end, I booked my mother another flight through ************** and we will not be using ***, United, nor Expedia ever again. The customer service is severely lacking.All Nippon Airways Response
10/29/2024
Dear Valued Customer: We thank you for choosing *** and ************* for your mother's travel needs. At the same time, we regret the circumstances that prompted you to write. As a general standard, the first carrier who experienced an irregularity should be responsible in finding an alternative flight for the passenger to reach their final destination. We are sorry to hear no assistance could be offered, and your mother ended up returning back without using the ticket to *******. As long as *** is able to confirm the irregularity of the first flight with ***************, we can assist with involuntary refund for the remaining unused ticket portion. However, as the ticket was purchased through a third party agency, the issuing agency is responsible in contacting *** for the calculation. As no ticket details for your mother were provided to us, we are unable to confirm the details but please continue your communication with Expedia for *** to assist further. Thank you for allowing us to respond to your concerns. Sincerely, ***** *., SupervisorReview from Jay S
1 star03/18/2024
My recent experience with *** was unpleasant due to a discriminatory encounter with one of their check-in staff, Kij. Despite a routine check-in, *** unfairly targeted me, claiming my personal item was too large and charged me. It was upsetting to see *** treat me differently because of my Asian ethnicity, while ignoring a Caucasian passenger with a bigger item.This kind of discrimination is unacceptable and goes against the fairness all airline staff should uphold. As a loyal customer, I was deeply disappointed by ***'s behavior, which made me feel disrespected and marginalized.*** needs to address this issue promptly and ensure all staff, including Kij, undergo diversity training to promote inclusivity. I expect fair treatment regardless of my ethnicity and ***'s actions have made me wary of choosing *** in the future.I hope *** takes this matter seriously and prioritizes diversity. Discrimination has no place in aviation, and *** must prevent such incidents from happening again. My encounter with *** has left a lasting negative impression, and I hope *** takes decisive action to rectify this issue and treat all passengers with dignity and fairness.Review from Matthew T
1 star12/26/2022
I bought a ticket for $***** (round trip from ***, *** to *******, *******). Upon check-in, ****** Airlines/All Nippon Airways claimed that they would not transfer my bags to ***** upon check in.
Upon check-in, ****** Airlines via All Nippon Airways (a ****** ******* of ****** Airlines) said I could fly to ***** with no problems at check in as long as I didn't bring my bags. They told me I could just leave my bags in the middle of the airport, and that it is not their problem. Airways extorted me for $*******, and I had to pay an additional flight from ********* to ******* for $****** from ******* Airlines resulting in damages of $*******.
Please see:
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I called ****** Airlines and talked to them about my luggage. "Has there ever been baggage policies regarding *** and UA" She got on the phone, and told me no! She actually got a supervisor, and confirmed to me that I was scammed. *********************
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(If you skip to the last 4 minutes of the conversation you can hear it).
I also filed a case against ALL Nippon Airways with the **************************** (DOT). This was on August 30th, 2022. They informed me that All Nippon Airways must respond to me in 60 days. It is now December, almost January!
For your convenience, please visit the following sites which provide proof about *******'s policies, and the law.
*************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************Review from Thomas F., Lexington KY
1 star10/27/2022
Japan Rail Pass. The travel agency side of this business in ******** ** previously sold Japan Rail Pass. In that regard there is an online website to order the pass. Since the office is closed there is no one to speak with so we went to the online site to order one. There was no confirmation e-mail, no acknowledgement whatsoever. After 10 days we called the number on the website only to be connected to *****. One person did not know about Rail Pass *** on another call, we learned that *** Travel no longer sells ***** Rail Pass. So, the website should have been taken down when they ceased selling the Rail Pass. Today we have a credit card charge from *** Travel, ********, ** for the rail pass ***** we are disputing. We now know ***** ************* *** is now the authorized provider of ***** Rail pass ** *******.
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