Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/14/25 we went to Diamond Truck sales *** worked with ******, He told me I need $5000.00 down payment, so I wrote him a check for $3000.00 and we would have the rest by the next week, He had us fill out contract after he had already deposited the check, After doing research on them, I decided to not go with them for the purchase of the truck. I called and visited him many times asking for the down payment back, all he kept telling me was "I can only give you store credit" I still don't even know if I am approved for the truck.

  Business Response

  Date: 03/31/2025

  Dear *****, 

  Thank you for reaching out regarding your down payment. We sincerely apologize for any inconvenience this situation may have caused.

  After reviewing your request, we can confirm that your refund was processed via wire transfer on March 27, 2025. The delay was due to the necessary verification process by our accounting department to confirm the availability of funds.

  If you have not received the refund or need further clarification, please email us at ********************************** or give us a call at ************ and we will be happy to assist you. We appreciate your patience and understanding.

  best,

  Support at Diamond Truck Sales Inc. 

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel I was scammed. I spoke with ****** a sales *** with Diamond Trucking and was told to even start working to see if a deal can happen she needed good faith money for the banks. This is my first time trying to purchase a truck so I thought she was honest. $5000.00 was provided for good faith and the total down was supposed to be $10,000.00. We were told they had access to 26 banks but I never received any denial Letters from 1 bank. I was told the only bank that would approve us was Diamond finance company, as California does this when a loan request is shopped. I want a full refund of my good faith money.

• Initial Complaint

  Date:02/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered Terms of ****** down, 36 months and 17% financing on the remainder. I agreed to the terms and gave them 5000 in good faith. I was informed several days later that they had approvals at different terms. After several conversations, I told them I no longer believed any information coming from them and I no longer wanted to do business with them. They refuse to return my 5000. They tried to force me to take the new terms by calling it a store credit.

  Business Response

  Date: 02/21/2025

  Hi ***********,

  We understand your concerns and appreciate the opportunity to clarify the situation. Diamond Truck Sales Inc. does not control financing decisions, as they are entirely determined by the lending institutions. We work with banks that provide conditional approvals, and after further review,adjustments may be necessary based on the lenders requirements.

  After reviewing our records, we want to highlight that you signed the Retail Buyer's Order and the Card Authorization Form, both of which outline the terms of the agreement, including the policy that deposits are non-refundable. As stated in these documents, refunds are contingent upon financing approvals.

  In your case, you received an approval at $17,000 down for 27 months at $1,072 monthly with a *****% interest rate. While you were originally quoted at $17,000 down for 36 months with a monthly payment of $1,107 with a 17% interest rate.  The approval you received matches the agreed-upon down payment amount and is well within standard financing adjustments.

  Please dont hesitate to reach out to ********************************** or ************ if you have additional questions or concerns.

  Best,
  Support at Diamond Truck Sales Inc. 

  Customer Answer

  Date: 02/24/2025

  I am rejecting this response because:

  It was not the agreement.  Your manager should not have given numbers he could not secure. 

  
  

  Business Response

  Date: 03/14/2025

  Hi ***********,
  

  We understand your concerns and appreciate the opportunity to clarify once again. The financing terms that were approved$17,000 down, for 27 months at $1,072 per monthare in line with the original quote you received ($17,000 down, for 36 months at  $1,107 per month).
  It is important to note that Diamond Truck **** does not control financing decisions, as they are determined by the lending institution.We work with banks that provide conditional approvals, and adjustments may be necessary based on their requirements. Refunds are contingent upon financing approvals, and in this case, your approval aligns with what was originally quoted.
  

  Please dont hesitate to reach out to ************************************************************ or ************ if you have additional questions or concerns.
  

  best,

  Support at Diamond Truck Sales Inc. 

  Customer Answer

  Date: 03/17/2025

  I am rejecting this response because: it is not the same numbers. 
  

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11.18.24 on 12:02:32 they charged $2000 from me. When i come and see truck, i did not like it. High engine hours and low mileage. And now they do not want to refund my money. Picture of receipt i have.Please help me

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its a fraudulent truck sale because they knew everything that was wrong with the truck before they sold it to me, I can prove this because the mechanic had trouble hooking up his device, connecting it to the truck to see whats wrong with it so the dealer had to know that this problem existed.

  Business Response

  Date: 09/03/2024

  Dear BBB, 

  I wanted to inform you that the issue has been successfully resolved. The customer and our team have come to a mutual agreement that satisfies both parties.
  Thank you for your support and assistance in this matter. If you need any further details or documentation regarding the agreement, please let me know.

  best,

  Support at Diamond Truck Sales Inc. 

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18 2024, I contacted Diamond Truck Sales at ************ about a 2019 ***** semi truck listed for $39k. in ******* Sc. I was asked to send a deposit to hold the truck until I get there to look it over. I sent $1500 and was to go look at the truck the next day. Once I get there to look at the truck, I noticed it was $49k. I called the sales lady and she stated that the truck was mistaken listed for $39k but she could knock $2k off. I refused the offer. She then stated she could get me in another truck for $39k. A few days later, she called and said she had an International truck in ******* that she would fly me out to look at but she needed $2k more deposit. I told her I was not sending any more money but she kept insisting me to do so. At this point, I felt pressured and uncomfortable with the situation and asked for a refund. She stated all refunds are handled thru her manager Shilo at ************. I tried contacting ***** but he would never answer the phone but he would send a text stating he'd call me shortly in which never happened. At this time, the company i was leased to began to slow business and I desperately need my refund. After dozens of unanswered calls, ***** sends a text this time stating to call customer relations at ************. I call this number and no one ever answers, it states to leave a message. I've left numerous of messages but haven't received a return call yet. I feel as if this company is intentionally trying not to reimburse me my money after they have lied to me about the cost of the truck.

  Business Response

  Date: 09/04/2024

  Hi *******,

  Thank you for contacting Diamond Truck Sales regarding your recent inquiry.

  Regarding your deposit, please note that a contract was signed for the 2020 International LT62F, as per the contract you signed,deposits are only refundable contingent upon financing approval. In your case you received 2 different approvals, therefore the deposit is not eligible for a refund under the terms of our agreement.
  We understand your concerns and the challenges you've faced in resolving this matter. We value your business and are committed to assisting you in finding a vehicle that meets your needs within your budget.
  If you have any further questions or require additional assistance, please do not hesitate to reach out.

  Sincerely,
  Support at Diamond Truck Sales

  Customer Answer

  Date: 09/05/2024

  I am rejecting this response because: I NEVER signed a contract for an international truck. I wasn't interested in an international truck but a international was offered to me upon Diamond lying about the cost of the *****. Please show me a signed contract.
  

  Business Response

  Date: 10/10/2024

  Hi *******, 

  Please see the attached contract that was signed by you for the 2020 International LT62F. 

  If you have any further questions or require additional assistance, please do not hesitate to reach out at ************************************************************

  Sincerely,
  Support at Diamond Truck Sales

   

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a truck at Diamond Truck Sales. Initially I was told it was DOT inspected and certified . I put $2,000 down, the requested deposit was $7,000 and I communicated I would pay the additional amount once I saw the truck physically. They told me the truck was located in ***** but when I advised them I was coming the following day, they then said the truck was in **************. They offered me shipping if I payed the remaining deposit. Once I arrived, the truck was definitely not inspected or certified , and I was later told that was miscommunication on their part. The truck needed a new windshield, front headlight, top marker light, brake and turning signal light, nine new tires, def system and filters, the check engine light was on, APU was inoperable and power steering was not functional preventing the wheel from being turned. The management team advised they would fix the issues within a week and then I could take possession. They started calling 2 days after that requesting the additional money. The truck was not ready due to parts but they insisted I pay $2,000 additional since they were correcting the issues. I agreed and immediately wired the money. They called me and told me the truck was ready, I arrived and the truck was not on the lot. They told me to give them a few days and they would get the truck there. They then asked for more money and I declined until I saw the truck. Two days later the manager called and told me the truck was sold and they would give me store credit. I advised I have no intention of doing business with them and I needed my money back the same way I gave it to them. 4 months later I am still getting the runaround, my money has not been returned. They are now saying the truck is NOT sold even though I have in writing from management it was.

  Business Response

  Date: 09/04/2024

  Hi *****,

  Thank you for contacting Diamond Truck Sales regarding your recent inquiry.
  Regarding your deposit, please note that, as per the contract you signed, deposits are only refundable contingent upon financing approval. In your case you received 2 different approvals, therefore the deposit is not eligible for a refund under the terms of our agreement.
  We understand your concerns and the challenges you've faced in resolving this matter. We value your business and are committed to assisting you in finding a vehicle that meets your needs within your budget.
  If you have any further questions or require additional assistance, please do not hesitate to reach out.

  Sincerely,
  Support at Diamond Truck Sales

• Initial Complaint

  Date:11/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 26 of 2023, I came to and agreement with Diamond Truck Sales to purchase an commercial vehicle from their business. I viewed their equipment and decided to purchase a truck that was priced at $49,600 dollars. We came to an agreement which stated that I pay $12,500 US dollars (paying $7000 on that day via Business card) for a down payment, in exchange for the vehicle. The total after taxes and fees was around $51,000. The agreement was that I pay $1340 a month for 42 months, boosting the total to $56,280 US dollars. I looked signed this agreement (see attachments). A few days later *****, the branch manager (by his own designation) changed the agreement terms. The new terms stated that I pay $70,938 over 42 months.I explained to Nasar that the agreement was already signed. I then asked him for a refund. ***** has refused to give me my $12,000 dollars back. This is preventing me from moving on with my future endeavors. Moreover, ***** has stated that the truck I intend to buy was being put up for sale and that he would hold my money as store credit.

  Business Response

  Date: 11/10/2023

  Hi *******,

  I hope this message finds you well. We would like to address the concerns you raised regarding the recent changes in the terms of your purchase agreement with Diamond Truck Sales.

  After a thorough review of your case, it's important to clarify that Diamond Truck Sales employees do not have the authority to unilaterally change the terms of the agreement. Changes to the terms of a contract can only be made by the lenders involved. We apologize for any confusion or inconvenience caused by the misinformation.

  Regarding your request for a refund, we would like to inform you that refunds can only be provided under specific circumstances, such as if a customer is unable to secure financing.Since you were successfully financed for the purchase, a refund, unfortunately,cannot be processed according to our policies.

  We understand the significance of this transaction for you and empathize with the frustration caused by the changes to the agreement terms. We are committed to working with you to find a resolution that is fair and reasonable. Please feel free to reach out to our customer support email: ********************************** or phone number: *************, and we will be happy to assist you further in addressing your concerns.
  Once again, we apologize for any inconvenience caused by the misunderstanding, and we appreciate your understanding and patience as we work to resolve this matter.

  Best Regards,

  Customer Support at ********************

• Initial Complaint

  Date:09/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Ill start with it was never told to me that my deposit was non refundable. These guys actually talk my wif into forging my name on the buyers order and convinced her into the deposit. She was oblivious to the scheme until it was to late. Then after they get our deposit of $5000 they begin telling us there were lots of denials because Im a new driver then I was quoted an interest rate ****% and now it looks like its more like 50 or 60%. I was given options on in the beginning on length of payments to which I have the texts and was told I should go with the lesser months that I would save but that was mis information and was told when that didnt pan out that they could not explain how that came about. The longer this drags on the sketchier this deal becomes Im 2 weeks in and couldnt be more disappointed and dis satisfied in the deal these guys are trying to make. They even tried to get me to go with an insurance company they know that quoted a rate that is twice what I could get on my own. I also contacted another finance company that offers to finance me at decent rate which diamond never quoted a rate just the payment but the finance company said if I would choose another dealership because of terrible business practices and bad equipment. Im contacting my bank to get help before speaking to an attorney for advice. I may lose my deposit but I refuse to give this establishment any more of my hard earned money. I hope this review will help someone else to not make the same mistakes that I made. I cant believe that this business is allowed to continue to operate. Hopefully some thing can be done to stop these guys from ripping anyone else.

  Business Response

  Date: 09/26/2023

  Hi ***********, 
  
  Thank you for sharing your concerns and feedback regarding your recent experience at our dealership. 
  
  We'd like to clarify some aspects of your deposit and financing process. Firstly, we apologize for any misunderstanding regarding the refundability of your deposit. Our standard policy is that deposits are refundable if a customer is unable to secure financing for their purchase. However, in your case, we understand that you were approved by four different financing sources, which means that the deposit cannot be refunded in cash. Instead, we can offer a store credit for the same amount.
  
  Regarding the interest rates, we want to emphasize that we do not have control over the rates offered by financial institutions. These rates are determined by the banks based on various factors, including credit history and market conditions all of which are out of our control. 
  
  We are committed to addressing your concerns and ensuring that you have a positive experience with us. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to contact us.
  
  

  Customer Answer

  Date: 09/27/2023

  I am rejecting this response because I was told that there was only one lender agreeing to financing and they requested an additional amount (****) for down payment. Also I was quoted a payment of ******* for 30 months and that turned in to ******* for 42 months. Which added thousands to original quote. Then for som reason the amount that I was financing went from ***** to ***** with no taxes. So Im guessing you guys charge **** processing fee? That was never divulged. 
  

  Business Response

  Date: 10/06/2023

  Hi ***********,

  We understand your concern about the changes in the payment terms and the increase in the financed amount. It's important to clarify that the financing process is handled by the lender or bank, and the dealership often acts as an intermediary in facilitating the process. The terms and conditions of the loan, including any processing fees, are determined by the lender, and these can vary in cost.

  Its important to note that financing terms can vary based on a variety of factors, including credit score, lender's requirements, and the duration of the loan.

  We are committed to addressing your concerns and ensuring that you have a positive experience with us. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to contact us at ********************************** or ************.

  
  Thank you. 

  Customer Answer

  Date: 10/10/2023

  I am rejecting this response because:u took our money without mentioning that it was non refundable until after u got it that to me is not ******** quoted me a rate and terms that u could not fulfill and still refuse to give us our money back. The rate and terms are what made the deal and when these things didnt happen that became a deal breaker. So unless you are offering a refund of my money there is no positive outcome to this. U convinced me to try and buy ur equipment for a rate and terms that u could not produce and then try to force me into a bad deal by refusing to give back my money if that is not scandalous or fraudulent I dont know what is!!!
  

  Customer Answer

  Date: 10/10/2023

  I am rejecting this response because:u took our money without mentioning that it was non refundable until after u got it that to me is not ******** quoted me a rate and terms that u could not fulfill and still refuse to give us our money back. The rate and terms are what made the deal and when these things didnt happen that became a deal breaker. So unless you are offering a refund of my money there is no positive outcome to this. U convinced me to try and buy ur equipment for a rate and terms that u could not produce and then try to force me into a bad deal by refusing to give back my money if that is not scandalous or fraudulent I dont know what is!!!
  

• Initial Complaint

  Date:08/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Update on Diamond Truck sales In ****** Sc IF YOU KNOW A TRK DRIVER LIKE AND SHARE LETS HELP PROTECT EACHOTHER FROM CROOKS!! AND BAD Business!! Hello everyone as a minister of the Gospel I live my life to spread the truth. Today I have no choice but to edit my previous review. My sales guy is a awesome young man doing the best he can with what he has.This dealer has some beautiful trk and you best be buy smart. Do not buy a trk from here until everything is in writing and you have done everything possible to check the trk out.You need to drive the trk 300 miles and have it put on a computer by another dealer. I picked up my trk monday July 21 and left their yard apx 3 pm got home in ******* ** (100miles) packed the trk ready for work Tuesday Left out of ******* at 4pm 8:30 pm the lights lit up like Christmas and the trk was in moderate mode and only drove 55mph.I immediately text salesman and Diamond trk sales showed me their **** to kiss. My problem isn't with the sales people it's with management and the ownership. You should honor the dealers you make. These people are gamblers and their using your money, your lives and future of your family to do so.If you are in a tight spot, selling your loyal daily trk to buy something better due to need DO NOT TAKE THE CHANCE WITH DIAMOND PAY THE EXTRA COST TO GET WHAT YOU PAY FOR.Take in mind my updated pics are me working on a trk I've spent everything I have on and it's a few days old for me. Let's pray the will of God be done and all the people wronged be blessed as well as the hearts of management and owners changes as well as be saved. Touch not my anointed says the Lord.

  Business Response

  Date: 08/18/2023

  Hello ********

  Here at Diamond Truck Sales *** we strive to sell ********************** at affordable prices. These are used trucks and some of them have a lot of miles on them. For this very reason is why we offer extended warranties on every purchase because when buying anything used there is no telling when something could happen. Unfortunately, after reviewing your file, you did not purchase any extended warranty options. We do not want any of our customers breaking down. We can still add an extended warranty to your truck if you would like.

  Thank you for choosing Diamond.