Business ProfileforHorizon Management Company
Property Management
At-a-glance
Related Categories
Business Details
- Location of This Business
- 21515 Hawthorne Blvd #700, Torrance, CA 90503-6508
- Years in Business:
- 42
- Business Started:
- 2/1/1982
- Business Management
- Roy Nelson
- Contact Information
Principal
- Roy Nelson
Customer Contact
- Roy Nelson
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I own a condo with the ************ Townhomes in *********, **. of which Horizon Management *** is the *** Provider. I've owned for nearly 3 years. When I closed on the property and moved in, I noticed on the "Landing" (My property is upstairs. At the top of the stairs, there is a Wood Landing Walkway to either my property to the right , or my neighbors to the left) there was a small hole in the wood about the size of a golf ball. My Neighbor complained about this for about a year, so I did not because we share the same landing. The hole has gradually gotten bigger and bigger to a dangerous point. The hole(s) are now the size of 2 footballs and 1.5 feet deep. In October of 2022 I informed the site Manager who informed the *** (I can provide names if needed) that this is dangerous and is in need of immediate repair. Nothing has happened. Since October, I have rolled my ankle in it twice which required an ER visit and my 2 year old Daughter fell in that hole that resulted in her receiving stiches to the back of her leg! The *** was informed of this and in response, sent over a crew to "fix" the issue with a 0.5 inch thick piece of plywoood. Essentially swapping one issue for another. A fall in hazard is now a trip hazard. I refuse to continue to pay an *** that is informed of their failure to fix dangerous maintenance issues that has injured people to include my baby girl and their response to that is to send a random piece of plywood to cover the holes on an already rotted landing...that can give out any day, and send city officers and threatening letters to my home about fees, while I'm dealing with medical bills, taking days off to care for my baby as a result of their inability to perform proper maintenance after being told multiple times prior to any injuries occurring. As a Veteran, I used my VA loan in hopes to find a nice home for my family, and this is how I'm treated along with my Neighbor who also has small children. This is not o.k. at all.
Read MoreCustomer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Otis M
1 star
05/12/2023
I own a condo with the ************ Townhomes in *********, **. of which Horizon Management *** is the *** Provider. I've owned for nearly 3 years. When I closed on the property and moved in, I noticed on the "Landing" (My property is upstairs. At the top of the stairs, there is a Wood Landing Walkway) there was a very small hole in the wood landing. My Neighbor complained about this for about a year, so I did not because we share the same landing and I just assumed it would be taken care of. The hole has gradually gotten bigger and bigger to a dangerous point. The hole(s) are now the size of 2 footballs and 1.5 feet deep. In October of 2022 I informed the site Manager who informed the **** that this is dangerous and is in need of immediate repair. No response. Since October, I have rolled my ankle in it twice which required an ER visit and my 2 year old Daughter fell in that hole, that resulted in her receiving stiches to the back of her leg! The *** was informed of this and in response, sent over a crew to "fix" the issue with a 0.5 inch thick piece of plywoood. Essentially swapping one issue for another. A fall in hazard is now a trip hazard. I refuse to continue to pay an *** that is informed of their failure to fix dangerous maintenance issues that has injured people to include my baby girl and their response to that is to send a random piece of plywood to cover the holes on an already rotted landing, that can give out any day now, sending city officers and threatening letters to my home about fees, while I'm dealing with medical bills, taking days off to care for my baby as a result of their inability to perform proper maintenance after being told multiple times prior to any injuries occurring. As a Veteran, I used my VA loan in hopes to find a nice home for my family, and this is how I'm treated along with my Neighbor who also has small children. This is not o.k. at all.
Horizon Management Company Response
05/18/2023
Thank you for bringing your concerns to our attention regarding the authorization for the work and the temporary installation of plywood on your deck. We apologize for any confusion or inconvenience this may have caused you. We understand that the ***** of ********* is currently reviewing bids for the rebuilding of several decks, including yours.Firstly, we want to clarify that as the management company, we do not have the authority to approve or authorize any major construction work without the involvement and approval of the ***** of *********. Our role is primarily to facilitate the bidding process, gather necessary information, and present it to the ***** for their consideration. We strive to ensure that all necessary procedures are followed and that the ***** is informed of the options available.Regarding the temporary installation of plywood on your deck, we apologize for any misunderstanding. Our intention was to prioritize your safety and that of other residents by implementing a temporary measure until the ***** finalizes the decision on the deck renovations. We understand that this may not have been communicated clearly, and we apologize for any inconvenience caused.Rest assured, the ***** of ********* is actively reviewing the bids for the deck rebuilding, and your concerns will be taken into consideration during the decision-making process. We encourage you to provide any additional information or preferences regarding the project directly to the *****, as they will ultimately make the final determination based on the best interests of the community.We appreciate your patience and understanding as we work towards resolving this matter. If you have any further questions or require clarification, please do not hesitate to contact us. We value your feedback and strive to improve our communication and processes for the benefit of all residents.Thank you.*********,******** La-Key
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