ComplaintsforCarParts.com, Inc.

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a rebuilt Power Steering Pump which had a refund of if I returned the part from my vehicle. The part I returned was in working condition and satisfied the numerous return criteria. I used the return shipping label provided by the seller ******* ************) on my order CPZ241491713725537. The package was delivered almost a month ago and I have inquired several times about receiving the refund I'm due of $78.45. So far, I have be unable to achieve any success.

  

  Business response

  07/12/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a refund of $69.19 on 7/12/24 with PayPal Refund Transaction ID#***************** for your Order (#********). Please check with PayPal and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.
   

  Customer response

  07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I called carparts.com, gave the csr my VIN, he told me what part would fit my vehicle, I placed my order, received the part, it was the wrong part, my vehicle had to sit at my mechanics a week longer while waiting for the right part he ordered from a different company, I mailed the wrong part back to carparts.com (they received it on 6/19/2024), received an email that I would receive my refund within 7 days of receiving the return. It's been 12 days and I haven't received anything. I called last week (6/27/2024) & was told by a supervisor that I would receive my refund within a few days. When I asked what was a few days (this was on Thursday) he said "no later than Monday"! I waited until after 2pm today (7/1/2024) & nothing has went through on my bank. I called carparts.com back & when I told them what the supervisor told me last week thru basically called me a liar. They keep telling me that they're behind & very busy right now. At this point I don't even believe that I will ever receive my refund. They don't mind taking my money out immediately when I order a ******** have to put trust that they will send the part & the RIGHT part at that. Yet I have to wait until whenever they have enough help to process my refund before I receive MY money back meanwhile they have the merchandise AND MY MONEY! This makes NO SENSE! All they're doing is holding our money as long as possible in their bank so that it can draw as much interest as possible. This should be illegal!

  

  Business response

  07/12/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $119.19 on 7/3/24 with Refund Transaction ID#4tgy77qm for your Order (ID#*********. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer response

  07/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Around 6-23 - 24 i ordered parts from Carparts.com .They used fed ex who only hires bad drivers and they destroy your packages .I tried to call and order a new one and get better info on the return and their phone is like a scam call center it just loops and loops , they are like best buy who gave up on customer service . Now i cant get a refund and ui see they respond to every BBB compliant but they cant answer the phone to fix an order . I am not responsible for the damage fed ex is you people should get an insurance claim but you steal it fro mthe customer your all thief's and con artist , we know what group of people you are by the way .

  

  Business response

  07/06/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that a Replacement Order (ID#********* has been issued and sent to you through ***** tracking#************ on Tuesday 7/2/24 at 1:25 PM at your address, ***********************************************, for the damaged Part#REPI220101 that you received. Thus, kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience. 

  Customer response

  07/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  They did manage to pull through so far , i got a little frightened when i seen the other reviews . I have not had time to try the parts i am happy with them  

• Initial Complaint

  06/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased a set of door panels for my husbands truck. It was being painted when we received them so waited to open and check the fit, they were not correct. Asked for a refund, and was sent a return label in which was received. They later said no it was passed the refund date, and later said it was damaged so still wouldn't get a refund. I replied fine, then send it back to which they said no, its too late we threw it away. Called and spoke to someone and said there is nothing they can do, it was thrown away. I demanded a supervisor and they continued to tell me no supervisor was available. I spoke to "*******" who transferred me to "Mark" which was the same person. They are giving me a run around and it is theft. They have my money and the product.

  

  Business response

  07/06/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a refund of $377.99 on 7/2/24 with PayPal Refund Transaction ID#***************** for your Order (#********). Please check with PayPal and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer response

  07/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In May, I purchased car struts. I tried to return them for my warranty, but according to the website I had purchased the wrong part. I explained that I bought the part that came up when I searched the old part, and apparently their website is set up to show the incorrect part when you type in the correct car part. I went to return the car part because I have a warranty for a different part# and they said I had to pay for shipping. After arguing that this should not be the case because that is not what is listed when you go to purchase the part, they "discounted" my shipping. I returned the part to the location that it needed to be shipped per CAR PARTS . COM. I printed the shipping label they provided and sent it out via the mail carrier they chose. They chose ****** I sent them picture proof of the items condition and that it was being shipped out and received a confirmation receipt from the store. In addition, I have a video of the parts being dropped off and accepted by ***** by me on a Thursday evening. I tracked the item for over a week, and ***** now tells me they lost the car parts. When I expressed this to ***** that this was unacceptable they told me I had to file a lost claim. I was unable to do so and no one would help me. I contacted carparts.com and explained that ***** had lost my package and I should still be entitled to a refund because I did not pick ***** as a carrier and i did in fact ship it out. They said they filed a lost package claim and would get back to me in 2-3 business days. They continue to tell me I won't get my refund unless they get the parts. This is not acceptable. I did not lose the part. I am owed a FULL REFUND OF $140, not a partial refund. Their website is horribly set up where it does not even recognize its own part #'s and it is not my fault that ***** lost the package. I would like a refund.

  

  Business response

  06/22/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a refund of $118.97 on 6/17/24 with Refund Transaction ID#******** for your Order (ID#*********. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  06/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of Transaction: March 13, 2024 Amount Paid: Approximately $150 Nature of Transaction: Purchase of a defective car part - Axles Order Number: CPZ24731806070 Upon receiving the axles purchased from carparts.com, it became evident that the part was defective. Shortly after installation, the axle failed, ripping apart and causing a catastrophic leak of grease and oil onto my vehicle's brakes and wheels. This failure resulted in significant damage to my vehicle, rendering it inoperable and necessitating an immediate tow to ********* for repairs.The cost of replacing the damaged axles, along with associated repairs, amounted to over $700. Despite the clear evidence of a defective product and the financial burden imposed upon me as a result, carparts.com has refused to issue a refund for the faulty part.In response to my request for resolution, carparts.com offered a mere 10% discount on a future order, which is wholly inadequate given the extent of the damage caused by their product. Furthermore, the company's insistence on receiving the broken axles, covered in grease and oil, as a condition for issuing a refund is both unreasonable and impractical.As a customer, I find it completely unacceptable to be asked to retrieve and return damaged parts that have already been disposed of by my mechanic. This requirement places an undue burden on me as the consumer and fails to acknowledge the inconvenience and expense incurred due to carparts.com's substandard product.I urge you to intervene in this matter and compel carparts.com to reconsider their position, providing me with a full refund for the defective axle without the unreasonable condition of returning the damaged parts. It is my belief that such a resolution is not only fair and just but also necessary to uphold the integrity of consumer rights and the standards of business ethics.Thank you for your attention to this matter. I look forward to a swift and satisfactory resolution to this dispute.

  

  Business response

  06/22/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, as mentioned by one of our agents, we can only issue you a refund upon return and inspection of the parts. Our Policy states, "Any item purchased on CarParts.com (unless noted as a non-returnable item below) must be returned within 60 days of purchase. All authorized returns must include all items and components that were included in the original package.
  
  Upon receiving your order, please inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a product with missing, damaged, or incorrect parts, please reach out to our customer service team via Live Chat so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 60 calendar days for all products, regardless of the party at fault." Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Returned and the product was received on May 28th.Their site states that a refund will be processed within 7 days of receipt. Called customer on 6-11 and the product was received but has not even been inspected. Now, I suspect they will not refund my money. No timeframe on when will be completed. I understand that it also states that I have to wait an additional 7 days after for a refund but they have not even inspected and that should have been completed by June 4th and refund in by back by today..

  

  Business response

  06/22/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $206.74 on 6/19/24 with PayPal Refund Transaction ID#***************** for your Order (#********). Please check with PayPal and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a pet from them it was defective . I did what they said sent it back. Was told they received it an they had to inspect it before refund could be issued. They said it would take 5 to 7 business days been well over 2 week . Still get run around about how it hasn't been inspected an it takes time . Just want my refund back for this .

  

  Business response

  06/22/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $85.84 on 6/14/24 with Refund Transaction ID#******** for your Order (ID#*********. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  06/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered a radiator and they sent the wrong part. Product was returned and has been sitting at the warehouse, supposedly, uninspected for over a week. They will not refund my money because they say they have not inspected it yet. The longer it sits the more chance of damage or loss that I'm not responsible for. I have contacted them several times for an explanation with no resolve. I would advise no one do business with this company. The shipping times are inaccurate and they definitely do not make sure you have the correct part as stated on their website and they absolutely do not want to issue a refund due to their negligence. You can never get answers. It's a sham of a company.

  

  Business response

  06/15/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a refund of $120.36 on 6/15/24 with PayPal Refund Transaction ID#***************** for your Order (#********). Please check with PayPal and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered it tail light assembly from *********** and it was supposed to be here today. I get am email that it was delayed. The taillight is broken on my car and I could get a ticket. They can not give me a tracking number or tell me when this order will be shipped.

  

  Business response

  06/08/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $80.25 on 5/28/24 ($8.99) with Refund Transaction ID#******** and on 6/4/24 ($70.56) with Refund Transaction ID#******** for your Order (ID#*********. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩