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Business Profile

Consumer Finance Companies

Nexo Finance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted this company several times, stating I want my account and ALL information associated with it permanently deleted. I have received NO response.I am receiving emails wanting me to enter my crypto wallet password, I will **NOT** do this.The email associated with my account is unique to their website and has NOT been used any where else.All communication MUST be done through the BBB website, meaning NO phone calls, NO **** mail, ONLY post on the BBB formum site.REMOVE ALL MY INFORMATION IMMEDIATELY

  • Initial Complaint

    Date:12/03/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2021, Nexo liquidated my funds for a total of $190,973.96 USD from my cryptocurrency wallet on their platform (document attached detailing the liquidation transactions). This followed Nexo offering cash and cryptocurrency lending services to me and me engaging with those services. This is clearly a case of predatory lending and is punishable by law in all the countries and states where **** is currently based (**********, ********, ******* and ********). Imposing unfair and abusive loan terms on borrowers and taking advantage of a borrower's lack of understanding of complicated transactions can be prosecuted as a state crime and/or a federal crime in the United States. Nexo is currently violating the Penal Code 459 PC California's burglary law by engaging in predatory lending with me. Nexo has failed to provide enough and clear information about these loans to me, haven't replied to my calls or emails making it liable for an abusive loan claim. I have made attempts to contact **** via a lawyer, however, they have completely ignored all correspondence.Full reimbursement of the total of $190,973.96 USD that were unrightfully liquidated from my crypto currency wallet is sought. In this specific case, a clause according to which the loan must be repaid in the same crypto currency in which it was contracted must be understood by the consumer on a formal and grammatical level, as well as in terms of its specific scope, so that an average consumer, normally informed and reasonably attentive and insightful, can not only know the possibility of appreciation or depreciation of the crypto assets in which the loan was contracted, but also assess the economic consequences of said clause on its financial obligations.

  • Initial Complaint

    Date:09/14/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email verifica***n email from Nexo*** despite the fact that I had never tried to open an account with Nexo**** I sent an email to *************** informing Nexo*** that a fraud had occurred and requested that they completely remove any accounts associated with my email address. Nexo*** support replied by requesting ************* about whether they should deactivate my account or completely remove my account. I replied requesting that they completely remove my account. Nexo*** support then sent me an email saying that they had deactivated my account *as requested* (but I had *never* requested*************; I had requested completely removing my account). I sent several more emails requesting complete removal of my fraudulent account but never received confirma***n that they had removed my fraudulent account.

  • Initial Complaint

    Date:06/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need my money that was charged off my debit card

    Business Response

    Date: 07/26/2022

    Business Response /* (1000, 8, 2022/07/15) */ The customer was contacted several times by Nexo representatives with thorough explanation about the situation and request to provide additional documents in order to resolve the issue. She seems to have 0 understanding of the process and not to seek proper protection by the relevant law enforcement authorities if she was indeed been a victim of a hack/scam/fraud, as insisted. Nexo hereby declares that the platform has nothing in common with the claimed fraud. As until this moment, no assistance has been given on behalf of Ms. ********* in order to investigate and resolve the matter amicably. Due to the complexity of the transactional disputes, we are unable proceed unilaterally with any further adequate actions if she continues not to cooperate.

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