Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 17, 2024, South Bay Hyundai (SBH) agreed to lease to me a new and undamaged 2024 Hyundai Tucson SEL Convenience (VIN: *****************). The **** was $34,050 and we agreed to a 36 month lease at ******miles per year. I paid $4,567 for the down payment ($4,250) and first months payment ($317). The car was not ready and needed to be washed so I agreed to pick up the car on the following day, May 18th. When I arrived with my father to pick up the car, we noticed there were new large scratches on the passenger side of the car. The dealer tried to clean them but was unable to remove the scratches. I did not take the car since it was damaged and SBH and their sales person, ********* (phone#: *************), agreed to refund my payment of $4,567 (I have text messages and calls as evidence). However, they went silent thereafter and they have not refunded my payment. This is my attempt to resolve this before litigation.

• Initial Complaint

  Date:07/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 15th 2024, I leased a 2024 Hyundai ****** from South Bay Hyundai.Upon reviewing the contract at home, I noticed many abnormalities.For a 36-month lease agreement, I negotiated a monthly payment of $461.97 with a trade-in value of $2,500, resulting in a total cost of $2,500 + ($461.97 * 36) = $19,130.92. To reduce the monthly payment, I negotiated the trade-in value to $4,000, agreeing to reduce the difference of $1,500 from the monthly payments. However, the new quote I received shows a monthly payment of $428.64, resulting in a total cost of $4,000 + ($428.64 * 36) = $19,431.04, which results in an overcharge of $300.12.Additionally, there were options that I did not agree to were included in the contract.The contract lists three options: 1) SERVICE CONTRACT (JM&A ********** $995.00 2) DOOR EDGE GUARDS $935.00 3) WEAR CARE (JM&A EXCESS WEAR & TEAR) $995.00.The only option I was shown and agreed to was 3) WEAR CARE (JM&A EXCESS WEAR & TEAR) for $995.00. I was never informed about nor did I agree to receive the floor mats, emergency kit, and trunk net. Upon returning home, I found these items in the trunk.I had several questions and concerns throughout the signing process, which I brought to attention multiple times with the finance team. They evaded my questions and did not provide any clear answers. When I approached the salesperson for clarification, I was told to speak with the manager, only to find out that the manager had already left for the day. Despite leaving a message and requesting a follow-up, I have yet to hear back from South Bay Hyundai. My concerns remain unresolved, and I believe this contract to be unfair.In addition to the various fees that I believe were unfairly charged, I am requesting a refund for the overcharge of $300.12, (2) DOOR EDGE GUARDS $935.00, 3) WEAR CARE $995.00), and the additional accessories.Altering the documents and prices after finalizing negotiations with the buyer is fraudulent.

  Customer Answer

  Date: 07/25/2024

  Dear BBB,
  
  I hope this email finds you well.
  
  My name is *************************, and I filed a complaint with the BBB on June 30th, 2024. 
  
  After filing the complaint, I was contacted by South Bay Hyundai, and we agreed that I would receive $1,477 out of the total $2,230. 
  
  However, the check I received was only for $1,400. 
  
  Despite my strong dissatisfaction with South Bay Hyundai for not fulfilling their promise, I am feeling extremely stressed and mentally exhausted. 
  
  Therefore, I have decided to settle for the $1,400 received.
  
  Thank you very much for your assistance.
  
  
  Sincerely, 
  
  *************************

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted multiple times from an ************************* regarding my lease end. I specified I was not interested in another lease but only to turn lease in due to financial reasons. He proceeded to schedule my appointment for 5/5/24 at 11 am. I arrived for appointment and he was not there. Another salesperson attempted to help and when I stated that I was only trying to turn in my lease I was told they do not do that on Sundays. So my appointment was made under false pretenses to try and get me to buy/lease another vehicle. The dealership is not near my home and was an inconvenience to me and my household.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED A USED ***** FROM YOU, I PURCHASED THE AFTERMARKET WARRANTY THAT YOU PROVIDE, MY ***** HAS BEEN IN THE **** SINCE MARCH 8TH WITH TRANSMISSION FAILURES PER THE EXTENDED WARRANTY THAT WAS SOLD TO ME THE TRANSMISSION WAS TO BE COVERED HOWEVER BECAUSE THE AFTERMARKET LIFT AND BIG TIRES THAT ARE ON THE ***** THE CLAIM WAS DENIED ( THE ***** WAS PURCHASED FROM YOU WITH LIFT KIT AND BIG TIRES ON IT ) I HAVE MADE NUMEROUS ATTEMPS TO **** OUT TO MANAGEMENT AND HAVE NOT BEEN ABLE TO RESOLVE THIS ISSUE I KEEP BEING TOLD THAT MANAGMENT IS NOT AVAILABLE AND ARE NOT RETURNING MY CALLS, I HAVE DRIVEN TO YOUR LOCATION 2- TIMES ( 52 MILES FROM MY HOME ) AND BOTH TIMES I WAS LEFT THERE UNATENDED AND STILL WITH NO ANSWERS I HAVE BEEN IN A RENTAL CAR AND HAVE BEEN BARROWING CARS FROM FRIENDS TO GET TO WORK AND PICK UP KIDS FROM SCHOOL EACH DAY, AT THIS POINT THIS HAS BEEN SUCH A BURDEN AND STRESS FULL CITUATION THAT YOU HAVE PUT ME INN. ALL I'M ASKING FPOR IS TO GET MY ***** REPAIRED AS SOON AS POSSIBLE AT THIS POINT. PLEASE !!

• Initial Complaint

  Date:09/21/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ************************** car I was supposed to get three years free charges however they wanted me to go to ***************** charging stations the only charging station close to my house is ************************* from my home one way that's 90 miles so that I can get a refund for Home Charging. I told the sales representative that that's too many miles so he said to send the receipts if I use a different charging station to him now I told him I want a refund for the charging home installation. It cost me ******* And $363.00 for the electrician to come out and install it in my garage. That way I can get a full charge and I don't need to go 90 miles to get a charge.

• Initial Complaint

  Date:06/13/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed south at Hyundai repair shop for ECM November 26, 2021 I did not get my car back until February 2022three days later same problem arises and my car had to be towed back to the shop. It is now June 13 th I have been calling and have even made several trips to the repair shop and all I get is the run around and different stories never anyone giving me false statements when the car would be ready I have lost so much money I have not had my car for 9 months and still paying a car note I'm emotionally drained.