Complaints

This profile includes complaints for Scott Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Scott Management Company

  3820 Del Amo Blvd #324 Torrance, CA 90503-2155

  
• 

  Scott Management Company

  1180 S Beverly Dr Los Angeles, CA 90035-1153

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2.29.24, I discovered I had a roof leak and emailed Scott Management employee ***** to request an inspection & repair. Inspection was completed on 3.7.24. I emailed ***** every 3 - 4 days requesting an update. ***** would reply from time to time with no updates. I requested the information on the next board meeting, or a point of contact so i can address my roof leak. No reply. I asked what is the board's review process. No reply.On 3.25.24, a month after my roof leak was discovered and approximately 10 emails of requests, I called ***** and asked for an update. ***** again stated no update. I asked the board's contact information. ***** stated she could not give out the board's contact information per policy.I asked when is the next board meeting so I can attend. ***** stated no board meeting has been scheduled, and if a meeting is scheduled she would notify all residents. I advised ***** that I have been living here for approximately 8 years and NEVER received a board meeting invitation. ***** became impatient and stated there is nothing that she can do. I asked her for her advice to address this issue, since her company is the buffer between residents and the *** Board. ***** again stated in a very impatient tone that there is nothing that I can do except to wait.I pleaded with *****, begging her to help me as I am very concerned about my roof leak causing structural damage to my unit. ***** repeated, that there is nothing she can do. I asked her when was the last board meeting. ***** stated it would take her a long time to research it and I would have to call again for that information.I was unable to obtain any information on the previous or the future board meetings. No contact information on the board. No response on my questions of the board's review process. Since my roof leak was discovered, it rained twice more and I am deeply concerned. I truly wish ***** could be more sympathetic with this stressful issue.

  

  Business Response

  Date: 04/25/2024

  ***************, 
  

  Thank you for contacting Scott Management Company through the Better Business Bureau.

  Our team has looked at all the details of this matter. 
  

  It is important to note that your repair will be fixed in the order that it was received. 
  

  At this time the list is over 10 units long, this means that there are over 10 neighbors and/or community members who have roof repairs that will need to be completed before yours. 
  

  It is also important to note that repairs are not executed during adverse weather conditions, including hail, rain, snow, wind or extreme heat. 
  

  We and your community appreciate your patience and understanding while you wait for your repair to be completed. 
  

  Scott Management Company
  

  
  

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This property management company is no longer responding to my emails regarding providing a stock certificate showing Im an owner (coowner/father passed away in November 2022). I need the document to evict a tenant and despite me providing documentation requested, they stopped acknowledging or responding to my emails since September 2023 (have been attempting to get a resolution since May 2023). I continue to pay almost $600 every month and cannot evict this individual until I get this document from them. Looking for a response and a solution.

  

  Business Response

  Date: 02/01/2024

  *****************************, 
  

  Our condolences in regards to your fathers passing. 
  

  The matter at hand is strictly ***** of ********* business. 
  

  Your information has been received by the ***** of ********* and Scott Management Company.  If the ***** of ********* has not communicated with you through the management, it is because a solution is still being put together for finalization.  
  

  Scott Management Company encourages you to exercise patience while this complicated matter is resolved. 
  

  ***** meetings are held frequently and we encourage you to attend while this process unfolds. 
  

  Scott Management Company
  

  
  

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21111787
  
  I am rejecting this response because:

  It is still not resolved. I appreciate acknowledgement of my communication and ask that the *** acknowledges/responds to my emails, sets realistic expectations between the *** and myself, and follows through going forward. Until I can see this is in fact being worked on, I will consider it not resolved.

  Sincerely,
  
  *****************************

  

  Business Response

  Date: 02/27/2024

  *****************************, 
  
  The matter at hand is strictly ***** of ********* business. Stock certificates and similar paperwork are prepared by the *****, and the ***** maintains their files of such documents on-site.
  
  ***** meetings are scheduled to be held on the 4th Wednesday of each month. They are held if a quorum of the ***** is available. 
  
  Meetings are held virtually in Zoom Room 3 and the passcode to enter is 382086
  
  Please follow this link to find Zoom room number three. 
  
  *********************************************************************
  
  Scott Management Company
  
  

  Customer Answer

  Date: 03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I am working directly with the board of directors now. The main issue here was the lack of communication and follow-through from the company itself, not so much the resolution.  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scott Property Management Attention: OWNER or CEO Subject: Urgent Issue Regarding Ventilation System at **** Armaga Spring Dear OWNER or CEO,I trust this letter finds you well, although I regret the necessity of writing a public letter to address a matter that remains unresolved within your management team. Despite my sincere efforts to connect with your office, I have been unable to secure a meeting with a manager to discuss a pressing concern.On September 29, 2023, I visited your office in ******** with the hope of arranging a meeting with a manager. To my disappointment, none of them were available at the time. As a result, I feel compelled to bring this issue to your attention publicly.I wish to express my ongoing concern related to the unresolved problems with the ventilation system in my apartment at *********** Spring and throughout the entire building. As you may recall, we previously reported this issue through ********'s report on August 2, 2023. This problem emerged subsequent to a recent reroofing project and has had a profound impact on the living conditions for all residents within the building.The most immediate and concerning issue we are currently facing is the persistent and overpowering odor that infiltrates my apartment, especially when my neighbor prepares meals. This has rendered living in the building uncomfortable and, more importantly, has led to health concerns among the residents, many of whom have reported experiencing breathing difficulties due to the declining air quality.My dissatisfaction with the lack of progress in addressing this matter has deepened. Despite the initial inspection revealing improper installation of the ventilation system, and the assurances from the *** that a contractor would be engaged to rectify the issue, it has come to my attention that the contractor has yet to respond to the ***'s service request.Furthermore, my efforts to obtain updates on the situation from our property manager, ******, have been met with silence, leaving us in the dark regarding this critical matter that directly affects our living conditions and well-being.I implore the *** to take immediate action to resolve this issue. It is perplexing that the *** persists in attempting to engage a contractor who remains unresponsive to their requests. This situation raises questions about the choice of contractor, especially when the health and comfort of the residents are at stake.In light of the above, I kindly request the following:Expedite the process of securing a responsive and qualified contractor to rectify the improper ventilation system installation.Provide regular updates on the progress of this matter, including an anticipated timeline for resolution.Prioritize the health and well-being of the residents by addressing this issue promptly.I trust that the *** recognizes the urgency of this situation and will take the necessary steps to rectify it without further delay. Your prompt attention to this matter is essential to ensure the quality of life for all residents of the building.I look forward to a timely resolution and kindly request your response to this letter. Please do not hesitate to contact me should you require any further information or assistance in expediting this process.Sincerely,KHONG GOH

  

  Business Response

  Date: 10/19/2023

  *****************,
  
  Thank you for reaching out to Scott Management Company in person, by phone, by email, through LinkedIn messaging, Yelp Reviews and the Better Business Bureau. (Thats a new record). 
  
  Due to your concerns the ***** of ********* called an emergency meeting to discuss air quality and ventilation concerns with an industry expert. This meeting took place on October 10, 2023 at 4:00 pm. 
  
  Seeking the recommendation of this expert required additional time.  
  
  At the time of this response, it is our understanding that the board of directors has put you in direct communication with the Community manager and their team.
  
  At Scott Management Company we choose to update projects ONLY when there is something actionable. 
  
  It is important to remember that managers and their team works on behalf of the direction of the ***** of *********. 
  
  It is also important to remember that it is the responsibility of the homeowner to communicate directly with their tenant/tenants. 
  
  We look forward to the completion of your project. 
  
  Thank you. 
  
  Scott Management Company
  
  

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to replace a gate pass for two weeks. *** left messages in the general mailbox. I called over and over straight to voicemail. That is, they dont even answer the phone like a responsible business . And from what I am reading the employees are miserable there too. I finally got to talk to someone yesterday. And ******* didnt call back, neither did ***** or ***********Last year they tried to squeeze money out of me for a leak that was clearly in the common area beneath the floor. But back to the point Do I have to contact the Better Business Bureat to get access to my unit?Scott Management is pretty worthless so far. Im going to recommend firing them at the next HOA Meeting. I lost my parking pass and need a replacement now. Mail me a pass or have an HOA member deliver one to unit 342

  

  Business Response

  Date: 03/14/2023

  *****, 
  

  The *** board of directors and Scott Management Company would appreciate your patience on what would seem to be a simple task of replacing your key. 
  

  However, the machine that creates the keys is old and in need of repair. The *** is currently awaiting the arrival of the new part to repair the broken key machine. 
  

  When the machine has been repaired your key will be made. 
  

  Thank you. 
  

  Scott Management Company
  

  
  

• Initial Complaint

  Date:12/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company does not reply to shareholder requests for information. they do not maintain the pool yet increase monthly dues. they do not reply to resident emails or calls. i have asked for the same items of information since july and never once have i received a single reply with the info. now the pool is broken again yet they do not care enough to let us know or open the other pool in the meantime. its been one month now since it broke. why are we paying for something we can not use

  

  Business Response

  Date: 01/24/2023

  ****,
  
  We are sorry you feel that your complaints have not been heard.
  
  At your place of residence, there is a committee made up of volunteer shareholders that oversee the pool facilities. The committee addresses pool-related problems with a third party service provider. At times/if necessary, the Committee escalates the repair process for oversight by the management company. Scott Management is not in receipt of notice from the committee stating that the pool is not working.
  
  
  We have made note of your requested resolution, and will make every effort to achieve it as the scenario(s)/conditions allow.
  
  Thank you and take care,
  
  Scott Management Company
  

• Initial Complaint

  Date:12/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scott Management team is horrible and very unprofessional.They have assigned to my account invoices on 11/162022 I have not seen, and when I requested the invoices last week for these charges the account manager ********************* refuses to send them.I have requested arbitration over these billing disputes and despite having a clear disagreement with my board over the responsibility of these invoices, Scott Management is refusing to honor my request for arbitration over these billing disputes. I would highly recommend never using Scott Management if you are an HOA who values your members being treated with equity by your management company.

  

  Business Response

  Date: 01/23/2023

  ********,
  
  We are sorry you feel that your experience with Scott Management Company has left you feeling unheard and frustrated.
  
  It is the responsibility of the homeowner, not the association, to pay the invoices regarding plumbing work done to or for a specific unit. The board, after reviewing the scope of work from the plumbing company, determines who is responsible for unit plumbing work, not Scott Management Company.
  
  Thank you and take care,
  
  Scott Management Company
  

  Customer Answer

  Date: 01/25/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  As a member of a HOA I am ENTITLED to documents such as contracts and invoices. To date I have not received any of the requested documents, nor has my right to arbitration been addressed at all by the board nor the Scott Management. As of yet I am not able to claim that Scott Management is in breach of their fuduciary duties as Scott Management has not provided me with a copy of their agreement with my HOA. I recommend NEVER DOING BUSINESS WITH THIS UNPROFESSIONAL COMPANY, nor *********************, their most disrespectful agent I have encountered to date.

  

  Business Response

  Date: 03/14/2023

  ********, 
  

  Our records do not indicate that you are an owner of the referenced property.

  If this is an error, please provide proof that your name is on Title. 

  Only owners are entitled to HOA documents. 
  

  Thank you and take care, 
  

  Scott Management Company
  

  
  

• Initial Complaint

  Date:09/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 2022 Rain was falling into my home and damaging my belongings A report was made to the South Bay View Terrace that the windows which were installed before moving in were defective and still in warranty. On February 22, 2022, The vendor wrote to *** that they would need to replace (3) windows in the unit and understand that the windows previously installed were Bayview. They had discontinued the Bayview series and now have the Panoramic series as a replacement. Documentation was attached showing the details of the window series option. It was a time-sensitive matter as the rain destroyed my home paired with the shipping issues. The vendor requested approval from HOA prior to ordering the windows. On February 22nd *** wrote The owner is to complete and return the attached architectural modification form with all related documentation On March 9, 2022, An architectural modification form was sent to *** stating exactly which windows would be changed. Follow-up emails were sent several times to *** asking for approval. Throughout the window installation, *** continued to ignore correspondence from the vendors and homeowners. *** finally wrote that she was going to discuss it with the board members Friday, March 25th - The architectural board met On April 18 2022 *** came back and stated what was approved. *** stated that the approved manufacturer and model are Anlin Bay View or Panoramic windows. On September 27, 2022, After having the windows installed *** sent a disciplinary Board of Director meeting notice. She is only responsive when she needs to send a retaliatory message. Throughout the past few years, *** has shown favoritism towards the Board of Directors. *** continually allows the Board of Directors to bully homeowners even after reports are made of bullying.

  

  Business Response

  Date: 11/23/2022

  Business Response /* (1000, 5, 2022/11/03) */ ******** Scott Management Company is aware and actively working with you, the BBB and your HOA Board of Directors to hold policy and due process together. Conducting a hearing to discuss HOA business such as rule violations and their associated fines is one of the tools that your homeowner's association uses to maintain community equity. We encourage all homeowners to review their governing documents of their HOA, to ensure compliance with all the rules and regulations. Please see that your questions were answered in the attached letter dated October 17th, 2022. Scott Management Company

• Initial Complaint

  Date:05/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scott Management has made a complete mess taking over our condo management. They are denying me a vendor list which I'm entitled to as a homeowner. Elevator hasn't been working and we have paid a Special Assesment of $***** Now they are asking for another $****** special assessment. They won't reveal if elevator will start working again. We have disabled people in the building who are struggling. Our bikes were stolen and they did not respond or show me any camera footage. They keep raising our Hoa but we don't have explanation to where the money is going. Our property will decrease in value because of their neglect. I have nightmares because of them not showing any sensitivity or professionalism. This has been a daily struggle. We pay for vendors that don't show up Each unit pays $****** × 84 UNITS= ****** Per month not including Special Assesments and really they're not managing it well. I feel ripped off and dismissed. I'm not receiving report showing where this money is going and need to resolve this immediately

  

  Business Response

  Date: 07/22/2022

  Business Response /* (1000, 8, 2022/05/31) */ *******, We are sorry to hear that the events surrounding your HOA are causing you distress and discomfort. Scott Management Company sent an email to you and your HOA on April 22, 2022 stating that the elevator will be out of service for the next two months because it needs repairing. The elevator requires a custom fabricated part and may experience supply chain complications due to events outside of anyones control. Scott Management Company is not responsible for setting repair timelines. It is important to note that there is a functioning elevator down the hall from your home. In regard to your stolen bikes, we suggest you reach out to your local police authorities and file a police report. We encourage you to attend their next **** meeting on Tuesday May 31st to address your stolen bikes and other questions you may have. ******************************************* Click on ************ and enter the passcode ***** Thank you and have a good week. Scott Management Company Consumer Response /* (3000, 10, 2022/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Scott Management still hasn't fixed the elevator and it's been more than 2 months. Everytime I ask, they state that they don't know. I keep on asking for a full vendor list and they deny me access to that information. Which is not legal because I need to know where my monthly dues and special assesment fee are going? I already reported the stolen bikes to the police but Scott Management denied us access to our storage for a year,therefore, our bikes were stolen because of exposure. The gate to our car port wasn't closing and a car with many other things were also stolen. I haven't seen our pool guy for a couple of years and I was told we're were given a big fine because our pool did not comply. Scott Management has neglected our building and doesn't want to cooperate with the Board and 3 of the members left. They're rude, they lie with empty promises and are not following regulations Business Response /* (4000, 14, 2022/06/30) */ *******, We held our 2nd response to the ********************** to see if you would attend the most recent ************************* Association meeting on June 28th, 2022 at 7 PM. Our records indicate that you did not attend the recent board meeting. Our records indicate that you received notice via email on June 24, 2022 at 5:13 PM and that you opened the attached agenda for the meeting. These board meetings are held for you to address your concerns directly to your fellow community members. It is important to note that Scott Management Company employees do not discuss financial matters directly with homeowners. That is the business of the Board of Directors. Should you have concerns about monthly dues, special assessments or annual budgets it is prudent that you reach out to your board of directors and more importantly bring your questions to the regularly scheduled board meetings. We appreciate your patience on such complicated matters as elevator maintenance, safety and repair. Scott Management Company