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Business Profile

Online Retailer

VaporDNA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for VaporDNA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

VaporDNA has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • VaporDNA

      20435 Gramercy Pl #101 Torrance, CA 90501-1533

    • VaporDNA

      22517 Crenshaw Blvd Torrance, CA 90505-3019

    • VaporDNA

      1757 W Carson St #J Torrance, CA 90501-2828

    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a purchase online for a single bottle of vape juice for a price of $28.73 on 10/24/2024. Had it shipped to ************. The juice never arrived and I began asking vapordna for a refund on November 13th 2024. They then told me there was an issue with shipping and I would receive my refund once they received the package back. It is now almost February with still no refund or sign of my package down south. Thank you for your time!

    • Initial Complaint

      Date:06/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are holding a purchase i made in limbo by not completing the transaction on the banking side forcing the money to stay in perpetual limbo as it pends. They claim that they can't do anything on their side but the bank(who i also complained about within the same event) insists that they have no control and that VAPORDNA.COM NEEDS TO COMPLETE THE TRANSACTION. I am sick of these companies s******* people like me over where my last 20- dollars before my payday was held up and I DIDN"T EAT FOR 3 DAYS.I hope the pennies in interest you made was worth it. You forced a struggling american to STARVE

    • Initial Complaint

      Date:02/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order some stuff from them but web site froze or something happen and I wanted specific item in 8 piece and they send me a wrong one so the dont wanna exchange it asking me to order again. I am not asking for refund I requested exchange they said no buy it again

    • Initial Complaint

      Date:12/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made my order more than a week ago. I received the package today. It's missing its two most important items. There's no tank or bridge peices. The tank and bridge are clearly specified to be in this kit on their website. I haven't gotten any replies to my emails asking for help.

    • Initial Complaint

      Date:03/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company on 2/16/23, it was delivered around 2/28. I tried the product and it did not work, I thought it needed to be charged so I placed it on the included charger for several hours with it taking no charge, then all night and the item still hadn't charged. I requested to return the item and was denied and told that they would be sending me an email asap to help. I have never received any other communication form them. I even called this location and they said I would need to email as they have nothing to do with their online store. I only wanted to return the defective item i received and can not use. I paid ***** for my purchase and I would like to return and get my refund within their return window that says 45 days on their website.

    • Initial Complaint

      Date:02/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered from VaporDna.com on 1/31/23 with purchase amount totaling $86.10 Order No. #******* Its been a week, and tracking is saying that my order is still in pre-shipment and a label has been made for my order, yet **** hasnt received my order, to ship it to me. The email address to contact vapordna doesnt work, and Ive tried countless phone numbers, email addresses, and even contacted them on ******** to no avail. Not a single person has gotten back to me and a week later my order still hasnt even left their hands. We paid a lot of money for the items that are -needed- and now we are stuck with nothing because they dont seem to care about running their business appropriately? We have spent hundreds upon hundreds at vapordna and deserve acknowledgment as well as PROMISED shipping/delivery dates that we paid for! Ill have to file a dispute to get my money back which takes weeks/months, when we dont have the finances to just be out $90 to go and make another purchase for what we need. I deserve answers.

    • Initial Complaint

      Date:10/31/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase online for a little over $140. When placing the order I received a message about a problem with the address. I doubled checked the address and placed the order again at which time it said my card was declined. I knew I had enough to cover this purchase so I checked my bank and I was charged for my previous attempt when the order supposedly fail due to the address. I attempted to call a customer service number I found and it was no longer in service. I found a second number but it said it was not setup to receive calls and was only a recording which said if I had a question about an online order to email **************************** which I did and the email was immediately returned saying the address could not be found. I've tried all I could to resolve this issue and have achieved nothing. Any assistance would be immensely appreciated.

    VaporDNA is NOT a BBB Accredited Business.

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