ComplaintsforSouth Bay Hyundai

• Initial Complaint

  07/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On June 15th 2024, I leased a 2024 Hyundai ****** from South Bay Hyundai.Upon reviewing the contract at home, I noticed many abnormalities.For a 36-month lease agreement, I negotiated a monthly payment of $461.97 with a trade-in value of $2,500, resulting in a total cost of $2,500 + ($461.97 * 36) = $19,130.92. To reduce the monthly payment, I negotiated the trade-in value to $4,000, agreeing to reduce the difference of $1,500 from the monthly payments. However, the new quote I received shows a monthly payment of $428.64, resulting in a total cost of $4,000 + ($428.64 * 36) = $19,431.04, which results in an overcharge of $300.12.Additionally, there were options that I did not agree to were included in the contract.The contract lists three options: 1) SERVICE CONTRACT (JM&A ********** $995.00 2) DOOR EDGE GUARDS $935.00 3) WEAR CARE (JM&A EXCESS WEAR & TEAR) $995.00.The only option I was shown and agreed to was 3) WEAR CARE (JM&A EXCESS WEAR & TEAR) for $995.00. I was never informed about nor did I agree to receive the floor mats, emergency kit, and trunk net. Upon returning home, I found these items in the trunk.I had several questions and concerns throughout the signing process, which I brought to attention multiple times with the finance team. They evaded my questions and did not provide any clear answers. When I approached the salesperson for clarification, I was told to speak with the manager, only to find out that the manager had already left for the day. Despite leaving a message and requesting a follow-up, I have yet to hear back from South Bay Hyundai. My concerns remain unresolved, and I believe this contract to be unfair.In addition to the various fees that I believe were unfairly charged, I am requesting a refund for the overcharge of $300.12, (2) DOOR EDGE GUARDS $935.00, 3) WEAR CARE $995.00), and the additional accessories.Altering the documents and prices after finalizing negotiations with the buyer is fraudulent.

  Customer response

  07/25/2024

  Dear BBB,
  
  I hope this email finds you well.
  
  My name is *************************, and I filed a complaint with the BBB on June 30th, 2024. 
  
  After filing the complaint, I was contacted by South Bay Hyundai, and we agreed that I would receive $1,477 out of the total $2,230. 
  
  However, the check I received was only for $1,400. 
  
  Despite my strong dissatisfaction with South Bay Hyundai for not fulfilling their promise, I am feeling extremely stressed and mentally exhausted. 
  
  Therefore, I have decided to settle for the $1,400 received.
  
  Thank you very much for your assistance.
  
  
  Sincerely, 
  
  *************************

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was contacted multiple times from an ************************* regarding my lease end. I specified I was not interested in another lease but only to turn lease in due to financial reasons. He proceeded to schedule my appointment for 5/5/24 at 11 am. I arrived for appointment and he was not there. Another salesperson attempted to help and when I stated that I was only trying to turn in my lease I was told they do not do that on Sundays. So my appointment was made under false pretenses to try and get me to buy/lease another vehicle. The dealership is not near my home and was an inconvenience to me and my household.

• Initial Complaint

  05/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I PURCHASED A USED ***** FROM YOU, I PURCHASED THE AFTERMARKET WARRANTY THAT YOU PROVIDE, MY ***** HAS BEEN IN THE **** SINCE MARCH 8TH WITH TRANSMISSION FAILURES PER THE EXTENDED WARRANTY THAT WAS SOLD TO ME THE TRANSMISSION WAS TO BE COVERED HOWEVER BECAUSE THE AFTERMARKET LIFT AND BIG TIRES THAT ARE ON THE ***** THE CLAIM WAS DENIED ( THE ***** WAS PURCHASED FROM YOU WITH LIFT KIT AND BIG TIRES ON IT ) I HAVE MADE NUMEROUS ATTEMPS TO **** OUT TO MANAGEMENT AND HAVE NOT BEEN ABLE TO RESOLVE THIS ISSUE I KEEP BEING TOLD THAT MANAGMENT IS NOT AVAILABLE AND ARE NOT RETURNING MY CALLS, I HAVE DRIVEN TO YOUR LOCATION 2- TIMES ( 52 MILES FROM MY HOME ) AND BOTH TIMES I WAS LEFT THERE UNATENDED AND STILL WITH NO ANSWERS I HAVE BEEN IN A RENTAL CAR AND HAVE BEEN BARROWING CARS FROM FRIENDS TO GET TO WORK AND PICK UP KIDS FROM SCHOOL EACH DAY, AT THIS POINT THIS HAS BEEN SUCH A BURDEN AND STRESS FULL CITUATION THAT YOU HAVE PUT ME INN. ALL I'M ASKING FPOR IS TO GET MY ***** REPAIRED AS SOON AS POSSIBLE AT THIS POINT. PLEASE !!

• Initial Complaint

  09/21/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a ************************** car I was supposed to get three years free charges however they wanted me to go to ***************** charging stations the only charging station close to my house is ************************* from my home one way that's 90 miles so that I can get a refund for Home Charging. I told the sales representative that that's too many miles so he said to send the receipts if I use a different charging station to him now I told him I want a refund for the charging home installation. It cost me ******* And $363.00 for the electrician to come out and install it in my garage. That way I can get a full charge and I don't need to go 90 miles to get a charge.

• Initial Complaint

  06/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My car was towed south at Hyundai repair shop for ECM November 26, 2021 I did not get my car back until February 2022three days later same problem arises and my car had to be towed back to the shop. It is now June 13 th I have been calling and have even made several trips to the repair shop and all I get is the run around and different stories never anyone giving me false statements when the car would be ready I have lost so much money I have not had my car for 9 months and still paying a car note I'm emotionally drained.

• Initial Complaint

  04/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I purchased a car back in July of 2021 from ********* Hyundai. A month later I noticed my right rear tire continued to have a low-pressure light. I later found out there was a plug in the tire that I was not made aware of when I purchased the certified pre-owned car. I called several times trying to get a hold of the manager to find a solution to the problem but could never get someone to call me back. Eventually, I went down to the dealership to speak with someone. They directed me to ****************, the Sales Manager. He eventually got approval to order a new tire free of cost and told me to come in the following week to have it put on. I arrive the following week where I am then told the tire they ordered had a recall against it and they would order me a different one and to call back the following week to get more info. I continuously call over the span of 3 weeks but he would never answer my call or call me back when I would leave a message with the receptionist. The entire dealership has been rude, dismissive, and negligent. I am driving around in a car that is not safe through an issue caused by the dealership and would like them to simply rectify the situation with the new tire they promised.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We purchased a new Santa Cruz in August. The car was in an accident and there are no parts to fix it. Hyundai is telling me that it will be six months or more for parts to arrive. This is totally unacceptable and ridiculous. I have reached out to the dealer to try to get them to buy the car back - since it's Hyundai's inability to support their customers that is causing this problem and they won't. What do they suggest??? We can't drive the car - they don't have parts and they don't know when you will.... THEN WHY ARE They SELLING THE CAR????? I want a resolution to this - either get the parts or buy the car back.

• Initial Complaint

  03/01/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I purchased vehicle used from a Honda dealership in 2017. And I've been going to South Bay Hyundai ever since May 2017 for issues with the vehicle. And in July 2021 I had a real engine issue out of no where. I took it to South Bay and they said they will fix it at no charge to me. They had the vehicle for 5 months, July to December 23, 2021. Then they said the vehicle is ready and I picked it up. The vehicle was dirty, it had don't start on it, car seat has a hole in it and the engine compartment was dirty. I trusted them and got home something was strange, the battery was loose, missing the battery cap, no coolant in the coolant reservoir overflow etc.. I took pictures and video of the vehicle and took it back the next day. Then a couple of days later I noticed it has an oil leak which is related to the engine repair they claimed they did. So, I put the vehicle on my scanner and it has codes 7E9 and 7E8 which relates to the engine and now the transmission. I worked in an autobody shop as an autobody estimator for school OJT and I know about unibody structure and components. I have an AA degree in insurance estimator adjuster. Nevertheless, ************ and ************* agreed that the issue is caused by the engine repair but they are not responsible because that's what happens when you put new parts with old parts. They said file a dispute through corporate to see if they will have us fix it. That's playing a game when you said you caused and I have you on video saying it. They gave me a ********* and said they filed it for me. They also said call the ************** for corporate. I called and corporate never heard of such a claim. Corporate gives me a new claim #******** and ultimately says they can't make them fix it they or an independent dealership and they should fix the problem since they are admitting they caused it. And that's where I'm at trying to get the car fixed based on the above listed facts.

• Initial Complaint

  02/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  In short, South Bay Hyundai's incompetence made me realize they ripped me off, and they now owe me ********* I bought a 2018 Hyundai Santa Fe Sport at South Bay Hyundai on September 9, 2021. **** ****** was the sales rep. I took in a 2011 Hyundai Elantra Touring wagon for trade. The car had **** miles or so, but was in great mechanical condition, and decent cosmetic condition. I still owed ***** or so on it; I know for a fact I could have got at least ***** selling it on my own, but I wanted to see what the dealership would offer in trade. **** told me- multiple times- that they'd happily pay off the balance, and take care of everything for me. I kept asking to make sure, "so you're going to pay this off for me?" And **** kept saying "yes." So I traded the Elantra against the ***** *** I left with temporary plates, with **** telling me the proper plates would get to me in ** **** or so. After 6 weeks, I called, and **** then said it usually takes more like ** ***** Fair enough, I assumed I misunderstood. As time went by, I called back multiple times, to see if I could get an ETA on my plates. Each time, I was treated like I was being too anxious. My temporary plates ended up expiring, so I texted ****, and just got the runaround, until he eventually stopped replying to me. So I called the DMV. They told me (in December) that South Bay Hyundai never completed the paperwork, and that "it's been pending since October." A few days later, the plates suddenly arrived, sent next-day, with notation saying South Bay Hyundai had just then completed their paperwork. More than 90 days after I bought the car! Meanwhile, this all had me read through the paperwork I signed, and I was shocked to see that they only gave me **** for my Elantra! They took the remaining ******** out of my deposit, which was supposed to all go to my new car. The only way to make this right is for them to either mail me a check for ********* or pay that amount against my loan.

  Business response

  04/06/2022

  Business Response /* (1000, 5, 2022/03/04) */ Thank you for forwarding the complaint of*************** and acknowledging there are two sides to every story. First, I would like to address the details surrounding the receiving of his license plates (which he said were expired). He purchased his vehicle on 9/9/21. Our DMV clerk posted fees with the DMV on 10/11/21 and paid off the Lien on his trade in vehicle (the Elantra) to ***************. The vehicle he purchased had a Lien as well, so we were waiting on Title. Title arrived and was cleared on 12/9/21 with DMV. The Clerk, expedited his plates and he received them at 11:32am on 12/10/21. Secondly, pertaining to his contract. All documentation show that he was offered $250 for his Elantra due to mileage (158,028) and condition and that the remaining amount of his payoff, $*******, was rolled into his new loan. As a matter of process, the Finance Manager verifies all pertinent information before and during consumer's signing of the contractual paperwork. At no time did we force********** to accept our offer on his trade. As he stated he "wanted to see what the dealership would offer in trade". He accepted the amount offered and 90 days later decided it wasn't enough. Based upon the above information, I request that you dismiss his complaint. Consumer Response /* (3000, 7, 2022/03/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is simply false information coming from South Bay Hyundai, and further shows that deception is just part of their operation. The DMV didn't get the proper paperwork from the dealership until months after I bought the new car, and only after I called the dealership multiple times. And when I called the DMV on 12/30, they told me the dealership STILL hadn't submitted the transfer paperwork for my old car. I called after they sent me a notice of registration suspension on 12/20. Moreover, I NEVER knowingly agreed to sell my old car to them for $250. NOBODY mentioned "$250," but they did tell me- multiple times- they were happy to pay off the balance I still owed, which was apparently $*******. At no time was I told a penny of that was coming out of the deposit I paid the dealership for the new car. They ripped me off, plain and simple. They owe me the difference, which by their math is $********.

• Initial Complaint

  01/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  The ******* ***** 5 limited AWD (most expensive trim with. Add-on) MSRP price is advertised in California around ************** The description simply increased the pric by around ***** because of low inventory.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩