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Business Profile

Car Stereos

Alpine Electronics of America, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Stereos.

Complaints

This profile includes complaints for Alpine Electronics of America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Alpine Electronics of America, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My radio keeps loosing the Bluetooth connection. It does not matter if the road is bumpy or flat, it does not matter if I am moving or sitting still I loose my Bluetooth connection. Alpine has told me to contact the installing company many times and I have had my radio looked at by the installing company many times. The installing company told me that they have done all they can. Alpine said it could be the maestro but have not done anything to help me to resolve that issue. Alpine did exchange the radio out with a refurbished unit but I paid good money not to get a refurbished unit. The refurbished unit does the same thing. I am getting no where with alpine. I feel like I am being jerked around by alpine and treated unfairly and not being taken seriously by them. Please help.

      Business Response

      Date: 06/24/2024

      I have already contacted the customer and informed her that an A-Stock replacement unit was approved by me and that as soon as the warehouse transfers one into service stock we would ship it to her *** Two Day Delivery

    • Initial Complaint

      Date:06/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an Alpine head unit with a detachable face. The face fell off of the head unit on the first trip and was severely damaged. I emailed Alpine on two separate occasions with no return call or email. Im looking to replace the head unit

      Business Response

      Date: 06/04/2024

      Requested copy of customers proof of purchase and shipping address

      Customer Answer

      Date: 06/06/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    Alpine Electronics of America, Inc. is NOT a BBB Accredited Business.

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