Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was taken in to Dodge Jeep Ram for an engine check. I paid the first time and was told it was fixed. The same day I picked it up, the engine light turned on again. It was taken in a second time and more money was paid. When picked up, my vehicle started shaking (coming from the motor) and when mentioned to the staff they said it was normal and that in a few days it would go away. My vehicle was not shaking prior to that second service. A few days later, the engine light turned on for the third time. Now, they are requesting $220/hour for a 5 hour diagnostic and more charges after they find what needs to be fixed. I would like any support or guidance as to what I can do because I feel they are scamming customers into paying for repairs that are actually not getting repaired. They said metal was found in the oil pump, and when I asked a mechanic for his professional opinion, he says that could have been caused by the dealership when they worked on my vehicles engine the second time it was seen. Please help!!! I dont have more money to pay. Ive done about $4,000 already. Help!

  Business Response

  Date: 04/09/2025

  We have been in contact with Mrs. ****** and we performed Diagnoses at No charge to customer and we were trying to repair Engine without replacing Engine and Now We have found Metal internally in Engine that we didn't See last visit and now we offer to credit any cost that occurred on Pervious visit and apply to this repair .if we would of known last visit that was this extent we would of recommended to replace complete engine.

  We are Working with Customer and waiting for Customer to let us know which way they want to go 

  .

• Initial Complaint

  Date:09/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today is day 26 that Turlock CDJR has had my Jeep in the service department. Work has not begun. I have a Jeep lifetime Max warranty. I had scheduled an appointment with Turlock CDJR on August 15, 2024 for fan and transmission check. On the way to the appointment, the car lost power. Towed to Turlock CDJR the same morning.On August 15, 2024 ***** ******, Service Advisor for Turlock CDJR, indicated that he would need to get "pre approval" to diagnose the concerns and to call him back in a week. ***** continued to give me "updates" on the vehicle such as; they approved the diagnostics, diagnostics show a blown head gasket, they want pictures of the engine, etc. for 19 days. On day 19, frustrated with no repairs having been started, I called the warranty people myself and spoke to **** at MVP Pre-Authorization at **************. **** indicated that the first contact they had from Turlock CDJR occurred on August 28. Meaning that for 13 days, ***** ****** had been fabricating/lying about the service he was providing for my vehicle when he had not even turned anything in to get the process started. Additionally, **** indicated there is no process of "getting approval" for diagnostics as ***** ****** had stated. I understand that my Jeep requires a engine replacement and that comes at a great expense to the warranty. **** from MVP Pre Authorization has indicated it will be a covered service after Turlock CDJR has dismantled the engine, sent digital photographs, and an inspector checks the engine. Turlock CDJR had not completed dismantling the engine as of the afternoon of Sept 6. 2024. Turlock CDJR has now had my only vehicle for 26 days and no repair work has started. They are dishonest and misrepresenting the service they have provided so far. It is unknown when my repaired vehicle will be returned to me. I am asking for help from the BBB to hold Turlock CDJR responsible for the warranty work I am entitled to in a reasonable timeframe.

  Business Response

  Date: 10/02/2024

  Good Afternoon
  
  Regards to Complaint #******** ****** *******
  
  Yes Mrs. ******* bought her vehicle for Service vehicle was Towed in and we Had to obtain Sherrys Authorization Prior to Working on her Vehicle and ****** has a Third Party Extended warranty she purchased at Another Dealership MVP plan Yes we are a Jeep Dealership But not all Dealerships Sell the same Extended warrantys On her  *********** Contract We obtained her Authorization to Proceed We Knew it had Coolant in the Cylinders but we didnt know how bad it was. After getting her Auth to remove Cylinder head MVP Extended Warranty was Requesting a complete Diag and we removed Cylinder hear We found Overheated and warped block and Head and would Require Complete long Block We Submitted findings to MVP Extended Warranty They said that they were sending a Inspector to have inspected and verified. No one at MVP had Authorized Any repairs as ***************** This all took time on the Extended Warranty Part Not Us . Mrs ****** contract has a lot of fine print she wasnt a wear of and Because of the value of the Vehicle and cost of the repairs MVP Declined Repairs and states that they will buy the customer out of the vehicle and was sending us a Check Made out to ****** ******* for Market Value of the vehicle of  $9950.00 . We could never speak to anyone all this is done through Email which I showed **** ***** *********** of Automotive Repair Time it took was waiting on MVP to Issue a check for the value of the vehicle and customer could keep the car  She thinks because were a Jeep dealership that we had Control
  
  We have no Control of MVP Contract or any Warranty repairs 10/01/24 the Check Finally arrived and we gave it to her.Mrs ******* paid us for the partial tear down and towed her vehicle to a independent and we have no control on what *********** contract did and we are not the Selling dealership She Received a check for $9950.00 and got to keep her Vehicel
  
   
  
  ***** Victorino 
  
  Service Director
  
  **************

  Customer Answer

  Date: 10/03/2024

  I am rejecting this response because: Turlock CDJR has not taken ownership for the hardship and financial costs associated with the mishandling of my vehicle service request.  Additionally, further damage to my vehicle occurred in their possession. 

  In response to ***** *********** Response:

  My authorization for Turlock CDJR to work on the vehicle was given the morning I had the vehicle towed there on 8-15-2024 at 9:48 A.M. when I signed the *********** ***** Up. Copy of this document indicates the following issues would be diagnosed:
  1.           Engine light is on                                                $210.00
  2.           Jerking sensation at 30mph                              $210.00
  3.           AC Shutting Off                                                   $410.00
                                                                         Total           $840.00 (Later reduced to $695.00)
  
  At no time before October 1, 2024 did Service Advisor ***** ****** or Service Department Manager ***** *********, indicate that my warranty, a Jeep Life Time Max warranty, would be an issue for the Turlock CDJR dealership. My **** Lifetime Max warranty does not state it is limited to the dealership I purchased it from (*******************). The fact that Turlock CDJR did not sell this particular warranty, or that I bought my vehicle elsewhere, is irrelevant. Again, if the warranty, or where I purchased my vehicle, was an issue for Turlock CDJR they should have indicated that upon my arrival, prior to me signing for $840.00 in diagnostics and the dealership dragging the process out for 47 days as a low priority.

  
  Furthermore, it is notable that ***** ********* spoke negatively about the Jeep Life Time Max warranty in regards to why the dealership was ************************************************* his office on October 1, 2024. He disclosed statements such as: he did not like the Jeep Lifetime warranty, they were hard to work with, couldnt get ahold of them, I was his fourth customer in 1.5 months in which the warranty had bought people out and he did not understand why, his dealership, Turlock CDJR, did not participate in selling this particular warranty, it was a misleading warranty,and that I should have gone back to the place I bought it for repair, his dealership likes to work with the warranties that they sell. These statements are indicative of the slow approach taken by Turlock CDJR regarding the service on my vehicle; resulting in ******************************************************************* and attempting to hold down my job/keep my child in school.

  
  It is notable that the paperwork I requested, and given to me by ***** *********, the technician Part Request and the Quote for partsare both dated 8-15-2024 at 14:38 and 15:30, respectively. The warranty company shared with me that Turlock CDJR first made contact with them for authorization on August 28, 2024. That is 13 days after I initially left my vehicle with Turlock CDJR on August 15, 2024.

  
  For the following four weeks, I would ask for updates by calling ***** ****** and he would tell me to call again with a future date.Mikkis description of what was occurring during this timeframe was that he was providing pictures to the warranty, then digital pictures, then engine needs to be broken down, then an inspector. While these steps do seem logical and practical, the delay in between the requests from the warranty and the action of the dealership encompass four weeks time. I often called the warranty company who would confirm they were waiting on the dealership for items requested.

  
  ***** ********* failed to share that I did contact and involve the Bureau of Automotive Repair (BAR) on September 12, 2024. This would have been the 28th day Turlock CDJR had my vehicle; with no repairs started.**** ******, BAR, visited Turlock CDJR the following week and discovered that there were Compliance issues with how Turlock CDJR had presented the cost of the engine breakdown to me, documentation, and how I was billed. This resulted in the BAR reducing my $2,900.00 bill *********** fees and engine breakdown) to $840.00 *********** fees)
  My warranty company did Buy Out my vehicle after Turlock CDJR indicated it would cost $11,082.60 to install a Long Block engine. This amount exceeded what the warranty company considered to be the value of my Jeep. I received no information from Turlock CDJR other than the warranty company is mailing a check for $9,950 to Buy Out my vehicle, the life time warranty is voided, and the check will arrive at the dealership.

  
  The Buy Out check from the warranty company was mailed to Turlock CDJR on September 19, 2024. Each time I called Turlock CDJR they indicted they did not have the check. In an effort to rush the engine replacement with the next mechanic shop, on September 30, 2024 I asked Turlock CDJR if I could tow my vehicle to the next mechanic to start the engine install and was told no. The outstanding bill would have to be paid prior to my property being returned to me; despite the fact that Turlock CDJR could not locate the check I needed to pay the bill with. I asked that the $9,950 check would be the assurance that the outstanding balance would be paid, and was told no. I am on day 46 of not having a vehicle.

  
  Day 46 5:11 P.M
  Spoke to Sales Manager *****. The check is not there and I cannot have my car until the diagnosis fees are paid.
  
  Day 47 9:00 A.M.
  My witness, ***** *****, and I arrive at Turlock CDJR dealership and speak with ***** *********. ***** indicated the check was not there and there was, Nothing I can do about it. ***** stated several times that he had no phone number to contact the warranty company and asked me if I did. Shocked that the manager of the service department would not have this information, or have used it to resolve my issue over the last 46 days, I indicated I did have the number and had called them multiple times. ***** asked us to sit in his office as customers were backing up and could overhear us.After 60 minutes of ***** making copies, calling the numbers he previously stated he did not have phone numbers for, ***** snapped at me, Just take the car. I told him I now had reservations about removing the vehicle as it would likely remove his motivation for finding the check; which I needed to pay for the engine at the next mechanic. ***** then announced that he has an email to go see, despite him sitting at his desk in front of his computer screen, and returned about three minutes later with the Sales Manager ***** and The missing check. Check was opened.
  
  I paid the outstanding diagnostics bill ***** Duress, took photos of the remaining paperwork attached to it, witness loaded the parts to my engine from a rolling cart into the back of his van and we sat in the Service Parking lot behind my vehicle waiting for a tow truck to arrive. It is notable that the condition of my Jeep was poor. The windows had been left rolled down and covered with ripped plastic, inside and outside of vehicle was filthy, the molding on the drivers side door was loose, the gas cap was off,bolts left on the hood near the front window, gear shift housing pulled out and left in passenger seat. Photos taken.
  
  To resolve this issue, I am requesting the following:

  Return of the $695 Diagnostic fees I had to pay to get my vehicle back. These fees were a covered service on my warranty on August 15, 2024- the day the diagnostic tests occurred and the Quote for parts and technician Part Request paperwork was written. Turlock CDJR should have billed the warranty for the diagnostic fees at that time.
  
  Compensation for the 47 days my vehicle was in the incompetent possession of Turlock CDJR at $25/day. This compensation covers loss of wages in managing this situation (phone calls/documentation), stress, inconvenience, and compensation I paid to others for gas/transporting me to work and my child to school and back each day. The average rental car is $50/day.
  
  Cleaning/detailing of my vehicle due to it sitting unprotected in the Turlock ************ Department lot for 47 days. Cost to be determined.
  
  Drivers side door molding repair. Cost to be determined.
  
  Unknown damage from gas cap being unsecured. Cost be determined, if applicable.
  
  Unknown if all the engine parts for my 2016 Jeep Patriot were returned to me; it has already been determined by the next mechanic that a Dodge Ram manifold was mixed in with my engine parts. Cost to be determined, if applicable.

  
  

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was at this facility from 12/04/2023 to 01/22/2024, per my extended warranty the dealership was to issue me a check or pay Enterprise $175 for rental car reimbursement. They opted to issue me a check and after sending my rental car invoice multiple times, I was told they would not release funds until I updated my review of their business. I had an awful experience and them holding my check hostage made it even worse. I have still not received my reimbursement as of 04/23/2024 and have decided to escalate my complaint.

  Business Response

  Date: 05/20/2024

  Tell us why here...Customer brought in Vehicle with a Transmission Concern on December 04,2023 - Jan 22,2024 We had to Order the Transmission and we were Dealing with Customers Third Party Extended warranty and Customer went on their own and Rented a *********************** Rental Car . We had to Order the transmission and Trans  was on National Back order and We had wait until Parts Arrived Unfortunally The customers Extended Warranty only paid for $275.00 of Rental We were Trying to Work with Chrysler to get to help Participate in Balance of Rental but Because of Miles and age of vehicle only paid $275.00
  we were working with Chrysler to see if would compensate  to help with Additional Days But Were Still Waiting on Chrysler to Respond Right in the middle of this  Chrysler Reps have changed and i was waiting to see who my Next Rep *** because Chrysler CAIR 800 Number could only Authorized the $275.00 Which Customer was Refunded
  We did make a offer to Customer that if would help out with Decent survey that we would Consider Assisting here at the Dealership Customer is Making a ******************** Case knowing that there Extended warranty only Authorized $275.00  For Rental Reimbursement Which they Received  
  We were going to Help here at the Dealership as a   gesture of Goodwill and Customer satisfaction Were not obligated to pay anything other than what  there Extended Warranty Authorized 
  Now There Making a BBB Case for Rental Reimbursement that they knew there warranty only Authorized only $275.00 
  Ill Consider But Now there Makigg a BBB Case 
  
  

  Customer Answer

  Date: 05/20/2024

  I am rejecting this response because:

  this is actually incorrect information.  Nothing to do with transmission, actual was an entire engine.  
  

  They were to reimburse me $175 for the rental care per extended warranty after sending copies of receipts, we have still not received that.  We sent the information  multiple times and never got our reimbursement, only once I gave an honest survey regarding the subpar customer service I received did I even receive an email.  The email I received stated that they would reimburse balance of rental car in exchange for me changing my survey.  I advised them once I received my reimbursement I would be more than happy to update my review, weeks passed without reimbursement or contact. My initial and most vital part was that I was to be reimbursed $175 from the dealership and never did get it.

  i have emailed them multiple times and was given roundabout answers and then they stopped responding all together.  That is when I did the BBB case.

  I have included the emails and I also have receipts if needed.

  
  

  Business Response

  Date: 06/05/2024

   I did Ask ***************************** to Send Me  copy of the Rental Invoice I wanted to See the exact amount and I did Consult with My district Rep  from Chrysler Corp to See if they would Consider any Assistance
  Unfortunately Because of the Age and Miles on the vehicle They Declined any assistance
  Unfortunally we have been seeing a lot of backordered Parts and Causes Delays
  Chrysler only offer Assistance on Vehicles that are under the Basic Manufacture Warranty and Their Vehicle was only Covered for the 7 Days and No Consideration for The parts on Back order
  I asked ********************************* to send me the of the invoice and If she wouldnt slam us on the Survey that we would Consider  Participating as a Gesture of Goodwill and Customer Satisfactions
  But After I seen their response on the survey Why Would I want To assist
  But as a Gesture of Goodwill and Customer Satisfaction We will participate in a portion of the Invoice
  $600.00 I will send  ***************************** a Check  and this Matter will be resolved
  There Warranty only Covered 7 days Hopefully Will close We are doing this a a Gesture of Goodwill and customer

  Customer Answer

  Date: 06/08/2024

  I am not rejecting this and fully accept their response.  

  Once I receive the check (as Ive been promised checks and not received in the past from them) I will close and complete the complaint.  I would just like to keep open until they fulfill what they promise.
  

  Thank you,

  *****************************

  
  

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27, 2023 I dropped off my Dodge Ram 2018 for service due and was promised for the next day July 28. On July 28 ********* dio the service advisor called and told me the truck was inspected and needed a Hydraulic booster that was leaking and was covered under warranty with a $100 deductible on top of the charges for the maintenance service. He advice us that the part he had to order and was going to arrive on Tuesday August 1 and he had to keep the truck until Wednesday August 2. I received a call the truck was not ready Wednesday because the technician called in and he didn't have anyone else he also called Thursday august 3 that it was not ready and again on Friday august 4 that the technician was not going to finish so therefore he didn't let him start on the repairs, the truck was there another weekend. My husband was very upset we had been without a truck for a week and a half already we asked for a discount because due to not having the truck we had to pay someone with a truck to take our work tools and equipment. *** said 10% is all he can give us that is not enough. Today is August 7 and *** called that the truck is still not done that something went wrong with the installation and that the *** and another light on the dash and the technician needs to find out why. I believe we are paying for a service and we depend on our truck for work Dodge was not giving our truck any priority they are giving all the priority to other vehicles. I would like to get a bigger discount from Dodge for all the time my truck has been in the shop and all the money I have lost due to not having my truck.

  Business Response

  Date: 08/08/2023

  Because of the Heavy Workload and Certain Jobs have to Go to the More Experienced ********** Service Advisor ************* should and never gave Promise dates Because Which He states that he was keeping customer updated and There was Never a completion time Promised and that Parts should Arrive Generally two to three days but We can't hold Chrysler Parts to Exact dates because lately with Chrysler Parts we have had Delays or back orders and Very Seldom do we get parts when they say they are to arrive. in this case the Parts arrived But the Technician that was working on it Called out sick and that Happens People Get sick .and this case the Tech was in the middle of it and wasn't another available Experienced tech That could Finish. The Shop ******* looked at it and felt that The Original Tech Needed to Finish the Repairs. And because all the other Level Techs were on jobs and there jobs have been here longer waiting times. Yesterday 08/07/23  after installation of the brake booster the Abs Lamp came on and we had to Diagnose. the Faults of the *** lamp and after Consulting with star Chrysler Tech Line advised that we Needed to update with new Flash Softwrae to Fix *** lamp bu we didn't receive.until late in the afternoon and now Vehicle is complete. The Service Advisor ************ gave Completion.time Customer was just assuming that *************** was a completion. Times We can not foresee.Techs getting sick and other delays in the shop   Unfortunately  delays in shops happen of parts or Techs getting sick and other delays.

  we have the vehicle completed and gave a 10% off customer was wanting us to give a bigger discount but We cannot foresee techs getting sick. 

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a service appointment for 9/19/2022. My service advisor, ***********************, took possession of my car. I received no communication until I phoned at end of business, when I was made aware my vehicle had not even been assessed. My partner, *****************************, phoned the following morning and was told that the service advisor was not able to talk to him and he advised that I would be coming to pick up the vehicle that morning and we no longer required their services. When I got there, they had done the diagnostics and I felt pressured into having the work done. I was firm that I did not want their services and I would be picking it up. I was then given a bill, of which should have been sent through the warranty company. I was told that I needed to pay, and he said we would go call the warranty company together. That was worked out and my vehicle was given back. It sounded awful, my HDMI cords no longer worked and I just wanted to get home. Contacted ****, the service department manager and he did not take responsibility for the bad customer service and I told him I was ending the conversation. I didn't want to be talked down to. When I went to leave my house again, I decided to look under the hood because the noise it was making when I drove it home was very off. When I did, I found that my air intake hose has not been connected, some other hose had not been connected and my fuse box cover was missing. I called back and they said they were not aware I was coming to pick it up and they did not have the time to put it back together. I was there, at the shop, for almost an hour trying to figure out warranty work. They were made aware I was coming to get it. Regardless of the break down of communication, the mechanic assigned to my car, would have known it was not put back together and he let it leave his bay like that. They told me I could bring it back and they would fix it free of charge but you cannot drive a vehicle in that condition, it is not safe.

  Business Response

  Date: 09/22/2022

  I have spoken to the customer and apologized for her experience in our service department.  She has agreed to speak to one of our other advisors as well as bring her vehicle back to inspect and fix.  

  Customer Answer

  Date: 09/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. 
  
  

• Initial Complaint

  Date:07/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from Chrysler jeep Dodge Ram in Turlock on July 22th. It had a slight steering issue, and they assured it would be addressed. I came to pick up the vehicle and it did seem better initially. After driving it home the next day the same steering issue became evident so I took it to a local repair shop. The shop stated a broken steering stabilizer and the steering gear box is also broken and it would be $1800 to repair. The dealer assured this vehicle had been checked and no broken components were evident. No less then one day after having the vehicle that I was assured was fixed is not safe to drive on the road.

  Business Response

  Date: 07/22/2022

  Turlock Chrysler Dodge Jeep Ram had the issues with the truck addressed and fixed in the shop.  The customer test drove the vehicle and was satisfied with the repair.  When some other issues arose, the customer took the vehicle to a ************** without notifying us of the problem or his decision to take it elsewhere.  We did not give authorization for payment to the other shop or customer since we were not given the opportunity to fix the problem in our own shop.

• Initial Complaint

  Date:06/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13th I took my Jeep Moab to this dealership because it was not starting. I got this jeep used it is a 2018 and I only have had it for a year so I was confused on why it wasnt turning on. They made me leave it for almost a week with no contact on what was wrong and said that it was the computer radio system that failed and that the battery was completely fine but I need to switch the computer system and it would cost me 1300$ they also made me pay 180$ to look at it and run test. I didnt want to pay that much money especially since I just got the jeep and they said my warranty didnt cover anything. I took it to another mechanic and they told me that nothing was wrong with the computer but my battery was completely fried and it was swollen almost to the point where it explode. The fuse they took off from the radio they gave it back to me at the dealership and the mechanic said the one they returned to me was fried like they did it on purpose. At the end I only had to switch the battery and my computer connected and was completely running normal. Im upset I had to pay 180$ for a false test they performed and almost scammed me out of 1300$ Thats not right and I also have maintaince for the next year for free and I dont want to if theyre going to be messing with me car and not doing the actual job

  Business Response

  Date: 06/29/2022

  Hello ****** & B.B.B. 

   I have reviewed all of the paperwork and I'm sorry you feel we had miss lead you with our diagnoses. I wish I would have had an opportunity to meet you beforehand to discuss your concern. I will honor your request and refund your full diagnostic charge. 

   

  Thank You.

  *********************

  Service Manager