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Business Profile

Mailing Services

Parcel Pro, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

This profile includes complaints for Parcel Pro, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Parcel Pro, Inc has 2 locations, listed below.

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    • Parcel Pro, Inc

      1867 Western Way Torrance, CA 90501-1124

    • Parcel Pro, Inc

      PO Box 898 Torrance, CA 90508-0898

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/19/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was billed for *** delivery and no delivery attempt was made. *** ************* was closed for holiday , but no holiday that day (good Friday was 1 week later). claimed to make 3 attempts total, but no paper call tag left, owner was present, and package was non signature and there is an agreement with other business to accept packages but they saw no *** driver. This is a "super rural" delivery and the driver obviously never made the attempt. Store owner believes his regular driver was on vacation . I was told that the package must be returned to me and when it was it was charged at 5x the original rate! Invoice #******* tracking # 1Z7FW4750303503064 I have contacted Parcel Pro multiple times over 2 plus weeks and have NEVER received a response other than a generic email addressed to myself and accounting "please assist with this refund", yet each c.s. rep has promised to get back to me right away...Parcel pro's customer service is non-existent!They have lost a customer due to this.I have emailed regarding how to pay for one legitimate charge on this invoice (no way to pay other than full amount through their website) and have had no response.

      Customer Answer

      Date: 04/19/2023

      My mailing address is;

      ***************************

      17043 **********

      ************ ** 95949

    Parcel Pro, Inc is NOT a BBB Accredited Business.

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