Business ProfileforMetro Express Lanes

No need for me to recap my experience, it's sited below with the monthly charges long after the transponder has been deactivated, lost, stolen or whatever... my story is the same. I also moved out of state just before this which there's no real way to even know you're getting the charges still.Compound that with my recent conversation.... they will not turn off the transponder (i.e. stop charging you) until you are paid up on the charges that you are challenging. (This is from ***** on the customer service line.) So now, while I'm trying to figure all this out, rather than working with me I was told I'll be sent to collections. I even asked, "bottom line, what do I need to pay to get you all to quit harassing me?" To which ***** responded that I don't have to pay it. It was only when pressed he came back with the collections line. (This conversation was held via chat, so they have the full record of it.)Metro ExpressLanes is working actively to scam people. And when they are found out, they threaten (the quote, "I never said you have to pay, we'll just send you to collections") and try to confuse. Keep in mind "you don't have to pay" is also how they get to keep charging you.There HAS to be something illegal in continuing to charge for a service like this when the request to turn off the service has been made. I was also denied the ability to speak with a customer service supervisor or Manager. I was told they'd call within 3 business days. We'll see.